CUSTOMER SUPPORT
AireSpring products are built to be robust and reliable. However, eventually, everyone needs a little support. When you need help, we want to make sure that your needs are met quickly and professionally.
www.customers.airespring.com
Anytime access to the AIRECARE, advanced billing report management tools.
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For Billing, Credits, General Questions & Account Management
1-800-825-1055, option 1 then option 3.
For Out of Service or Trouble Tickets, 24 hour 7 days a week. 888-288-5010, option 1 then option 1. - DO NOT EMAIL You MUST call in the Trouble Report.
SALES OPERATIONS DEPARTMENT
Provisioning and modification of existing dedicated orders or service -- T-1 or Toll Free (including switched additions to dedicated accounts) 888-899-2789 Ext.270
New Services:
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Moves, Adds, Changes & Disconnections:
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PREMIER ACCOUNT MANAGEMENT
Additional dedicated circuits for current and other locations; and general account assistance or disconnections. Please contact your Assigned Premier Account Representatives at 888-389-2899 (direct extension supplied with his/her individual contact information) or e-mail
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If for whatever reason our primary support staff do not meet your needs to your full satisfaction, please utilize our escalation procedure to obtain assistance from AireSpring’s highly qualified management team.
*** Escalation List (PDF) ***
Dedicated Escalation List 03-21-13
To save this file to your computer, simply RIGHT CLICK on the hyperlinked text above (for MAC users, hit Ctrl-Click) and select "save as" or "save target/link as"
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GENERAL INFORMATION
Corporate Headquarters
6060 Sepulveda Blvd, Suite 220, Van Nuys, CA 91411, USA
View Map
General Inquiries: 1-818-786-8990 or
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Wholesale: 888-389-2899 ext. 522 or
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