“This was the first ticket we have had to open since switching from AT&T. I will never go back now. Opening a ticket was quick and simple, the techs are fantastic and just ran with it. I never had to get involved after opening the ticket, it was just resolved by the morning. Great service!”
“Lyn Burton did an excellent job trouble-shooting remotely and being patient enough to listen to what may have seemed like small details to others. Lyn also knew enough to know that he needed to escalate the request instead of simply closing the ticket.”
“Yousra M. and Eric S., thank you both for always taking care of my account needs. When my company puts unforeseen demands on me I feel confident getting the required results knowing you’re my support team. Eric stepped in on his day off…I look forward to continued business with my account team and your company.”
Stacy Taylor, Customer Care Specialist
“Bill S. was exceptional. He called back to make sure in detail of what was happening and stayed in touch after the initial call by email to make sure no more issues were going on and actually told us what he saw. I appreciate that so much. Thank you.”
Houston Barne, Operations Director
“Ernest K. was very helpful and knowledgeable. Ernie resolved my issue within a matter of seconds. Great support coming from him. I feel confident in reaching out to him for further assistance knowing he will be able to resolve any trouble I may be having.”
“I just wanted to drop you a quick line to compliment AireSpring’s team in the design, activation and training for our new HPBX. The most important aspect for me was the responsiveness and flexibility of your team. Your team adjusted schedules to meet our needs, not theirs. It is a testament to their training and leadership and I wanted you to know how much that is appreciated from a customer’s viewpoint. Gian R. and Grace C. were always available to answer questions, correct configs and adjust to our needs. Many of our employees commented on how well the training was presented by Mindy F. and how knowledgeable she was. I want to extend a sincere appreciation to them for a job well done.”
“Regina W. and Kirk V., I appreciate you and your team for a job well done. I appreciate your professionalism, knowledge and efficiency to make this a very quick turnaround. You all should be commended. I am extremely happy with you and your team in every aspect of the project! I look forward to doing work with AireSpring in the future!”
“AireSpring really cares about solving our issues. I have participated in conference calls with engineers, managers, and company executives. They reviewed old business and the solutions that had been implemented, and we discussed how to solve the remaining issues. I was given mobile numbers and even the numbers of company executives. This was a completely different experience than calling into the anonymous call center of our previous VoIP provider. Never in my life with any product have I experienced such a dedication to making things right.”
“I just wanted to thank you for the great job coordinating our project! Thanks for keeping everything in order! Everything is running smoothly!”
“When we moved offices, it only took one notification to AireSpring. AireSpring was proactive in getting information for the move and very accommodating.”
“Thank you. I know you work outside the box for us. I really appreciate it.”
“Amy, I want to thank you and your team for assisting me in today’s issues…I want you to know that Doug L. and Jesus A. are excellent troubleshooters and keep their calm no matter what. I appreciate folks like that and they are the ones that really put value into AireSpring. The same is true of you, Amy…It shows we are not just a source of income to AireSpring, but you understand how important these services are for us.”
“I just want to extend my thanks to Joseph Q. and the AireSpring team. Your prompt, thorough and professional response in resolving this issue is greatly appreciated.”
“I have to acknowledge…one of your excellent employees, Mike S…I’ve been in the technical field for 25 years and haven’t come in contact with many salesmen that have his knowledge. He was very detailed and a pleasure to deal with. Most importantly, every time I’ve called him he answered or called me back within 15 minutes. Such service builds great working relationships…Because of Mike I will be bringing all of our internet and voice needs to AireSpring.”
“Increased circuits have greatly increased bandwidth for our back-office operations. We have backups between locations, a primary and secondary data center within our network, and off-site backups and tertiary data center…Now that we have so much more bandwidth, we can get jobs completed more efficiently, add more content and even have some additional cloud-related services—something we could never have before.”
“I wanted to tell you about the fantastic job that Stephanie B. did for myself and our company for the past two months leading up to the switch over to AireSpring. She is extremely smart, knowledgeable, willing to go the extra mile, has the patience of a saint with the hundreds of questions we asked her on a regular basis. She worked diligently with myself, our phone vendor and our IT people and went over and above every single time we asked her to do something. She is the true meaning of excellent customer service! The business world needs more people like Stephanie!”
“I told AireSpring’s engineers what I wanted, and we had everything we needed for implementation and turn-up without a hitch. I love using the MaX UC Mobile Client. It’s amazing when your phone follows you wherever you go. I can even redirect calls to anyone in the office from my cell phone. I’ve really got no complaints. I would certainly recommend AireSpring’s AirePBX Cloud Phone System.”
“Most of our staff spend time in clients’ offices, so the ability to have our phone line ring to our cell through the MaX UC Mobile app helped maximize our ability to service clients. I think the biggest compliment I can give is that I really don’t think about the phones anymore. It’s just not on my radar. I can honestly say I spend my time focusing on other things.”
Dale W. Simpson, Project Coordinator
www.ascentmmi.com
“I cannot express enough how glad I am that AireSpring was introduced to our company. They provide the kind of customer service I have been wanting for a long time. I can say with conviction that AireSpring has provided our company with the best customer service ever received!…I would challenge anyone to find a better long distance service provider.”
“I wanted to send a quick note to thank you all (Christina M., Craig R., Kristin L.) for making this happen so quickly. Four weeks from order to install is commendable. I truly appreciate the effort that you all made to make this happen. Many thanks.”
“After 13 years in the data networking field I was truly impressed with the commitment and dedication to success from the account management team, the install coordination team, and post install on-going support for direct internet access (DIA) connection via AireSpring. From initially being a new customer and the needed paperwork required for that to ordering the needed DIA connections, it was 6 1/2 weeks MAX. The company I work for now has great working DIA service thru through AireSpring. There was weekly contact throughout the whole process and all at AireSpring were there on install to go-live day. Truly a positive rewarding experience and I would recommend AireSpring DIA services.”
“What a pleasant surprise I had when I needed to contact AireSpring for customer service. In just a few minutes, my transactions were completed and best of all, I found someone who really understood the importance of taking the time to be sure I was satisfied with my AireSpring experience…. AireSpring’s customer service team really showed me what “Customer Service” means….it’s what they do, and they do it very well!”
“AireSpring has been flawless. We are very happy. We never had anywhere near the connection reliability with our previous carrier that we have with AireSpring. I would certainly recommend AireSpring, and particularly their SIP Trunking service, as a way to receive better phone service and save on phone bills.”
“The best part about switching to AireSpring was their white-glove customer service. Instead of sending us a couple of Tier 2 or Tier 3 engineers, AireSpring assigned their top engineers to our account, something which was completely unexpected and truly remarkable. I cannot think of any other carrier who would do that.”
“We had a problem-free installation and the ongoing support from AireSpring has been great. I specifically want to mention the one-on-one training that we received. The trainer was extremely knowledgeable and was able to answer all of our questions, help us understand the phone system, and show us how to get the most out of it. I am very pleased with the support from AireSpring and would highly recommend their cloud business phone solution.”
“Veridian is the largest credit union in Iowa, with assets of over $1.4 billion dollars and a base of over 145,000 members. We are one of the largest credit unions in the United States. I’ve been very pleased with AireSpring’s MPLS service. The circuits have been very reliable. Anytime we’ve had a rare service issue, AireSpring support was on top of it and took care of it quickly. They even followed up with us to make sure all was good. The project coordinator, who assisted with the installations, was also very helpful and made sure the project went smoothly. Overall, I’ve been very pleased with AireSpring as our service provider.”
