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AireContact Product of the YearIt’s official: AireSpring’s AireContact cloud-based contact center solution has been named product of the year. TMC, a global, integrated media company, has named AireContact as a CUSTOMER 2015 Product of the Year Award winner. The award, presented by CUSTOMER magazine, is given to innovative vendors and products that are advancing the call center, CRM, and teleservices industries. Winning products are recognized for their ability to enable clients to both meet and exceed customer care expectations.
This award is a fantastic recognition of AireContact’s ability to exceed expectations for omni-channel customer care in the cloud-based contact center solution field. As a comprehensive cloud hosted contact center solution, AireContact enables companies to effectively manage in-bound, out-bound, and blended contact center services across all channels of communications, including email, chat, text, social feeds (e.g. Twitter, Facebook, and LinkedIn), faxes, and web call backs.
What makes AireContact extra special is that, unlike other call center solutions which rely on the public Internet, it leverages AireSpringb’s private and fully managed MPLS network to ensure consistent voice quality with no interruptions and increased data security through a private, managed connection with reliable end-to-end QoS.
The Product of the Year Award marks the end of an incredible first year for AireContact,said Daniel Lonstein, Chief Operating Officer of AireSpring. This award is recognition of our commitment to giving clients the tools and features they need to improve the customer experience. That includes addressing companies number one pain point of unreliable voice quality due to service being provided over the public Internet. We solve this issue by enabling managed connectivity with AireSpringb nationwide managed IP network.
It’s hard to believe that it’s already been eight months since we launched the AireContact cloud hosted contact center solution back in May. We’ve come a long way in a short time and we’re still just getting started. We hope you’ll join us as we continue to work toward delivering an even better cloud-based contact center experience throughout the next year.