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AireContact IT Product of the YearThe AireContact cloud hosted contact center software continues to be recognized for its incredible industry innovation. Only a couple of weeks have passed since the announcement that AireContact has been named a Product of the Year by CUSTOMER magazine, and now we are excited to reveal that our cloud-based contact center solution is also a recipient of a 2015 INTERNET TELEPHONY Product of the Year Award.This latest award honors AireContact as an exceptional product in the VoIP and IP communications market. A full-featured omni-channel solution, AireContact provides inbound, outbound, and blended services without the vulnerability to system outages, legacy integration issues, and downtime for upgrades found with premises-based call center solutions.
Beyond offering an alternative to on-site solutions, AireContact also innovatively solves what has been a major pain point for contact centers using other cloud hosted solutions. Instead of simply providing the software and leaving call centers to rely on the inconsistent quality of the public Internet, AireContact is backed up by AireSpring’s private and fully managed MPLS network. This setup provides, among other benefits, consistent voice quality without interruptions, increased data security thanks to a private managed connection, and reliable end-to-end Quality of Service (QoS).
“The telecom industry is changing and we will continue to innovate and evolve to meet the new demands of technology and services,” said Daniel Lonstein, Chief Operating Officer of AireSpring. “As more and more companies move to the cloud, we see a strong future in managed connectivity. The ability to provide managed connectivity with QoS over the AireSpring network is the differentiating factor that separates AireContact from other cloud hosted contact center software on the market.”
The innovation is just beginning and we’re going to continue working to provide the best cloud-based contact center experience available. If you’re attending the ITEXPO East show in Miami, FL this week, don’t miss the opportunity to learn more about AireContact by visiting AireSpring at booth #607.