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Jun 1, 2016
How AireSpring Played a Role in Contingency Planning for Hurricane Sandy

Hurricane Season is here… is your business ready? Every business owner has thought about what might happen to their business…

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Apr 12, 2016
An Easy Way To Make People Answer Your Cold Calls

The other day I received a call from an unknown number. My hunch told me it was going to be…

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Apr 11, 2016
The Scary Truth About Why Businesses Lose Customers (And What To Do About It)

Here’s a scary statistic: in 2013, 51% of consumers switched service providers due to poor customer service experiences. Think about…

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Apr 7, 2016
How To Talk To Customers So That They Listen

Teenagers don’t communicate the same way adults do. And adults don’t communicate the same way the elderly do. I’m not talking…

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Mar 7, 2016
When It Comes To Telecommunications, Bigger Isn't Always Better

When it comes to partnering with a telecommunications provider, bigger isn’t always better. Though the advertising budgets of the industry giants…

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Feb 24, 2016
Dial P for Predictive Dialer

If you work in a call center, then you already know having a feature-rich contact center solution is important. If…

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Jan 20, 2016
Important Things to Consider Before Purchasing a Cloud Phone System

There are important facts that should be taken into account before purchasing a business phone system. For all of the…

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Jan 6, 2016
Billing Rates That Make Cents

If you run a high volume contact center, then you know the value of minutes and cents. You are using…

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