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Aug 10, 2015
Avoid the Risks of Multi-Vendor Solutions with Managed Connectivity

There are a number of reasons why companies might consider using solutions from multiple vendors for their business communication needs….

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Aug 10, 2015
5 Steps to Get the Greatest Advantage from Your Cloud Contact Center Software

A common myth about human beings is that we only use 10 percent of our brains. While that’s not true…

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Jul 27, 2015
The Impact of Employee Engagement on the Customer Experience

Most guides designed to help contact centers improve their customer experience are focused on how new features and tools can…

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Jul 27, 2015
How Cloud Phone Systems Eliminate the Hidden Costs of Legacy Solutions

Traditional on-premises phone systems have serious problems with flexibility, scalability, and manageability. However, when it comes time to replace a…

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Jun 24, 2015
Designing an Effective Auto Attendant for Cloud Phone Systems

Are you using an auto attendant with your cloud phone system? Many businesses are taking advantage of this technology to…

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Jun 23, 2015
How Using Callbacks Can Benefit Your Contact Center

As a business grows, the demands on its customer service department usually grow too. Customers will always have questions and…

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Jun 2, 2015
Three Steps to Successfully Deploying Unified Communications

Many organizations are apprehensive about the move to a unified communications platform, especially so when that move involves going from…

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Jun 2, 2015
5 Ways to Deliver an Unbeatable Customer Experience

How does your business differentiate itself from competitors? If the answer is price or product, then it may surprise you…

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May 26, 2015
Finding the Right Cloud Business Phone System Provider

There are numerous brochures, articles, and white papers all attesting to the benefits of cloud business phone systems. Service providers…

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May 26, 2015
The Move to Integration with the Omni-Channel Contact Center

The trend of technology over time is for systems to become more integrated. Think about smartphones, for example. Instead of…

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