AireContact Product Review by Customer Magazine Jan/Feb 2015 Edition

Product review of the AireContact cloud contact center solution featured in the January/February 2015 issue of Customer Magazine.

AireSpring: What Customers Say

AireSpring’s customers describe their experiences in their own words. Read some of our customer testimonials and hear what we can do.

Coast Central Credit Union Case Study

Coast Central Credit Union (CCCU) serves members throughout the far “North Coast” of California. Learn how AireSpring’s Platinum SD-WAN solution and white glove service helped overcome issues with bandwidth, service interruptions, and future growth.

Commodity Systems Inc Case Study

Managing an outdated communication system and constantly negotiating with a difficult communications provider kept Commodity Systems Inc. from focusing on their business goals. Replacing their aging system with AireSpring’s AirePBX Cloud Business Phone System delivered a drastic improvement in voice connectivity and customer service.

Devereux Foundation AireContact® Case Study

Learn how AireContact helped the Devereux Foundation streamline their IT department to provide technical support to 6,000 internal and external users.

HGi Technologies Case Study

With thousands of business customers relying on HGi Technologies to deliver and maintain industry leading office solutions, it is imperative that HGi’s own communications system is equipped to handle customer service traffic across all of its locations.

Multi-Location Media Company Connects to AireSpring White Glove Service Case Study

This Case Study demonstrates the ultimate value of AireSpring’s white glove service in fulfilling the rollout and turn up of a 17-location installation. Drawing on the close relationship between AireSpring and master agency TBI, consulting with technology solutions partner CDW, the customer was assured of a thoroughly engineered and properly maintained solution.

Nachurs Alpine

Nachurs Alpine needed a telecommunications solution that could accommodate their expansion. AireSpring stepped up to the challenge and has witnessed Nachurs grow by 400% in the last 5 years.

Pleio Health AireContact® Case Study

Before adopting AireSpring’s AireContact software, Pleio Health was experiencing offline calls and instances of poor and shoddy connections. Therefore, it was their first priority to enlist a contact center solution that was backed by a powerful and well-connected network.

Santa Fe Irrigation District

Read about how AireSpring helped the Santa Fe Irrigation District create business continuity for their telecommunications infrastructure.

Veridian Credit Union Case Study

Veridian Credit Union sought iron-clad security and uncompromising reliability for its business communications infrastructure. They needed a managed, end-to-end comprehensive suite of secure network communications solutions and so they turned to AireSpring.

Choosing a Hosted Contact Center

The contact center market is changing as cloud hosted platforms overtake their legacy counterparts. Find out what's driving this demand, why connectivity is important, and what to look for when choosing a provider.

Choosing the Right Business VoIP Option

Choosing the right technology can be daunting for any small business. Learn about the three main types of products based on VoIP technology and which one offers the most benefits to you.

SD-WAN White Paper

SD-WAN Without Limits: Understanding the Benefits of AireSpring’s Platinum SD-WAN Solution

Unifying the Distributed Enterprise with MPLS Mesh

The advantages of MPLS are especially desirable for distributed enterprises. However, these organizations face unique challenges in implementing services. This whitepaper explores these challenges and how AireSpring’s MPLS Mesh solution addresses them.

Accession Desktop Quick Start Guide

This guide explains the basic features for the Accession Desktop Communicator

Accession Meeting & Webinar User Guide

Find easy, clear steps for using these two additional features to enhance conferencing and collaboration.

Accession Meeting Desktop Quick Start Guide

This handy guide explains the basic features for using your Accession Meeting Desktop version.

Accession Meeting Mobile Quick Start Guide

This handy guide explains the basic features for using your Accession Meeting Mobile version.

Accession Mobile Quick Start Guide

This guide explains the basic features for the Accession Mobile Communicator.

Accession and VOP Customer Network Configuration Guide

This guide provides clear, step-by-step instructions for the latest Accession and VOP Customer Network Configuration.

AireCare Customer Portal QuickStart Guide-POSTPAID

AireSpring provides an illustrated, concise guide to familiarize users with key functions of the AireCare Customer Portal, for Postpaid customers.

AireCare Customer Portal QuickStart Guide-PREPAID

AireSpring provides an illustrated, concise guide to familiarize users with key functions of the AireCare Customer Portal, for Prepaid customers.

AireFAX Email Access Guide for AirePBX Enterprise

This step-by-step guide leads AirePBX Enterprise users smoothly through the easy process for sending and receiving an AireFAX by email. Each page provides clear illustrations taken from the actual program.

AireFAX User Guide for Portal and Email Access (Stand-Alone Package)

This clear, step-by-step, illustrated User Guide leads you through the two options for accessing and using the AireFAX function. Click on the 1st icon to send an aireFAX through the Web Portal User Interface, or the 2nd icon to send an aireFAX by Email.

AireNMS Overview and Navigation Guide

This thorough guide helps users of AireNMS portal to monitor network devices and perform analysis of key network elements.

AirePBX Call Center User Guide

This thorough guide shows Business Group Administrators and others how to use key features for Multi-Line Hunt Groups.

AirePBX CommPortal User Guide

This detailed, practical manual walks you through the functions of AirePBX CommPortal, a web interface that allows you to manage calls and call services using a browser.

AirePBX Feature Guide

This important guide lists all the amazing features available to you with AirePBX for a complete overview. Find details about the functions included with each feature.

AirePBX Quick Start Guide

This guide explains the basic features of the AirePBX Cloud Phone System.

AirePBX Voicemail Guide

Quick Reference Guide - Get Up to speed quickly on using the AirePBX Voice Mail System with this easy to follow guide.

AireSpring Automatic Call Recording Portal User Guide

Get clear, easy steps to access the Portal and make the most of your Automatic Call Recording features and options.

Cisco IP Phone SPA303

Download and print out this handy Cisco SPA303 IP phone User Guide card, to quickly find and use important functions.

Cisco SPA303 Quick Start Guide

Use this guide to set up and start using your Cisco SPA IP Phones.

Ethernet Service Installation Guide

This guide provides the information you need to quickly get started Ethernet Service Installation.

Polycom 310 Quick Start Guide

Use this guide to set up and start using your Polycom 300 Series IP Phones.

Polycom IP Phones VVX 300 and 400 Series

Download and print out this handy Polycom VVX 300 and 400 Series User Guide card, to quickly find and use important functions.

Polycom VVX 250, 350, 450 Quick Tips

A handy Quick Start Guide for Polycom VVX 250, 350 and 450 business IP phones, with concise, clear steps for quickly learning to use these phones.

Polycom VVX 300 310 User Guide

Use this guide to set up and start using your Polycom VVX 300 Series IP Phones.

Polycom VVX 400 410 User Guide

Use this guide to set up and start using your Polycom VVX 400 Series IP Phones.

Polycom VVX 500 600 User Guide

Use this guide to set up and start using your Polycom VVX 500-600 Series IP Phones.

Top 10 Reasons to Turn to AireSpring for SIP TRUNKING

Why you should replace your local PRIs and analog lines with SIP trunks (session-initiation protocol) and connect to one of the largest, most reliable SIP networks in the nation.

What is STIR/SHAKEN?

FAQs about STIR (Secure Telephony Identity Revisited) and SHAKEN (Signature-based Handling of Asserted information using toKENS), an industry-developed system that makes use of public key cryptography to assure accuracy.

Dedicated Escalation List