{"id":24175209,"date":"2021-01-11T06:52:11","date_gmt":"2021-01-11T06:52:11","guid":{"rendered":"https:\/\/airespring.com\/stagin-v2\/?p=24175209"},"modified":"2023-09-14T06:52:22","modified_gmt":"2023-09-14T06:52:22","slug":"airespring-strengthens-executive-leadership-team-with-senior-vice-president-of-customer-experience","status":"publish","type":"post","link":"https:\/\/airespring.com\/stagin-v2\/airespring-strengthens-executive-leadership-team-with-senior-vice-president-of-customer-experience\/","title":{"rendered":"AireSpring Strengthens Executive Leadership Team with Senior Vice President of Customer Experience"},"content":{"rendered":"
AireSpring Strengthens Executive Leadership Team with Senior Vice President of Customer Experience<\/h5>\n
Ex-TPx Executive Mike James Joins AireSpring in Newly Created Position<\/em><\/em><\/h5>\n

 <\/p>\n

LOS ANGELES, CA \u2013 January 11, 2021<\/strong><\/strong>\u00a0\u2013 <\/strong><\/strong>AireSpring, a leading Managed Services Provider specializing in Unified Communications, Managed Network, and IT Services, is pleased to announce that telecom industry veteran, Mike James has joined its leadership team as Senior Vice President of Customer Experience.<\/p>\n

As a key member of AireSpring\u2019s executive management team, Mr. James will draw upon his \u00a0long career in the industry to broaden the momentum and further the pledge for excellence ingrained in AireSpring\u2019s corporate culture. James will lead the organization in perfecting the AireSpring Advantage for an exceptional customer and channel partner experience.<\/p>\n

Mr. James has extensive national and international experience having worked in numerous telecommunications companies in Europe, LATAM, Asia, Australia, the Caribbean, and the US.\u00a0 Prior to joining AireSpring, he worked at TPx Communications, most recently as SVP Customer Experience, while during his 19-year career there, he played a key role in their evolution to becoming a Managed Services Provider, which was a key factor in growing their revenue and customer value realization. Mike has also held management positions at Nortel Networks, Sprint PCS, BellSouth Mobility, Optus Communications, Hong Kong Telephone, and Cable & Wireless. Additionally, Mr. James is an Advisory Board Member for the University of California \u2013 Irvine, Customer Experience program.<\/p>\n

Throughout his extensive career, Mr. James has built a reputation for success as an executive in customer experience, sales, account management, technical support, customer care, marketing, training, installation, mergers and acquisitions, engineering, and operations.<\/p>\n

\u201cAireSpring couldn\u2019t be more pleased to welcome Mike to our executive team,\u201d stated AireSpring CEO Avi Lonstein. \u201cOur search for an expert in the field of customer experience, especially within telecommunications, could not have returned a better outcome,\u201d added Lonstein. \u201cMike is the perfect
\nleader to take AireSpring to the next level in delighting our customers and channel partners with a world class experience.\u201d<\/p>\n

\u201cI have been part of the incredible worldwide journey that has led us to converged voice, video and data for B2B, B2C and B2G,\u201d commented Mr. James. \u201cAt the center of this journey is the Customer Experience and by ensuring the right systems and processes are in place, we can enable customer success. \u00a0I am extremely happy to be joining a brilliant and successful company that focuses on growth based on exceptional customer and channel partner experience.\u201d<\/p>\n

Mr. James holds a Master of Science degree in Telecommunications Management from the Arden University (UK), and a degree in Telecommunications Electronics and Engineering from Anglia Ruskin University (UK).<\/p>\n

About AireSpring<\/strong><\/strong><\/p>\n

Founded in 2001, AireSpring is an award-winning Managed Services Provider specializing in Unified Communications, Managed Network, and IT Services, serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers. Services include: Global Managed SD-WAN, AirePBX UCaaS, SIP Trunking, MPLS, Disaster Recovery, Managed Security, and Business Internet. AireSpring\u2019s solutions are offered through a diversified network of channel partners that includes distributors, master agents, managed service providers (MSPs), and value-added resellers (VARs).<\/p>\n

AireSpring has been widely recognized for its managed services and custom engineered network with end-to-end Quality of Service (QoS), including over 30-plus carrier networks and cable providers aggregated to create a unified nationwide network providing more coverage than any other supplier. It all adds up to a seamless single-source solution experience with one bill and one point of contact for AireSpring partners and their customers. AireSpring has also received numerous industry awards for \u201cExcellence in Customer Service,\u201d \u201cNext-Gen Solution Provider,\u201d \u201cTop Midmarket Vendor Executive,\u201d \u201cUCaaS and SD-WAN Product of the Year,\u201d \u201cBest Telecom Deal,\u201d \u201cBest in Show,\u201d and \u201cTop Channel Program.\u201d AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications, networking, security and connectivity solutions, with white glove service that extends throughout the entire customer lifecycle. For more information, or to become an AireSpring partner, please visit www.airespring.com<\/u><\/a>\u00a0or contact us at 888-389-2899.<\/p>\n

\u00a0<\/strong><\/strong><\/p>\n

Contact<\/strong><\/strong><\/p>\n

Ellen Cahill
\nSenior VP Marketing
\nAireSpring
\nellen.cahill@airespring.com<\/u><\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

AireSpring Strengthens Executive Leadership Team with Senior Vice President of Customer Experience Ex-TPx Executive Mike James Joins AireSpring in Newly Created Position   LOS ANGELES, CA \u2013 January 11, 2021\u00a0\u2013 AireSpring, a leading Managed Services Provider specializing in Unified Communications, Managed Network, and IT Services, is pleased to announce that telecom industry veteran, Mike James […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[23],"tags":[],"class_list":["post-24175209","post","type-post","status-publish","format-standard","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/airespring.com\/stagin-v2\/wp-json\/wp\/v2\/posts\/24175209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/airespring.com\/stagin-v2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/airespring.com\/stagin-v2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/airespring.com\/stagin-v2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/airespring.com\/stagin-v2\/wp-json\/wp\/v2\/comments?post=24175209"}],"version-history":[{"count":1,"href":"https:\/\/airespring.com\/stagin-v2\/wp-json\/wp\/v2\/posts\/24175209\/revisions"}],"predecessor-version":[{"id":24175210,"href":"https:\/\/airespring.com\/stagin-v2\/wp-json\/wp\/v2\/posts\/24175209\/revisions\/24175210"}],"wp:attachment":[{"href":"https:\/\/airespring.com\/stagin-v2\/wp-json\/wp\/v2\/media?parent=24175209"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/airespring.com\/stagin-v2\/wp-json\/wp\/v2\/categories?post=24175209"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/airespring.com\/stagin-v2\/wp-json\/wp\/v2\/tags?post=24175209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}