Blog
Designing an Effective Auto Attendant for Cloud Phone Systems
Are you using an auto attendant with your cloud phone system? Many businesses are taking advantage of this technology to assist human receptionists...
How Using Callbacks Can Benefit Your Contact Center
As a business grows, the demands on its customer service department usually grow too. Customers will always have questions and requests for...
5 Ways to Deliver an Unbeatable Customer Experience
How does your business differentiate itself from competitors? If the answer is price or product, then it may surprise you to learn that customers...
Three Steps to Successfully Deploying Unified Communications
Many organizations are apprehensive about the move to a unified communications platform, especially so when that move involves going from an...
Finding the Right Cloud Business Phone System Provider
There are numerous brochures, articles, and white papers all attesting to the benefits of cloud business phone systems. Service providers continue...
The Winning Combination of Business VoIP and the Cloud
The forecast for the future is cloudy. Voice over IP (VoIP) continues to lure more and more businesses away from traditional POTS lines thanks to...
Rise Above the Noise and Get Your Message Heard
Most of us are familiar with the experience of opening up our email and finding dozens, or even hundreds, of unread messages waiting for us. People...
Are Employees Using Your Business Phone System?
Are your employees actually using their desk phones? This may seem like a strange question, but it gets at one of the biggest changes in how people...
Small Business VoIP Purchase Report
VoIP and telecom technology company Software Advice has released its 2015 report on small business VoIP purchase trends and, as usual, there is...