AIreCONTROL ITSM
Transforming Enterprise Network Technology Management
An Innovative IT Service Management Platform with AIrePOD Dedicated Tier 3 Engineers & World-Class Support
All Your Information Delivered in
Real-Time
AireCONTROL delivers real-time information for every site and every data point globally—all under a single pane of glass.
With all your information centrally located, AireCONTROL makes it easy to view in-depth analytics, manage billing, and make routing changes when you need them.
Simplify Network Management
AireCONTROL is AI-powered, cloud-based, and tracks every part of the customer lifecycle, giving you complete visibility and the ability to streamline your network management. It also includes a total inventory of all customer equipment, circuits, and IP blocks.
All Your Managed Global Internet
Providers on One Platform
With AIreCONTROL, you can view and manage all your carriers globally, whether it’s Fiber, Ethernet, Cable, Broadband, 4G/5G/LTE, Fixed Wireless, or Satellite.
AIreDESIGN helps you strategize and design your network. With our certified network architects, security experts, and customized network architecture diagrams, you have everything you need to accurately plan and execute a network strategy that works for your business, no matter how many locations you have or where you operate.
We ensure your network deployments happen flawlessly. From our team of dedicated Project Managers and Tier 3 Managed Services Engineers to on-site technicians and a dedicated escalation SWAT team, AireSpring’s AIreDEPLOY has all the expertise and tools you’ll need for a successful deployment.
Replace reactive, legacy support with AireSpring’s dedicated Tier 3 Engineering POD. Your POD stays with you from start to finish, helping whenever you have an issue or a question. With AIreSUPPORT, someone is available to assist you within 10 minutes of opening your case, ensuring a fast resolution time.
AireSpring offers 24/7/365 real-time monitoring of every device, circuit, and service through our geographically diverse network operation centers (NOCs). AIreMONITOR relieves the burden of monitoring your network and makes sure your business stays up and running.
AIreALERT keeps you on top of any changes to your network, 24/7/365. Get instant alerts, omnichannel alerts, customized alert configuration, and email and text alerts. Group alerting capabilities also make it easy to keep your team updated with the latest information.
AIreAUTOMATE offers AI-automated case creation to ensure quick and accurate resolution of issues. Cases are opened instantly and automatically assigned, with immediate action taken. Nearly 100% of all cases are opened proactively thanks to AIreAUTOMATE.
AireSpring’s AI-powered analytics offers granular insights and details, including top application usage and bandwidth overutilization. AIreANALYTICS also provides analysis of security issues and threat vectors, ensuring your security posture is always maintained.
Capabilities of AIreCONTROL
From Network Design to Installation and Support
Best Platinum SLAs in the Industry
Your AIrePOD Dedicated Tier 3 Engineers respond to your problem within 10 minutes. Our dedicated experts always stay in communication with you and make sure you have full support during the entire process, from design and deployment to installation management.
When it comes to escalations, human intervention is almost always required. AireSpring’s dedicated escalations team members are deeply knowledgeable about complex policies and procedures as well as internal software. When issues arise, our Escalation SWAT Team goes to work exclusively on your behalf to escalate, drive, and resolve these issues as quickly as possible.
Along with an escalation list that goes up to the CEO, we also have the best SLAs in the industry:
Escalation to Senior Management within 2 hours
One hour change management
Next day equipment replacement
Auto-support cases opened within 10 minutes of alarm
A Streamlined Network with 360 Degrees of Visibility
Backed by our award-winning customer service and broad range of industry-leading managed solutions, AIreCONTROL provides full visibility and control, eliminating the need to use multiple programs and platforms to manage your network. For more information, contact us today.
