Communicate and Collaborate While Staying Connected
8×8 Contact Center is a comprehensive, reliable, and secure solution that helps enterprises communicate and collaborate. Backed by a 99% SLA across contact center and business communications, the solution maintains quality of service (QoS), so you can run operations without interruption.
Built on the 8×8 eXperience Communications as a Service (XCaaS), platform, AireSpring’s solution offers integrated calls, messaging, and contact center on one cloud platform, public switched telephone network (PTSN) replacement in 50 countries and territories, and Voice for Microsoft Teams.
Offers robust reporting and analytics
Allows agents to work from anywhere
Analytics identify areas of opportunity and improvement
Targeted quality management and workflows
Facilitates collaboration between agents and experts
An easy-to-use, scalable interface streamlines communications
Uses fully integrated QM & interaction analytics, allowing supervisors to monitor teams in real time
Provides targeted coaching and escalate to video interactions to increase employee engagement
The Secure Contact Center Solution