What type of Business are you?

“You folks are fantastic. I appreciate your perseverance.”

- Grey Hodge IT Consultant Extremity Health Care

“I just wanted to thank you for the great job coordinating our project! Thanks for keeping everything in order! Everything is running smoothly!”

- Beth Ray CEO Farmers and Merchants Bank

“I wanted to send a quick note to thank you all (Christina Moye, Craig Rajoy, Kristin Linehan) for making this happen so quickly. Four weeks from order to install is commendable. I truly appreciate the effort that you all made to make this happen. Many thanks.”

- Mike Ward Network Administrator Stantec Consulting Services, Inc.

“Thank you. I know you work outside the box for us. I really appreciate it.”

- John Eichenlaub COO Builders Fence Company, Inc.

“Amy, I want to thank you and your team for assisting me in today’s issues… I want you to know that Doug Lara and Jesus Aguilar are excellent troubleshooters and keep their calm no matter what. I appreciate folks like that and they are the ones that really put value into AireSpring. The same is true of you, Amy. I appreciate that you assigned Doug to drop everything for us. It shows we are not just a source of income to AireSpring, but you understand how important these services are for us. You can rest assured, knowing that I feel good about AireSpring. Hard workers should be reminded how much they are appreciated and how their work ethic has a positive impact on customers.”

- John Erick Cintron Hunter Buildings

“I just want to extend my thanks to Joseph Qritiem and the AireSpring team. Your prompt, thorough and professional response in resolving this issue is greatly appreciated.”

- Peter Barash Sr. Manager, Enterprise Operations

“I rarely write these types of letters, but I have to acknowledge this gentleman! I want to complement one of your excellent employees, Mike Smith. He went to great lengths to help me decide on what ISP to choose. I’ve been in the technical field for 25 years and haven’t come in contact with many salesmen that have his knowledge. He was very detailed and a pleasure to deal with. Most importantly, every time I’ve called him he answered or called me back within 15 minutes. Such service builds great working relationships. Because of Mike I will be bringing all of internet and voice needs to AireSpring. You’re lucky to have Mike Smith on your team. He’s a keeper.”

- Joseph Colameo, Sun Logistics

“I wanted to tell you about the fantastic job that Stephanie Baker did for myself and our company for the past two months leading up to the switch over to AireSpring. She is extremely smart, knowledgeable, willing to go the extra mile, has the patience of a saint with the hundreds of questions we asked her on a regular basis. She worked diligently with myself, our phone vendor and our IT people and went over and above every single time we asked her to do something. She is the true meaning of excellent customer service! The business world needs more people like Stephanie Baker.”

- Susie Roumanis, Mader Southeast

“I told AireSpring’s engineers what I wanted, and we had everything we needed for implementation and turn-up without a hitch. I love using the Accession Mobile Client. It’s amazing when your phone follows you wherever you go. I can even redirect calls to anyone in the office from my cell phone. I’ve really got no complaints. I would certainly recommend AireSpring’s AirePBX Cloud Phone System.”

- Eric Jaffe | Chief Technology Officer, CSI

“Most of our staff spend time in clients’ offices, so the ability to have our phone line ring to our cell through the Accession Mobile app helped maximize our ability to service clients. I think the biggest compliment I can give is that I really don’t think about the phones anymore. It’s just not on my radar. I can honestly say I spend my time focusing on other things.”

- Blake Siemon, Vice President

“After 13 years in the data networking field I was truly impressed with the commitment and dedication to success from the account management team, the install coordination team, and post install on-going support for direct internet access (DIA) connection via AireSpring. From initially being a new customer and the needed paperwork required for that to ordering the needed DIA connections, it was 6 1/2 weeks MAX. The company I work for now has great working DIA service thru through AireSpring. There was weekly contact throughout the whole process and all at AireSpring were there on install to go-live day. Truly a positive rewarding experience and I would recommend AireSpring DIA services.”

- Drew F. Weisse, Network Administrator

“What a pleasant surprise I had when I needed to contact AireSpring for customer service. In just a few minutes, my transactions were completed and best of all, I found someone who really understood the importance of taking the time to be sure I was satisfied with my AireSpring experience…. AireSpring’s customer service team really showed me what “Customer Service” means….it’s what they do, and they do it very well!”

- Carol Anthony, Controller

“AireSpring has been flawless. We are very happy. We never had anywhere near the connection reliability with our previous carrier that we have with AireSpring. I would certainly recommend AireSpring, and particularly their SIP Trunking service, as a way to receive better phone service and save on phone bills.”

- Frank Shelby, IT Manager

“The best part about switching to AireSpring was their white-glove customer service. Instead of sending us a couple of Tier 2 or Tier 3 engineers, AireSpring assigned their top engineers to our account, something which was completely unexpected and truly remarkable. I cannot think of any other carrier who would do that.”

- Jeff Ehrman, IT Administrator

“AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents. I can see call volume for the day, work load, how long calls are taking, and pending calls. I can coach and monitor calls as they occur. This real-time data enables me to adjust agent schedules on the fly. I love the different channels of communication it offers and I like that the agents can also view all interactions in a multi-queue. From a supervisory standpoint, AireContact offers robust reporting; I can drill down to understand various interactions handled by my agents.”

- Abraham Gillinta, IT Manager

“We had a problem-free installation and the ongoing support from AireSpring has been great. I specifically want to mention the one-on-one training that we received. The trainer was extremely knowledgeable and was able to answer all of our questions, help us understand the phone system, and show us how to get the most out of it. I am very pleased with the support from AireSpring and would highly recommend their cloud business phone solution.”

- Pam Miller, Business Manager

“Veridian is the largest credit union in Iowa, with assets of over $1.4 billion dollars and a base of over 145,000 members. We are one of the largest credit unions in the United States. I’ve been very pleased with AireSpring’s MPLS service. The circuits have been very reliable. Anytime we’ve had a rare service issue, AireSpring support was on top of it and took care of it quickly. They even followed up with us to make sure all was good. The project coordinator, who assisted with the installations, was also very helpful and made sure the project went smoothly. Overall, I’ve been very pleased with AireSpring as our service provider.”

- Cory Stull, Technology Services Manager

“AireSpring was instrumental in providing the Co-Op with the best pricing. The installation process and communication between AireSpring and our IT department was outstanding … Their staff has gone above and beyond service when providing support. They are efficient and always follow up with the progress and results. Customer satisfaction is their top priority. We look forward to having AireSpring as our provider for years to come.”

- Syndra Mottes, Office Manager

“After fighting with other carriers every single month for ten years running over promised credits and adjustments that were never made, I was beside myself with joy at the accurate billing and timely customer service provided by AireSpring. After negotiating a contract to within one-tenth of a cent per minute from cut-rate, no service, here-today-gone-tomorrow resellers, I was pleasantly surprised that AireSpring’s competitive pricing doesn’t mean compromised customer service. I highly recommend AireSpring for dedicated and switched long distance service to anyone.”

- Peter Mead, Logistical Director

“We’ve used many top national telecomm carriers and resellers, but AireSpring is the only company we’ve found that really understands simplicity and service… All of our turn-ups at AireSpring have been smooth and without issue. The staff at AireSpring are very helpful, willing and knowledgeable. I always get results fast. Your staff operate at the same level of responsibility for our circuits as we do.”

- Dave Ocasek, Chief Technology Officer

“We purchased AireSpring’s contact center solution, AireContact, to enhance our contact center operations. Before upgrading to AireContact, we were using a traditional PBX phone system. While we knew that an upgrade in our contact center system was necessary, we anticipated that the change would come with some difficulties. We did not anticipate AireSpring’s excellent customer service. The best thing about AireContact are the people that support the product. Despite the stresses involved with overhauling to a new system, they are always helpful, responsive, and patient with our staff. AireSpring has a true partnership spirit with its customers. They really worked to make AireContact serve our purposes. I would highly recommend both AireContact as a product, and AireSpring as company.”

- Brian Dietert, Director of Telecom Operations