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- Cato Secure Access Service Edge (SASE) Solution

 

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Arista VeloCloud™ SD-WAN and AireSpring

Arista VeloCloud™ SD-WAN

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Customer Support

AireSpring products are built to be robust and reliable. However, eventually, everyone needs a little support. When you need help, we want to make sure that your needs are met quickly and professionally.

Our AIRECARE™ customer portal and advanced billing report management tools allow you to access your billing and service details at any time via the following link airecare.airespring.com. For customer service inquiries, please contact us at the numbers below. You can also email our Repair Department at tt@airespring.com.

Our dedicated staff are standing by to assist you.

For Billing, Credits, General Questions:

+1 800-825-1055, Option 2.
For Out of Service or Trouble Tickets, 24 hours, 7 days a week.
+1 888-288-5010, Option 1.

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AIRECARE™

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Customer Success Department

Please contact your assigned Customer Success Representative at: +1 888-346-3898 or via email at customersuccess@airespring.com

    Service Delivery Department

    Provisioning and modification of existing dedicated orders or service: T-1 or Toll Free (including switched additions to dedicated accounts) +1 844-832-8514

      New Service Requests:

      orders@airespring.com

      Moves, Adds, Changes & Disconnect Requests:

      macd@airespring.com

      Global
      Headquarters

      AireSpring

      600 Cleveland Street, Suite 226

      Clearwater, FL 33755

      Toll Free: +1 888-389-2899

        Contact Our Sales Team

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          Ellen Cahill

          SENIOR VP MARKETING

          Ellen Cahill is a results-driven marketing leader with over 20 years of experience driving revenue growth, brand elevation, and market expansion in the technology and software industries. She has held senior marketing roles at companies such as Casewise, Natural Md Search.com, BeyondTrust, Thinque, New Era of Networks (Sybase) and SeeBeyond Technology (Sun Microsystems) leading high-impact B2B and B2C marketing strategies across product marketing, brand transformation, and revenue acceleration.

          Specializing in relaunching acquired companies, integrating product lines, lead generation and executing go-to-market strategies, Ellen has a proven track record of building world-class teams and delivering measurable business impact. With deep expertise in SaaS, security, and cloud computing, she blends data-driven insights with creative execution to enhance brand visibility, customer engagement, and competitive advantage in dynamic markets.

          Rod Rummelsburg

          GENERAL COUNSEL

          Rod Rummelsburg brings extensive experience in intellectual property, corporate and commercial Law, litigation and alternative dispute resolution to AireSpring including over 15 years of managing the transactional, litigation, negotiation and IP/patent needs of several domestic and international telecommunications and Internet companies.   Mr. Rummelsburg has represented both plaintiffs and defendants in multimillion dollar litigation matters in California, numerous state and federal courts and various appellate courts including the Ninth Circuit Court of Appeal.  As in-house counsel at American Tower Corp. (NYSE: AMT), formerly Interpacket Networks, Inc., Mr. Rummelsburg managed telecommunications, regulatory, and legal issues for subsidiaries and customers in approximately 125 countries.  Additionally, Mr. Rummelsburg has negotiated and structured telecommunication deals with numerous foreign government-owned utility companies.  Mr. Rummelsburg is admitted to practice law in all federal and state courts in California and is a registered patent attorney with the United States Patent and Trademark Office.   Mr. Rummelsburg has a comprehensive understanding of all phases of software development, having worked for many years at the Jet Propulsion Laboratory, TRW and Hughes Aircraft designing and developing software communications and information systems.  After earning a BA from UCLA, Mr. Rummelsburg graduated with honors from Loyola Marymount University, Los Angeles, CA with a MS in Computer Science and earned a J.D. degree with honors from Loyola Law School, Los Angeles, CA.

          David Lonstein

          EXECUTIVE VP PRODUCT MANAGEMENT

          Mr. Lonstein previously ran the Customer Service Division at ADDTEL Communications and has 20 years of experience in all aspects of the telecommunications industry, including customer service, repair, and product management. Since joining AireSpring, he has been deeply involved in the company’s growth as the Director of Customer Service and later the Vice President of Carrier Relations. In his current role as Executive Vice President of Product Management, Mr. Lonstein oversees product development and management, special pricing, and the QuoteSpring proposal generation platform.

          Tony C. Lonstein

          EXECUTIVE VP CORPORATE STRATEGY

          With over 30 years experience in international trading, Mr. Lonstein was the former co-founder and Chairman of ADDTEL Communications. Mr. Lonstein was responsible for the overall strategic direction for ADDTEL. Mr. Lonstein was involved in extensive negotiations with major carriers, including AT&T and MCI, as well as with major customers, which included such company as Earthlink Network. Mr. Lonstein’s prior experience includes the complex structure of several multinational trading agreements, as well as international import/export and commodities trading.

          Russ Shipley

          CHIEF OPERATING OFFICER
          Russ Shipley is a seasoned leader in the industry with 35+ years of experience. Prior to joining AireSpring, Russ held a variety of executive positions at TPx (formerly TelePacific), most recently serving as Chief Operating Officer (COO). Prior to assuming the COO role, Russ  served as the Executive Senior Vice President of Wholesale, Engineering and Operations and Network Services at TPx,  providing senior leadership at TPx for over 15 years. Before to joining TPx, Russ served as President of Wholesale, Chief Network Services and as New Technology Officer at Mpower Communications Corporation. Russ has also held several leadership positions with Global Crossing, Frontier Corporation and Rochester Telephone Corporation with a dedicated focus in service, operations, engineering, technology, construction, sales, and business development groups. Russ holds a Bachelor of Science in Chemical Engineering and an MBA with a concentration in Operations Management from the University of Rochester.

          Arno Vigen

          CHIEF FINANCIAL OFFICER

          Mr. Vigen has 30 years of experience in financial and executive management positions, including as the Chief Operating Officer of Justice Technology, which was named the Inc. 500 Winner for #1 Fastest Growing Private Company in the USA 1999. He also served as the Vice President of Finance for GSM and national carriers overseas. Mr. Vigen oversaw acquisitions by IDB Communications of FTC Communications – France Telecom (USA) and World Communications (formerly part of ITT – International Telephone and Telegraph), as well as the sale of IDB itself to LDDS.

          Daniel Lonstein

          PRESIDENT AND CHIEF REVENUE OFFICER

          Daniel Lonstein is responsible for the day-to-day operations of AireSpring, including the sales and marketing of its award-winning cloud communications solutions. He possesses extensive experience in the sales process both inside and outside of the communications industry. Since AireSpring was founded in 2001, Mr. Lonstein has consistently anticipated and led the transition from legacy services to VoIP and cloud solutions. Mr. Lonstein draws upon his over twenty-five years of experience in the telecommunications and high tech industries to create cutting edge products, direct sales and channel programs, and the operational teams necessary to support the delivery of mission critical products and services to small businesses and Fortune 100 brands alike in the highly competitive Unified Communications and Contact Center industries.
          In his position at the forefront of change in the industry, Mr. Lonstein has participated in multiple panels and published numerous articles on the latest products and technology trends in the US and abroad. He has lived and worked in Japan, Israel, and South Africa. Prior to AireSpring, Mr. Lonstein was co-founder and Chief Operating Officer of ADDTEL Communications and has previously held positions at On Target Market Research and Tel-Aviv based USTM Partners, as well as consulting for various international telecommunications conglomerates on how to export high tech and telecom products to the US.

          Avi Lonstein

          CHIEF EXECUTIVE OFFICER
          Avi Lonstein has been a telecom entrepreneur for over 25 years. In 1989, Mr. Lonstein co-founded ADDTEL Communications. As President of ADDTEL, he was directly responsible for growing the company from a start-up operation to one of the country’s most successful nationwide long distance resellers. Under Mr. Lonstein’s direction, ADDTEL was recognized as one of the telecom industry’s most innovative and well-managed companies, and experienced substantial growth during his tenure. Mr. Lonstein’s next entrepreneurial venture was AireSpring which he co-founded in 2001. Mr. Lonstein and his team foresaw the massive changes in telecom technology, and rapidly built AireSpring’s own next-generation IP network to become a full-fledged VoIP carrier, offering a range of SIP Trunking and telephony services. Mr. Lonstein later spearheaded development of the company’s own nationwide MPLS network and created an innovative Mesh MPLS product that has won several awards. As chief executive officer for AireSpring, Mr. Lonstein is responsible for the company’s operations, strategy, and transformation into a nationwide provider of managed services for IP communications, intelligent networking and cloud computing applications and services. He continues to lead AireSpring as the company expands its portfolio of award-winning services and applications to keep it on the cutting edge.

          Terri Vaccarino

          Chief Marketing Officer

          Terri is responsible for planning, creating, and implementing the overall marketing strategy and complete product roadmap. During her tenure with the company, she has refined the product vision and strategy resulting in improved corporate awareness and adoption of the company’s services, and successfully directed a corporate-wide rebranding.

          Her extensive career includes leadership positions at some of the most-recognized marketing and real estate companies in the nation, with demonstrated success in creating innovative, differentiated brand experiences that grow market share and build customer loyalty.

          Gabe Sette

          Chief Revenue Officer

          Gabe is responsible for driving revenue through account expansion and acquisition. His diverse background has been instrumental in successfully growing strategic accounts and channel sales for Spectrotel. A telecom industry veteran with more than 25+ years’ experience, he’s built successful customer service, account management, direct sales and indirect channels teams and programs and won multiple awards in various positions with Sprint, MCI, ATX Communications, and One Communications.

          Sanjay Patel

          Chief Technology Officer

          Sanjay leads IT, Platform and Solution Engineering divisions, where he is responsible for the evolution of the company’s technology strategy, digital platform and network to enhance the customers’ managed service experience.

          He is also responsible for designing and implementing tailored communications and security solutions to meet unique customer requirements. Sanjay is an experienced executive with a proven track record of success in previous leadership roles at AT&T, Broadview Networks, and Windstream Services with demonstrated skills and expertise in software development, network architecture/design, UCaaS, cloud computing, and managed network services.

          Adam Siskind

          Chief Financial Officer

          Adam Siskind is responsible for financial operations and human resources. Siskind obtained a wealth of experience in various corporate finance and leadership roles for some of the largest and fastest growing telecom companies in the Country.

          His expertise in navigating complex financial landscapes is invaluable as Spectrotel and AireSpring continue to expand and innovate its service offerings and pursue strategic growth opportunities. With a proven track record of driving financial strategies that support business transformation and value creation, Adam is a key member of the executive team.

          Ross Artale

          Chief Executive Officer

          Ross Artale serves as the Chief Executive Officer.  With more than 30 years of experience in the telecommunications and technology sectors, Ross is a visionary leader known for driving innovation, fostering growth, and delivering exceptional value to customers and channel partners. 

          Ross is passionate about customer experience and his strategic focus on operational excellence, cutting-edge technology, and winning strategy has positioned Spectrotel as a leader in the competitive telecom landscape. He began his career at Mobile Comm, a Bell South Company, and later held management positions at two start-up companies, including InfoHighway Communications, where as Vice President of Client Services he was part of the management team that grew the company to a $100 million corporation.

          Ross is a dedicated advocate for Agent Channel and industry collaboration, contributing to the advancement of telecommunications and managed services. 

          Roy Pereira

          SVP Information Technology

          Roy Pereira serves as AireSpring’s Senior Vice President of Information Technology. Pereira brings more than two decades of technology leadership experience across enterprise organizations, with deep expertise in digital transformation, AI/ML implementation, process automation, and telecommunications. He is an accomplished executive with a proven track record of leveraging advanced technologies to optimize business operations, enhance customer experience, and deliver measurable results.

          Prior to joining AireSpring, Pereira served for more than 16 years at Cox Communications in various roles in Operations Support Systems (OSS) and Business Support Systems (BSS).  Most recently, he was the Assistant Vice President of Digital Technology, where he spearheaded large-scale digital transformation initiatives, leading a team of over four hundred. His leadership enabled more than $40 million in cost savings and over $1 billion in new revenue, while implementing AI/ML solutions that optimized customer experience and operational efficiency.

          Earlier in his career, he held technology leadership positions at SpartanNash, Harris Corporation, and Siemens, where he drove enterprise architecture, broadband product engineering, and systems design initiatives. He also served as an adjunct professor at Ferris State University, helping design a software engineering degree program and teaching courses in game programming and digital animation.

          Pereira holds six patents in technology and telecommunications, a Master’s degree in Finance from Harvard University and a Bachelor’s Degree in Computer Science from Hope College.  He also has completed several executive education programs in telecommunication management from University of Virginia Darden School of Business and Georgia Institute of Technology. He is recognized as a visionary leader in applying advanced technologies to drive growth and transformation.

          Lisa Taranto

          Chief Accounting Officer

          Lisa Taranto joined AireSpring as Chief Accounting Officer in July 2025, bringing more than 20 years of financial leadership in the communications and technology industries. She oversees AireSpring’s finance and accounting organization, including billing operations, strategic planning, cash flow and treasury management, ensuring the company’s financial health and operational efficiency.

          Before joining AireSpring, Lisa was Chief Accounting Officer at Nitel, where she directed the company’s finance and accounting functions. She previously served as Chief Financial Officer for Resurgence Infrastructure Group, where she built financial operations, accounting systems, and processes for a newly acquired colocation and dark fiber infrastructure company.

          Earlier, Lisa spent five years as Vice President and Principal Accounting Officer at Fusion Connect, leading financial operations, accounting, and SEC reporting, and playing a key role in the company’s tenfold growth. She also held executive management roles at MCI/Verizon Business, where she led global financial operations and IT revenue systems.

          Throughout her career, Lisa has been instrumental in numerous acquisitions, building and restructuring best-in-class accounting organizations and implementing scalable financial systems for both public and private enterprises.

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          Michael McDaniel

          Senior VP of Service Delivery

          Michael McDaniel brings over 30 years of leadership experience in the telecommunications industry, with a strong focus on technology-driven service delivery, customer experience, and operational excellence. Throughout his career, he has successfully led OSS/BSS system migrations, IT strategy initiatives, and enterprise service transformations, all while driving revenue growth and enhancing client satisfaction.

          Before joining AireSpring, Michael held several senior leadership roles, including Vice President of Customer Operations at Surf Internet, Vice President of Enterprise Service Delivery at Peerless Network, and Vice President of Operations and IT Strategy at NTS Communications. His extensive experience also spans leadership positions at MCI WorldCom, Windstream, McLeodUSA, PAETEC, and Call One, where he specialized in IT, operations, product engineering, project management, provisioning, call center management, and next generation testing laboratories.

          With a proven track record of streamlining service delivery, optimizing operations, and implementing cutting-edge telecommunications solutions, Michael plays a key role in ensuring AireSpring continues to provide best-in-class service and support to its partners and customers.

          Ken Bisnoff

          SENIOR VP OF CUSTOMER SUCCESS

          Ken Bisnoff has over 30 years of experience leading high-performing organizations through periods of rapid organizational growth and expansion. As a founding member of the TPx Communications executive team, he played a pivotal role in that company's explosive growth and transformation from a small startup regional CLEC to a billion-dollar national managed services provider.

          Ken has a deep understanding of industry trends, sales processes, business communications, and strategic and tactical execution. During his time at TPx, Ken held various roles that included leading direct and indirect sales, human resources, and marketing communications as well as guiding sales teams through market, tech, and M&A transformations. Ken’s track record of achievement as a channel leader includes recognition by CRN magazine as a Top 50 Most Influential “Channel Chief” in 2023, and from 2017 to 2019. He also earned the Circle of Excellence Award in 2017 from Channel Partners Magazine. Ken has served on the advisory boards of both the Technology Channel Association and Channel Partners.

          Before joining AireSpring, Ken served as Senior Vice President and Channel Chief Americas at GTT.  Bisnoff was also a co-founder of leading telecom industry consultancy Eagleteq Advisors (now X4 Advisors). He holds a Bachelor of Science degree in Electrical Engineering from the University of Massachusetts-Amherst.

          David Hess

          SENIOR VP OF MOBILITY

          David Hess serves Senior Vice President of Mobility. David spearheads AireSpring’s expanding mobility strategy targeting Wireless WAN, IoT, Data, Voice, and Mobile Virtual Network Operator (MVNO) solutions.

          David is a seasoned telecommunications leader with an influential level of experience within the Virtual Mobile Operator (VNO) sector. He has held prominent positions in the industry, most recently as the Senior Vice President of North America Sales for Pareteum, where he created and grew a sizeable business unit within that organization, targeting the IoT and VNO segments.

          David’s accomplishments in the telecommunication industry are highlighted with many success stories related to driving growth and building value for Communication Service Providers (CSPs) both in the US and globally. Starting his career in sales, Hess then moved rapidly up into notable executive level roles, with companies such as KDDI & Telia as well as other emerging telecommunication service providers.

          David brings over 22 years of success leading operations and sales in the telecommunication, cloud infrastructure, and managed service provider markets. His accomplishments in the telecommunication industry are highlighted by many success stories related to driving growth and building value for Communication Service Providers (CSPs) both in the US and globally.

          John Young

          SENIOR VP OF CHANNEL SALES

          As Senior Vice President of Channel Sales at AireSpring, John Young leads the company’s channel sales strategy and organization, with responsibility for driving partner growth, strengthening relationships across the technology advisor and TSD community, and expanding opportunities for partners to bring AireSpring’s managed connectivity, networking, communications, and managed services solutions to their customers.

          John is a highly respected telecom industry executive with a deep record of innovation and leadership in both direct and channel sales. He joined AireSpring after more than 13 years at NetFortris, where he served as Executive Vice President of Global Sales and Global Channel Chief. His broad range of responsibilities included Enterprise and Channel Sales, Channel Marketing, and Account Management.

          John previously served as Senior Vice President of Global Sales at Fonality, which was acquired by NetFortris in 2018. There, he developed North American and international sales teams and programs from the ground up, managing a global organization of Enterprise, Channel, and Account Management sales professionals and leaders.

          Throughout his career, John has played a key role in developing and expanding strategic partnerships across the channel, working closely with technology advisors, TSDs, VARs, and other partners to drive growth and create new opportunities.

          Wendell Nelson

          SENIOR VP STRATEGIC PARTNERSHIPS

          Wendell Nelson is a telecom industry veteran, with more than 25 years in the industry, successfully managing teams and building partnerships that deliver results. He has served as Vice President of Corporate Development at TailWind Voice & Data, expanding their opportunities beyond national technical support and dispatch services and into the connectivity business. Previously, he ran wholesale sales for Global Capacity, MegaPath and Covad Communications, building a reputation for success as an executive in corporate development, mergers and acquisitions, finance, engineering, sales and operations.