For starters, the free 24/7 circuit monitoring that AireSpring provides on its network and via its SD-WAN solution is invaluable. For example, we’ve installed AireSpring’s SDWAN for our Nashville office, because they were having a lot of problems with the cable company which goes down constantly. The choice there is between the cable-co or AT&T, so with AireSpring’s product we were able to do a little bit of both. In the first year, the cable circuit has gone down three times and our people didn’t even know it was down, until AireSpring notified them of it and indicated they were already working on it. We had used an OTT hosted PBX system which was problematic, especially as in this business we can’t afford to be down. This experience has made everyone a believer in AireSpring and in the technology.

We work with AireSpring as a supplier in our portfolio because of their quick response time, network reliability and ability to get to the right person in the event that there is an issue. Impromptu technical calls with a client are never an issue with AireSpring. Whether it be pricing, engineering assistance, provisioning response, or service and support, we are confident in the sincerity and commitment of top level management (yes, from the CEO, Avi Lonstein on down) to maintain high level delivery to the end user client. We know that AireSpring has the option of being a single biller for multiple services, and we intend to take advantage of that for our clients. Their ability to provision multiple underlying carriers is certainly an attraction.

I’ve been working with AireSpring since its very early days…I love that I can call people…directly…I love your real-time quoting tool, QuoteSpring™ and I do my own quotes using it. It’s probably the best in the industry…I have all the AireSpring speed dial numbers set on my phone. If I get a quote from AireSpring and I have a question about it, I can just give someone a call and get it cleared up quickly.

When I’m asked why I do business with AireSpring, I say because you guys are so easy to work with. I know the people, they are a family business, not a micro-business. If something happens, you don’t get siloed off into a different department, or forced to deal with an automated system…We have a relationship with your people…I tell customers about the AireSpring Escalation List, with access all the way up to the CEO– I just show it to them, and explain that I have never had to use it…AireSpring does not have a direct sales team, you are not going to compete with me…
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What do I like the most? It’s the people! I love the people at AireSpring, and over the years I’ve worked with various Channel Managers, including Ron McNab, SVP Channel Sales and more recently engaging with Shane Speakman, VP of Channel Sales and Operations. I’ve been really pleased to get to know the Lonsteins. Both Avi (Avi Lonstein, CEO) and Daniel (Daniel Lonstein, President and Chief Revenue Officer) have been out to our Chicago headquarters and they are at just about every channel industry tradeshow. They keep their finger on the pulse of the industry. They are great, honest businessmen, and they are loyal, hardworking and smart. They make it so very easy to do business.

I really like the ease of doing business with the company…AireSpring is truly like the ‘Amazon of telecom,’ a one-stop-shop for all our partners’ and customers’ needs. A partner can come to AireSpring and actually get everything in one place, going to AireSpring for solutions in everything from UCaaS to SD-WAN and more. They can find solutions that will be customized to their clients’ needs and rely on support from an extensive back-office team that is responsive and well-informed. Partners can tap into an advanced, integrated IP network and quote pricing in minutes online, with multiple carrier access…In the event of an issue, I can turn to the AireSpring Escalation List with contact information all the way up to the CEO.

Whenever we have a deal for multiple locations, we come to AireSpring first. You have the capability to properly quote and install for those kinds of complex customer needs. Your extensive product offerings allow us to quote one supplier with a mesh of multiple carriers and bring it all together for the customer in one solution. Your quoting website, QuoteSpring, is easy to use for real-time, immediate pricing and availability of services. We’ve been especially impressed with the personal service from the friendly staff at AireSpring, and the senior management who always make us feel we are a valued partner…At trade shows, we have met with top executives like Avi Lonstein, AireSpring CEO. He has sat with us, asked us what AireSpring can do to improve.

I love AireSpring, you guys have done a great job…My experience with AireSpring is that they are nimble and fast. I call it the “un-carrier” experience. There is so much “big carrier fatigue” among agents and customers these days and AireSpring brings a breath of fresh air to the table, from ordering, provisioning and billing, through to support. The entire life cycle is so much easier than with a really big carrier with all their rules and regulations…You have a can-do attitude, it’s “we’re going to get it done.” Another strength is the breadth of solutions you bring to the table, so you really can just go to one carrier for all needs, including managed connectivity, cloud, voice and data…At AireSpring, you have the great advantage of being able to bring the whole solution to the table under one bill, with ‘one throat to choke.’

I work with Charlie Lomond and he is a
hard worker, super-responsive. I’ve worked
with him for as long as he’s been there…I
never have to ask where’s my quote or my
project status? He knows what the broker
needs every day. AireSpring has some great
products. I’ve sold MPLS and MPLS with
voice and internet. I’ve done your Bring
Your Own Bandwidth (BYOB), SIP Trunking
and other services. AireSpring has a broad
product line and the products and coverage
are available nationally. All the project
managers I have worked with at AireSpring
have been great.

AireSpring treats me like they do our
customers, with white-glove service and
support. The entire organization is very
responsive, very easy to get on the phone,
and they can be relied upon to quickly
provide accurate information. AireSpring
is nimble enough to change and adapt
and offers flexibility that is hard to find
in the industry. They match Connect 4 Communications’ intensity to win business.
I would absolutely recommend AireSpring to
other agents. Working with a 100% channel-friendly and channel-focused carrier makes it simple and fun to win deals.

The first and foremost thing I like about
AireSpring is the fact that you are 100%
channel focused and you don’t have direct
sales reps…Second, we want to make sure
that we have price parity for any type of
direct route. Sometimes we have to battle
for that with other carriers, but not with
AireSpring… The third thing would be
how quickly you turn around and process
paperwork…AireSpring is able to turn
around some very complex applications
with their QuoteSpring real-time, online
quoting tool. We had a broadcast
messaging company that needed triple
redundancy on their toll-free numbers,
another great option at AireSpring that
most other carriers do not offer…No other
carrier was going to engineer that really well
or even make it work, but AireSpring did it.

I have personally been working with
AireSpring for about 11 years…I have always
been impressed with your dedication
to detail, project management support,
and overall efficiency as a provider to my
customers. AireSpring carries such a diverse
set of products…that they are able to serve
most, if not all of my customers’ needs.
They are really quick at getting quotes
back to me…and price points are always
competitive. The quality of the proposals
generated from your QuoteSpring tool is
great, and the template is fantastic. It’s very
easy to read, professionally designed…
Another member of the AireSpring team
that I enjoy working with is Mike Chase [SVP
Solutions Engineering…The ability to pull
him in on a call is invaluable, he’s incredibly
sharp.

We started doing a lot of AireSpring
business as soon as I started at CT Solutions
in 2014, because it was so much easier
to tell customers that even if they were
unfamiliar with the AireSpring name, we’ve
done a lot with you and you do a great
job on install. We can put people at ease
because we are talking about our own firsthand experience as a customer of yours.

We work with AireSpring as a supplier in our portfolio because of their quick response time, network reliability and ability to get to the right person in the event that there is an issue. Impromptu technical calls with a client are never an issue with AireSpring. Whether it be pricing, engineering assistance, provisioning response, or service and support, we are confident in the sincerity and commitment of top level management (yes, from the CEO, Avi Lonstein on down) to maintain high level delivery to the end user client. We know that AireSpring has the option of being a single biller for multiple services, and we intend to take advantage of that for our clients. Their ability to provision multiple underlying carriers is certainly an attraction.

I’ve been working with AireSpring since its very early days…I love that I can call people…directly…I love your real-time quoting tool, QuoteSpring™ and I do my own quotes using it. It’s probably the best in the industry…I have all the AireSpring speed dial numbers set on my phone. If I get a quote from AireSpring and I have a question about it, I can just give someone a call and get it cleared up quickly.

When it comes to working with a carrier, partner or aggregator like AireSpring, we have a specific set of criteria that have to be met, including people, products, delivery and ease of doing business. AireSpring checked all those boxes, plus there was strong demand from our partners who wanted us to bring AireSpring into our portfolio.

When I first was introduced to AireSpring and was told how great they were to work with, I resisted at first because I did not know AireSpring. I finally gave them an order and now, I do everything through AireSpring. I am a stickler for every detail and I have never had a problem where I couldn’t call someone at the Customer Service Department to get help. You guys make me feel so special and you do a really good job of taking care of my clients—you really earn the business. Over time, I’ve worked with every department, from submitting an order to Service Delivery and Repairs. This is why you get so much of my business —no one else makes things easier for me the way you do. Most importantly, AireSpring has a diverse set of managed services and products for our clients. AireSpring treats everyone like they truly care about you and your client. AireSpring employees have a “how can we make AireSpring better” attitude. The Order Department is available to review orders before submission, Service Delivery has project managers that are dedicated to multi-location deals, and they have an open line of communication with you throughout the entire order…

I have never been stuck on hold with AireSpring for eternity or been transferred and hung up on… What more can you ask for?”

AireSpring’s product suite fits our customers to a “T!” Everyone on the team is very responsive and gets us the information, help or results we need quickly. We often experience issues that need to be addressed urgently, and the AireSpring teams are always willing to roll up their sleeves and work with us. By participating in customer conference calls with AireSpring, I’ve gotten training on new products and have a better understanding of the solutions being proposed.

Why do I like working with AireSpring? …Your QuoteSpring tool and the agentstar.net website for the channel [are] extremely valuable tools for partners like me. I’ve worked with (AireSpring Solutions Engineer) on design work and they are phenomenal on a technical level, getting down in the weeds when that’s what is necessary. Many of my clients are very technical and he can always lead them to the next step… We’ve created several hybrid proposals for my clients that include SD-WAN… I haven’t seen another provider with an SD-WAN product like AireSpring’s, with the VMware SDWAN by VeloCloud™ platform and your bandwidth approach for in-tunnel traffic…

I’ve been working with AireSpring since I was introduced to Chris Abbott [AireSpring Channel Manager] . AireSpring does a wonderful job…I send in a quote request and it’s normally back within thirty minutes. The ease of use is one reason I keep working with AireSpring. I ask for something and I get it back fast and spot-on every time. Another reason I like doing business with AireSpring is that the ordering process for new circuits is very easy. With AireSpring the ordering rests with them—a salesperson’s dream. The biggest reason I like working with AireSpring is because they have Mike Chase [AireSpring Senior VP Solutions Engineering] available to help out on any deal from a technical perspective.

Number one thing I like is the people we deal with… Also another thing is always staying one step ahead. AireSpring did a great job of moving from long distance reseller to local to multidata pipes, SIP, and meshed networks… AireSpring is really smart about staying ahead.

In this industry, responsiveness is of critical importance and I can always count on AireSpring to be proactive and communicative. Tools like QuoteSpring and AireSpring’s comprehensive product set also make my team’s job easier. When there is a powerful quoting system and an attractive set of services to show customers, half the work is already done! Once someone becomes a customer, I can rest easy knowing that AireSpring’s repair and support team has them covered.

As owner of MTS Digital/Midwest Telephone Systems, I wanted to thank everyone at AireSpring. Jon Massad and John Kitchen have been great to work with. Sosi Sarkis has been excellent in tech service. Renen Zabala takes care of our customers as Project Coordinator. We at MTS are looking forward to a successful year with your products and services.

I can’t express enough how useful the QuoteSpring quoting tool is to get deals moving. Most carriers will take days to process a pricing request, whereas I can get pricing from AireSpring instantly! It also helps that AireSpring has so many providers to choose from, giving us the ability to truly get our customers the best pricing at a moment’s notice.

They have shown their integrity by always paying evergreen residuals to their agents. They have shown their business acumen by constantly evolving their services to help their agents meet the changing needs of our customers. And, they show their enthusiasm for their work and their channel by being accessible when we need them.

I’ve been working with Chris Abbott
[AireSpring National Channel Manager]
and Charles Lomond [AireSpring National
Director Channel Sales] under National
Broadband Group for about three years now.
I like working with AireSpring because of
the overall customer experience, including
the fact that via their escalation list I have
access to any manager in the organization,
all the way up to the CEO—not that I’ve
ever had to use it…Everyone is always
willing to help…when I have a multi-site
customer that’s looking for a single point of
contact and a single provider, AireSpring is
always my go-to choice.