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CUSTOMER SERVICE

AireSpring products are built to be robust and reliable.

However, eventually, everyone needs a little support. When you need help, we want to make sure that your needs are met quickly and professionally.

Our AIRECARE™ customer portal and advanced billing report management tools allows you to to access your billing and service details at any time via the link below:

www.customers.airespring.com

For customer service inquiries, please contact us at the numbers below. Our dedicated staff are standing by to assist you.
customerservice@airespring.com

For Billing, Credits
General Questions:

+1 800-825-1055, Option 2.

For Out of Service or Trouble Tickets, 24 hour 7 days a week.

+1 888-288-5010, Option 1.

DO NOT SEND EMAIL. You MUST CALL IN the Trouble Ticket.

SALES OPERATIONS DEPARTMENT

Provisioning and modification of existing dedicated orders or service: T-1 or Toll Free (including switched additions to dedicated accounts) +1 844-832-8514

PREMIER CUSTOMER SERVICE

Additional dedicated circuits for current and other locations; and general account assistance or disconnections. Please contact your Assigned Premier Account Representatives at +1 888-389-2899 (direct extension supplied with his/her individual contact information) or e-mail:

customerrelations@airespring.com

If for whatever reason our primary support staff do not meet your needs to your satisfaction, please utilize our escalation procedure to obtain assistance from AireSpring’s highly qualified management team. Click on the link below to download the Dedicated Escalation List.

GLOBAL OFFICES


  • Philippines
  • AireSpring
  • 4th Flr. Crown Center 158 Jupiter St.
  • corner N. Garcia St., 1209
  • Makati City, Philippines
  • India
  • AireSpring
  • Office No.401, Level 4
  • Gamma 1, Giga-Space IT park
  • Viman Nagar
  • Pune, India 411014