AireSpring Appoints 20-Year TPx Executive as Director of Service Assurance
Greg Haines Brings Deep Channel Partner and Customer Care Knowledge to Growing AireSpring Team
Los Angeles, CA – January 24, 2019 – AireSpring, a leading Managed Services Provider of Cloud Communications and Managed Connectivity Solutions, announced today that it has appointed Greg Haines, a 20-year TPx executive, as its new Director of Service Assurance. Managing a team comprised of both Customer Care and Repair technicians, Mr. Haines will focus on fulfilling AireSpring’s commitment to partner support while ensuring that customers enjoy the full benefit of AireSpring’s white glove service.
Mr. Haines joins AireSpring following 20 years at TPx where he worked most recently as Senior Director, Reliability and Repair Operations Center, Premier and Wholesale, overseeing service installations and agent relations. During this period, he was involved in migrating newly acquired customers gained through multiple TPx acquisitions. He was instrumental in developing a one-stop repair shop for the TPx hosted PBX solution. Mr. Haines began his career in telecom during his military service with the US Army, then worked for TCG in Dallas as a Field Operations Supervisor until their acquisition by AT&T. He was then recruited to join TelePacific—later renamed TPx—in Los Angeles.
“We are very happy to welcome Greg as our new Director of Service Assurance,” said Darren Sandford, Senior Vice President of Operations for AireSpring. “We are committed to the long-term relationships we build with partners and their customers. Greg’s vast experience in managing complex technical installations and effectively leading broadly based teams of professionals will add tremendously to our record of success during this next period of growth for AireSpring.”
Combining his knowledge of the AireSpring suite of products, together with the channel partner experience and the customer perspective, Mr. Haines will work to keep his team up-to-date on new technologies and the most current training opportunities.
Founded in 2001, AireSpring is an award-winning Managed Services Provider of Cloud Communications and Managed Connectivity solutions, serving thousands of businesses nationwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers. Services include Multi-Cloud Connect, SD-WAN, AirePBX™ Cloud Business Phone System, AireContact® Cloud Contact Center, SIP Trunking, MPLS, Disaster Recovery, Managed Security and Business Internet. AireSpring’s solutions are offered through a diversified network of channel partners that includes distributors, master agents, managed service providers (MSPs), and value added resellers (VARs). AireSpring’s services are delivered over its revolutionary nationwide fully meshed network, providing customers an integrated, end-to-end solution from a single vendor.
AireSpring has received numerous industry awards for “Next-Gen Solution Provider,” “Visionary Spotlight Award,” “Product of the Year,” “Best Telecom Deal,” “Best in Show,” and “Top Channel Program.” AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates, with white glove service that extends throughout the entire customer lifecycle. To find product information or to become an AireSpring partner, please visit www.airespring.com or contact us at (888) 389-2899.
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