AireSpring Named for 2019 Excellence in Customer Service Award
Business Intelligence Group Awards AireSpring Organization of the Year in Telecommunications
Los Angeles, CA – May 7, 2019 – AireSpring, a leading Managed Services Provider of Cloud Communications and Managed Connectivity solutions, today announced that it has been named a winner of the 2019 Excellence in Customer Service Award presented by Business Intelligence Group. The honor recognizes AireSpring as Organization of the Year for Telecommunications. Criteria used to judge entries are based on customer service performance in key areas including excellence in customer support and customer retention, and focus on developing tools to help others achieve success.
In an age of high automation and artificial intelligence (AI), AireSpring prides itself on delivering high touch, premier customer service that fosters the “human interaction” for all customers and partners. Each order is viewed as a project and assigned a specific project coordinator and managed services engineer. A published escalation list provides contact names and details all the way up to the AireSpring CEO. Automation tools are available for those who prefer them. The strength of AireSpring’s white glove service is supported by the unusual longevity of the support team, with an average employee retention of over seven years, and at least five years’ experience in their chosen field.
Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.
“AireSpring is greatly honored to receive this prestigious award acknowledging our commitment to excellent customer service. While we offer a broad set of award-winning communication products and managed services, our hallmark is the personalized white glove service we deliver to our customers and sales partners,” stated Avi Lonstein, AireSpring CEO. “We have made substantive investments in developing an organizational culture and supporting technology to ensure we deliver industry-leading service and support. The ultimate guarantee of this unrelenting passion for excellence is our Escalation List that includes contact information for senior managers, including my direct number. This award is a testament to the dedication and skill of the AireSpring team members, and I could not be more proud of them for earning this recognition.”
“Year after year customer service plays a more important role in all of our lives,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring AireSpring as they are leading by example and making real progress on improving the daily lives of so many.”
Founded in 2001, AireSpring is an award-winning Managed Services Provider of Cloud Communications and Managed Connectivity solutions, serving thousands of businesses nationwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers. Services include Multi-Cloud Connect, SD-WAN, AirePBX™ Cloud Business Phone System, AireContact® Cloud Contact Center, SIP Trunking, MPLS, Disaster Recovery, Managed Security and Business Internet. AireSpring’s solutions are offered through a diversified network of channel partners that includes distributors, master agents, managed service providers (MSPs), and value added resellers (VARs). AireSpring’s services are delivered over its revolutionary nationwide fully meshed network, providing customers an integrated, end-to-end solution from a single vendor.
AireSpring has received numerous industry awards for “Next-Gen Solution Provider,” “Visionary Spotlight Award,” “Product of the Year,” “Best Telecom Deal,” “Best in Show,” and “Top Channel Program.” AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates, with white glove service that extends throughout the entire customer lifecycle. To find product information or to become an AireSpring partner, please visit www.airespring.com or contact us at (888) 389-2899.
AireSpring has received numerous industry awards, many for multiple years. Among them are “CRN Channel Chief,” “Next-Gen Solution Provider,” “Top Midmarket Vendor Executive,” “Communications Solutions Product of the Year,” “Internet Telephony Product of the Year,” “Internet Telephony Channel Program Excellence Award,” “Best Telecom Deal,” Visionary Spotlight Award” and “Top Channel Program.” AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates. To find product information or to become an AireSpring partner or agent, please visit www.airespring.com or contact us at (888)389-2899.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.