Blog
It’s Time to Prep Your Contact Center for the Holidays
It’s hard to believe that another year is already winding down and the holidays are on the horizon.For many businesses, the holiday season brings...
4 Reasons Why You Should Invest in Your Contact Center Today
There’s a reason we’ve all heard the old adage that tells us we’ve got to spend money in order to make it: The pearl of wisdom is true.When it comes...
Build the Best Team with Unified Communications via the Cloud
Unified Communications delivered over the cloud provide a number of benefits to businesses that allow them to escape geographic restrictions. For...
Avoid the Risks of Multi-Vendor Solutions with Managed Connectivity
There are a number of reasons why companies might consider using solutions from multiple vendors for their business communication needs. In theory,...
How Cloud Phone Systems Eliminate the Hidden Costs of Legacy Solutions
Traditional on-premises phone systems have serious problems with flexibility, scalability, and manageability. However, when it comes time to replace...
The Impact of Employee Engagement on the Customer Experience
Most guides designed to help contact centers improve their customer experience are focused on how new features and tools can assist with client...