If you seek the identity of or account information about an AireSpring subscriber in connection with a legal matter, you must serve AireSpring with a valid subpoena at the address or facsimile number below and agree to compensate AireSpring for our subpoena response services according to the terms.
Service of Subpoenas
All Subpoenas should be directed to the Custodian of Records listed below.
Custodian of Records
Attn: Legal Officer
600 Cleveland Street, Suite 226 Clearwater, FL 33755
Fax: (818) 786-6637
Notice to Subscribers and Response Time
In non-emergency circumstances, AireSpring will generally not produce the subpoena’s subscriber’s identify information until approximately two (2) weeks after receipt of the subpoena, unless legally required to do so. Please note that requests for call detail record may take up to eight (8) weeks, and that we may not have all records, depending on the time frame of your request.
Fee for Subpoena Compliance
AireSpring charges the following rates for compliance with subpoenas.
$75.00 per hour for research (a quarter hour minimum)
$22.00 for Overnight Delivery
$4.00 per CD-ROM
$0.25 cents per copy
Requests for call detail records that are outside the time frame of our generally available database will require an investigation as to the feasibility, time and costs required to retrieve such records (if they are available). An individual-case-basis estimation of costs and time related to such efforts will be provided before such costs are incurred.
AireSpring will invoice the person or entity submitting the subpoena following receipt and the subpoena proponent must make payment within thirty (30) days from the date of invoice. Checks should be made payable to AireSpring, Inc. Our remittance address is as follows:
Attn: Accounts Receivable