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1. Scope: The terms and conditions in this Master Service Agreement (“MSA” or “Service Agreement”) shall be binding upon any Airespring Service Order, namely the Airespring Order Form (“ASO”), and together with the terms and conditions in each ASO, any supplemental terms and conditions, including exhibits and Service Level Agreements, Airespring’s Acceptable Use Policy (“AUP”) and Privacy Policy, and any applicable tariffs, comprise Customer’s agreement with Airespring (the “Agreement”). In the event of an inconsistency between these documents (but only to the extent of the inconsistency), the order of precedence, from the most to the least controlling, shall be:

  • Applicable filed and effective tariff(s);
  • Any mutually agreed upon ASO or amendment or addendum thereto, properly executed by authorized representatives of both Airespring and Customer;
  • Applicable supplemental terms and conditions, including exhibits and Service Level Agreements;
  • This MSA; and
  • The AUP and Privacy Policy.

THIS MSA, ALL ASOs, ANY SUPPLEMENTAL PRODUCT TERMS AND CONDITIONS, AND AIRESPRING’S AUP AND PRIVACY POLICY ARE LOCATED ON A WEBSITE ACCESSIBLE AT ALL TIMES BY CUSTOMER AND, TOGETHER WITH AIRESPRING’S TARIFFS, MAY BE MODIFIED BY AIRESPRING AT ANY TIME. AIRESPRING’S TARIFFS ARE LOCATED ON AIRESPRING’S WEB SITE AT WWW.AIRESPRING.COM/LEGAL-NOTICES. FOR CHANGES TO ANY OF THE AFOREMENTIONED COMPONENTS OF THE AGREEMENT OTHER THAN AIRESPRING TARIFFS, WHICH ARE GOVERNED BY SPECIFIC NOTICE REQUIREMENTS IMPOSED BY THE APPROPRIATE REGULATORY AUTHORITIES, AIRESPRING WILL NOTIFY CUSTOMER OF ANY MATERIAL CHANGES IN THE AGREEMENT PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT, EXCEPT FOR INTERNATIONAL RATES, WHICH MAY BE CHANGED ON ONE (1) DAY NOTICE. NOTIFICATION OF ANY SUCH CHANGE MAY BE IN THE FORM OF A BILL INSERT OR BY A MESSAGE WITHIN CUSTOMER’S INVOICE; BY POSTCARD OR LETTER; BY AIRESPRING’S CALLING AND SPEAKING TO CUSTOMER OR LEAVING A MESSAGE FOR CUSTOMER; BY POSTINGS ON AIRESPRING’S WEBSITE AT WWW.AIRESPRING.COM/SERVICE-TERMS/; OR BY EMAIL. CUSTOMER SHALL BE BOUND BY CHANGES IMMEDIATELY AFTER THEY BECOME EFFECTIVE. CUSTOMER ACCEPTS THE INCORPORATION INTO THE AGREEMENT OF APPLICABLE TARIFFS, SUPPLEMENTAL PRODUCT TERMS AND CONDITIONS, THE TERMS AND CONDITIONS IN THIS MSA, AUP AND PRIVACY POLICY, AND ALL MODIFICATIONS MADE THERETO.

2. Provision of Services:

2.1. Regulation: The rates set forth in the Agreement are subject to the imposition of new regulations, modifications of existing regulations, new interpretation, application or enforcement of, or exercise of authority related to, any regulation or finding of any federal, state and/or local regulatory agency, legislative body, or court of competent jurisdiction, including, without limitation, the imposition of any charges, surcharges, and/or taxes in reliance on or as a result of the same (“Regulatory Change”). Airespring reserves the right, at any time (including retroactively) to (i) to pass through to Customer all charges, surcharges or taxes directly or indirectly related to such Regulatory Change, and/or (ii) modify the rates and/or terms and conditions of the Agreement to reflect the impact of such Regulatory Change, including, without limitation, the impact of any actions by third parties in connection with such Regulatory Change.

2.2. Tariffs: “Tariffs” shall refer to Airespring’s applicable tariffs. The Agreement incorporates by reference the terms of each such Tariff to the extent Customer subscribes to Services provided by Airespring which are covered by any applicable Tariff. The Agreement may be superseded by a Tariff filed with the appropriate regulatory agency, which Tariff may contain such modifications of the provisions of the Agreement as Airespring deems appropriate. Airespring may modify its Tariffs from time to time in accordance with law and thereby affect Services furnished to Customer hereunder, except that the terms and conditions of the Agreement shall supplement, to the extent not inconsistent, Tariff terms and conditions. If any of Airespring’s applicable Tariffs are cancelled during the Term of the Agreement, such cancelled Tariff(s) will be deemed to be incorporated by reference into the Agreement on the effective date of cancellation, as supplemented by any non-inconsistent product descriptions, definitions, prices and other terms and conditions contained in the Agreement or similar document posted by Airespring on an Airespring website accessible by Customer, such as www.airespring.com/terms/, and may be modified by Airespring from time to time and thereby affect the previously tariffed Service furnished to Customer.

2.3. Availability of Facilities: Airespring’s Telecommunications Service (“Service”) is offered and furnished subject to the availability, in Airespring’s sole judgment, of all necessary facilities, including those acquired or leased by Airespring from other entities.

2.4. Reseller: Airespring is acting as a reseller/network provider of certain services, facilities and equipment provided by third parties. Airespring may be unable to initiate service due to facilities or other constraints of third parties. Further, Airespring cannot guarantee any requested turn up/start of service date, or ensure that Airespring or its underlying network/facilities providers can achieve any projected turn up/start of service date. Any statement or representation to the contrary shall be deemed null and void.

2.5. Right to Alter Service: In its sole discretion and without liability to Customer, Airespring may: (a) alter the methods, processes or suppliers by or through which it provides Service; (b) change the facilities used to provide Service; or (c) substitute comparable Service for that being provided to Customer. If necessary due to the potential impact on affected Customers, Airespring will furnish prior notice of any alterations, changes or substitutions.

2.6. Airespring’s Right to Block, Discontinue, or Surcharge Service Without Notice to Customer:

2.6.1. Fraud, Network Blockage or Degradation: Airespring may discontinue furnishing Service by blocking traffic to or from certain countries, cities, NXX exchanges, or individual telephones; by blocking call origination; or by blocking calls using certain Customer authorization or access codes; and/or cancel Customer’s account immediately and without notice, without Airespring incurring any liability whatsoever, if Airespring deems that such action is necessary to prevent or protect against fraud, or to otherwise protect Airespring’s personnel, agents, facilities or services, for reasons which include but are not limited to: (a) violation of Airespring’s AUP; (b) use or misuse of the Service in a manner that results, or could result, in network blockage or other degradations that adversely affect the Service furnished to Customer or to other existing or prospective customers of Airespring; (c) manipulation, change, or in any way modifying traffic line records, including the Calling Party Number (“CPN”) or Automatic Number Identification (“ANI”); (d) excessive termination to a single central office in excess of that location’s termination capacity; (e) sequential dialing; (f) call blasting; (g) excessive incomplete calls; (h) improperly formatted SIP messages; (i) uses, or threatens to use any of the Services for any unlawful or fraudulent purpose or otherwise violates the terms of the Agreement; or (j) if Airespring is ordered or requested to terminate service by a governmental entity. Regardless of whether or not Airespring blocks service, Customer shall still be fully liable for all fraudulent calls made on Customer’s Service.

2.6.2. For Financial Cause: Airespring may immediately and at any time terminate the Agreement, discontinue service, cancel an application for service, cancel the Customer’s account, or require Customer to deposit funds as security, without incurring any liability, for any of the following reasons: (a) Customer fails to pay any amount owed to Airespring when due; (b) Customer’s failure to comply with any material term or condition of this Agreement; (c) For usage by Customer beyond any credit limit or prepaid balance limit imposed by Airespring; (d) If, in Airespring’s sole judgment, any aspect of Customer’s payment arrangements with Airespring appear to be fraudulent, including false or misleading credit information, or Customer’s use of a credit card that has been reported as misused or stolen; (e) Customer’s ability to pay, or if, in Airespring’s sole judgment, Customer’s payment arrangements with Airespring appear to be inadequate to meet any of Customer’s obligations to Airespring coming due; (f) Customer’s filing of any voluntary or involuntary Petition in the bankruptcy court which names Customer as the debtor; or (g) Customer communicates any intent to breach, or to not comply with the terms of this Agreement, including but not limited to payment for Services at then-prevailing rates.

2.6.3. Customer Obligation to Pay Through Disconnection Period: Customer shall be responsible for payment of all non-usage based charges through any disconnection period.

2.6.4. Fair Use Policy for Unlimited Calling: Airespring’s fair use policy (“Fair Use Policy”) is to prevent abuse, fraud or unreasonable exploitation of unlimited local and long distance calling (“Unlimited Calling”) and unreasonable overutilization of Airespring’s facilities. Airespring’s Unlimited Calling, both long distance and local, offered in conjunction with Airespring’s local service products, is intended solely for normal commercial use. Airespring’s Unlimited Calling for its local service products is designed only for continuous live dialog between two individuals. Unusual calling patterns, excessive called numbers and/or consistent excessive usage will each be considered an indicator that usage is exceeding normal standards. Airespring’s Unlimited Calling for its local service products may not be used for auto-dialing, continuous, or extensive call forwarding, excessive conferencing, inbound/outbound centralized or distributed call center activity, inbound/outbound customer service, telemarketing (including charitable or political solicitation or polling), fax or voicemail blasting, or for continuous or extensive chat line access, or as an open telephone line as a monitor, intercom or transcription service. Airespring has other plans applicable for such applications and businesses. It will be considered outside of Airespring’s Fair Use Policy for Unlimited Calling on an Airespring local service product for a Customer to exceed more than one-thousand (1,000) inbound, outbound or toll free local or long distance minutes per month per subscriber line, SIP trunk, hosted seat, PRI/T-1 trunk/DS0 or analog line, etc., in aggregate (“Normal Usage”). For example, for a Customer who contracts for 50 hosted seats, if the Customer’s total monthly local/long distance inbound minutes or local/long distance outbound minutes (as applicable) exceeds 50,000 minutes / per month (1,000 minutes/hosted seat x 50 seats), then such usage exceeds the Fair Use Policy. For Unlimited Calling on an Airespring local service product, Airespring shall apply a surcharge of up to $0.04 per minute of use to the number of minutes by which Customer’s usage exceeds this normal usage. The minutes for call forwarded and remote call forwarded calls are allocated to the Customer’s inbound and outbound minutes for each call that i) comes into an Airespring-supplied DID and ii) is then rerouted outbound to a telephone number outside of Airespring’s network.

2.7. Service Reconnection Delay: If service is suspended and/or disconnected and then resolution of the issue occurs, the process of reconnection of the service may take up to sixty (60) business days.

2.8. Delivery of Circuit: Unless specifically stated otherwise in an Airespring order form, all loop installs are quoted with delivery to the Local Exchange Carrier (“LEC”) building Minimum Point of Entry (“MPOE”). Customer is liable for any loop extension (“Demarc Extension”) from the LEC MPOE. Customer is responsible for ensuring that all Demarc Extensions are completed, ordered and approved by the LEC prior to any local loops being dropped by the LEC at Customer’s MPOE. In the event Customer fails to complete the Demarc Extension or order appropriate Demarc Extensions prior to the LEC’s local loop drop, Customer shall be fully responsible for all associated costs as of the date of local loop drop. For Ethernet services, Customer is responsible for ensuring there are adequate facilities at the premises’ primary MPOE to receive Airespring’s service, including power and backboard / rack. The Customer will also be responsible for providing any wiring extension beyond the primary MPOE. Customer will be responsible for any additional unforeseen construction costs including, without limitation, inside wiring administration and special installation costs. Airespring’s Ethernet Service Installation Guide, which can be found at www.airespring.com/terms/Ethernet_Srvc_Installation identifies the Customer requirements necessary for delivery of Ethernet services to Customer premises. Cancellation charges as set forth in the ASO shall be applied in the event Customer has not complied with the requirements in the Ethernet Service Installation Guide, or excessively delays installation. Airespring will pass through any costs Airespring incurs that are associated with extending wiring beyond the premises’ primary MPOE. In the event the Customer chooses not to make the necessary upgrades, the Customer shall nevertheless be responsible for all associated cancellation charges. Where applicable, Airespring will deliver Circuit Facilities Assignment (“CFA”) at the underlying carrier designated building and suite/cage. It is the Customer’s express responsibility to order and pay for all in building local loop circuits or cross-connects required to connect Customer’s facilities to the underlying carrier assigned CFA.

2.9. Expedited Installation: Customer acknowledges that requests and payments for an expedited installation do not guarantee that the underlying provider and/or local exchange carrier will meet a requested installation date. Requests for expedited installation may expedite the process by which Customer’s order is serviced by the underlying carrier and/or local exchange carrier, but Airespring cannot guarantee that any installation will occur by a specified date. Airespring cannot refund any payment made for expedited service in the event that an expedited service date is not met.

2.10. Service Availability: The Service is available throughout the Term, except in the case of scheduled maintenance of the Airespring network and/or its underlying carrier’s networks. Airespring will use commercially reasonable efforts to provide prior notification via electronic mail (“email”) to Customer regarding any scheduled maintenance of the Service. Airespring may interrupt its provision of Service for unscheduled emergency maintenance without notice to Customer or Customer’s customers. Airespring reserves the right to monitor and/or record certain calls for the purpose of quality control or trouble-shooting service issues, subject to state and federal privacy laws.

2.11. Valid ANI: Where Customer’s equipment allows for manipulation or changing of the outpulsed Automatic Number Identification (“ANI”) or calling party number (“CPN”), Customer is required to pass a valid originating ANI or CPN that is owned by the Customer. For purposes of this paragraph, “valid” ANI or CPN shall mean ANI or CPN in an industry standard format that correctly identifies the call as originating from the geographic area where the Customer is physically situated.

2.12. 900, 500, 700, or Invalid Numbers: Customer shall not pass 900, 500, 700, or invalid numbers (including 000-000-0000 as CPN.

2.13. Local Number Portability: Airespring utilizes the Local Number Portability database maintained on behalf of the telecommunications industry by the Number Portability Administration Center (“NPAC”) for validation purposes. As a result, the number dialed by Customer may return porting information from the NPAC database which results in calls terminating to different physical locations, and/or Operating Company Numbers (“OCN”) and Local Access Transport Areas (“LATA”) that may differ from the dialed number. If (1) the Customer’s rate plan does not include flat-rate pricing, or (2) for the purpose of calculating high cost area surcharges on flat-rate plans, calls terminating to ported telephone numbers will be rated based on the ported number information, and not the dialed number. Airespring does not provide Customer access to the NPAC database. Customers wishing to determine whether a dialed number has been ported prior to dialing must arrange independent access to the NPAC database.

2.14. OCN Information: All calls billed under plans other than flat-rate plans will utilize OCN information provided by Bellcore or similar database providers. OCN’s are determined by criteria including the NPA/NXX of the number dialed, as well as the NPAC database. Airespring shall not be liable for the accuracy of any OCN information, which may be utilized by Customer for any purpose, including but not limited to rating, scrubbing or sorting.

2.15. Toll Free Directory Assistance: Upon Customer’s written request and to the extent available to Airespring, Toll-Free Directory Assistance listing is available for Customer’s Toll-Free numbers provided by Airespring. Due to the fact that Toll-Free Directory Assistance is provided through an arrangement with a third party, the provision of Toll-Free Directory Assistance by Airespring is subject to the policies and procedures promulgated from time to time by such third parties. Customer understands that any Toll-Free Number listed with Toll-Free Directory Assistance is not published in any written directory but is only available on either an online or call-in basis. This service will be charged at such third party provider’s then prevailing rates, which are subject to change without notice at any time.

2.16. International Routes: Customer is aware and acknowledges that Airespring has no control over the international routes of its underlying providers. Therefore, Airespring cannot assure or guarantee calls/voice quality for all international traffic. Customer agrees that all calls completed will be considered valid and billable, regardless of call quality.

2.17. Blocking of International Calls: If Customer wishes to block International calls, Customer must ensure that such request is in writing, in the body of the ASO for the services for which International blocking is to be applied. Any such blocking request that is not in writing will not be valid. For the purpose of call blocking, “International” refers only to those calls using a 011 prefix. Thus, for example, phone calls from the United States to Canada are not International calls and cannot be blocked. It is Customer’s responsibility to understand the limits on any call blocking functionality. Any request to Airespring to unblock international calls must be in writing.

2.18. Internet Services: All Internet services provisioned under this Agreement or any Airespring ASO are provided as information services, and not as telecommunication services for the purposes of regulation.

2.19. Rights to IP Addresses and Circuits: Upon termination of the Agreement or any ASO, or cancellation of any Service, all rights to circuits ordered by Customer will revert to Airespring, and Customer shall have no rights to the continued use of such circuits even if Airespring ordered such circuits through another provider. Similarly, Airespring does not represent that IP Addresses used by Customer in conjunction with the Service will be available to Customer after termination or cancellation. Customer agrees that IP addresses are not guaranteed, transferable or provided for further distribution.

2.20. 911 Services: Customer must have at least one 911-enabled AireSpring DID for each location, with that location’s correct address populated in AireSpring’s 911 database, for 911 database services to operate properly for DIDs utilized at that location. For 911 service, Customer will be required to register the physical location of Customer’s equipment (desk phone, softphone, videophone or mobile phone) with Airespring and agree to call Airespring customer service to update the location whenever the physical location of service for a particular telephone number changes. Customer may register only one location at time. IF CUSTOMER DOES NOT UPDATE THE PHYSICAL LOCATION OF CUSTOMER’S EQUIPMENT (DESK PHONE, SOFTPHONE, VIDEOPHONE OR MOBILE PHONE) WHEN IT CHANGES, CUSTOMER’S 911 CALLS MAY BE SENT TO AN INCORRECT EMERGENCY CENTER.

FOR USERS OF THE AIRESPRING KEY SYSTEM TELEPHONES, TO PRESERVE THE ABILITY OF 911 OR E911 PUBLIC SAFETY ANSWERING POINT (“PSAP”) PERSONNEL TO RESPOND PROPERLY, CUSTOMER / END USERS OF THE KEY SYSTEM CANNOT MOVE THEIR KEY SYSTEM PHONE TO ANOTHER STREET ADDRESS DIFFERENT FROM THE STREET ADDRESS ASSOCIATED WITH THE REGISTERED ADDRESS FOR SUCH CUSTOMER / END USER.
IT CAN TAKE SEVERAL HOURS TO ACTIVATE 911 SERVICE AT THE UPDATED ADDRESS. WHEN REQUESTED BY AIRESPRING, CUSTOMER SHALL TIMELY COOPERATE WITH AIRESPRING FOR THE TESTING OF THE 911 SERVICE FOR THE PURPOSE OF ENSURING THE 911 SERVICE IS PROPERLY W0RKING. IF CUSTOMER REFUSES OR DELAYS TO COOPERATE WITH AIRESPRING FOR SUCH 911 TESTING, AIRESPRING GIVES NO ASSURANCE THAT THE 911 SERVICE IS WORKING OR HAS EVER WORKED, AND CUSTOMER SHALL ASSUME FULL AND SOLE LIABILITY IN THE EVENT THE 911 SERVICE FAILS TO WORK PROPERLY. 911 SERVICE WILL NOT FUNCTION IN THE EVENT OF A CUSTOMER PREMISE OR CARRIER SERVICE OUTAGE OR A POWER OUTAGE. NETWORK CONGESTION OR SIGNIFICANT DEGRADATION OF CUSTOMER’S INTERNET ACCESS OR OTHER TYPES OF ACCESS SERVICE MAY DELAY OR PREVENT COMPLETION OF A 911 CALL. THESE CONDITIONS MAY OCCUR REGARDLESS OF THE SIZE OF CUSTOMER’S BANDWIDTH OR THE NUMBER OF CIRCUITS INSTALLED, AND REGARDLESS OF WHETHER OR NOT AIREPSRING IS THE PROVIDER. AIRESPRING SERVICES (INCLUDING OR NOT LIMITED TO) INTERNET SERVICE AND/OR MANAGED CONNECTIVITY OR LOCAL T1/PRI SERVICE ARE NOT IMMUNE FROM THESE CONDITIONS. AIRESPRING STRONGLY RECOMMENDS CUSTOMER AT ALL TIMES MAINTAINS AN ALTERNATIVE METHOD FOR PLACING EMERGENCY CALLS.

Based on the local emergency center servicing Customer’s location, such center will operate with either basic 911 or E911 service.
With basic 911 service when a caller from the Customer’s Registered Address dials the digits 9-1-1, the call is sent to the local emergency center serving the Customer’s location. Operators answering the call will not have automatic access to the caller’s call-back telephone number or the Registered Address because the emergency center will not be equipped to receive, capture or retain Customer’s assigned Airespring telephone number and Registered Address. Accordingly, callers must be prepared to provide both call-back and address information. If the call is dropped or disconnected, or if the caller is unable to speak, the emergency operator answering the call will not be able to call the caller back or dispatch help to the caller’s address.
As additional local emergency centers become capable of E911 functionalities, Airespring will automatically upgrade customers from basic 911 to E911 service. Airespring will not notify Customer of the upgrade. With Enhanced 911 service (E911), when a caller from the Customer’s Registered Address dials the digits 9-1-1, the Airespring telephone number and subscriber’s registered address is automatically sent to the local emergency center serving your location. The emergency operators will have access to this information regardless of whether the caller is able to verbally provide such information to the emergency call-taker. Accordingly, with E911 service, the emergency call-taker will have the caller’s call-back telephone number and registered address information just by virtue of the caller placing the call using the digits 9-1-1.

Some Customers will have the ability to directly update their own E911 location via an online portal. Customer is solely responsible for setting the E911 location accurately to the correct physical location of Customer’s equipment (desk phone, softphone, videophone or mobile phone) with Airespring.

In limited circumstances, Customers equipped with basic 911 or E911 may have their calls routed to the national call center.

Airespring’s Service is Internet based and 911 services are different from that of traditional wireline services. Customer acknowledges and agrees to inform all employees, guests, and other third persons who may use the Service of the potential complications arising from basic 911 or E911 dialing and more specifically that basic 911 and E911 services will not function in the case of a service failure for any of the following reasons: (a) the telephone device to which a particular telephone number has been assigned is moved to a location outside the premises where the telephone device was originally installed, the “registered address,”; (b) there is an outage, degradation or other disruption of power at the Customer’s location; (c) there is outage, degradation or other disruption of Customer’s broadband Internet connection, whether such connection is provided by Airespring or another provider; (d) suspension of services due to billing issues; (e) any other service outages not described herein; (f) Customer’s failure to provide a correct physical address in the requisite format may cause all basic 911 or E911 calls to be routed to the incorrect local emergency service provider; (g) the 911 or E911 call is routed to a long distance trunk group instead of a local trunk group; and/or (h) if Customer uses the public Internet for voice calls (or voice call signaling), Customer may not be able to access 911 or E911 services. Under any of the circumstances enumerated in items (a) through (h), above, Airespring will not be liable for any inability to dial 911 using Airespring VoIP services or for the misrouting of any calls made to the PSAP emergency center or to municipal emergency service providers, and Customer further agrees to defend, indemnify and hold harmless Airespring, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to Airespring in connection with Airespring’s VoIP services, from any and all claims, losses (including loss of profits or revenue), damages, fines, penalties, costs and expenses (including, without limitation, attorneys’ fees and expenses) by, or on behalf of, Customer or any third party or user of Airespring’s VoIP services relating to the non-availability of 911 dialing. Airespring’s suppliers will not be liable to Customer for any damages for any reason.

If Customer routes 911 calls to AireSpring utilizing anything other than AireSpring 911-enabled DIDs as the source, then Customer is subject to surcharges for the call.

For the PSAP to receive the Customer’s correct 911 address information, Customer must route their 911 calls to AireSpring using DIDs which are assigned by Airespring or ported to Airespring and set up by Airespring as 911-enabled. If Customer routes 911 calls using AireSpring 911-enabled DIDs to another phone company, then i) the PSAP may not receive the proper address, and ii) that other phone company may charge Customer for such call.

2.21. 911 Notice: The following physical notice will be supplied with Airespring-supplied VoIP Equipment:

“Federal Communications Commission 911 Notice
911 SERVICE MAY NOT BE AVAILABLE ON THIS PHONE IF:
the phone is moved to a location outside the premises where it was originally installed;
there is a loss of power to the phone; or
there is a loss of the phone’s broadband connection.
This notice must be placed and remain near the phone(s) used for your Airespring VoIP Service.”
Customer should call Airespring for a replacement notice card if Customer loses the provided notice or requires additional copies.

2.22. Additional Requirements for SIP Trunking 911: For basic 911 or E911 to be accurately routed to the appropriate emergency responder, the Customer must provide the telephone number (“TN”) associated with the SIP trunking service for the registered address, in the ‘userpart’ of the ‘from uri’ contained in the SIP ‘from’ header. The SIP trunk service may not support basic 911 or E911 dialing in the same manner as traditional wireline phone service. Further, 911 or E911 services may not be available for Airespring’s SIP Trunking products, which are not intended as a replacement for local phone service.

2.23. Customer Duty to Inform Regarding 911 and E911 Services: Customer acknowledges and agrees to inform all employees, guests, and other third persons who may use the service that basic 911 and E911 services will not function in the case of a service failure for any of the following reasons: (a) power failures, (b) suspended or terminated broadband service, (c) suspension of services due to billing issues, and/or (d) any other service outages not described herein. Customer further acknowledges that failure to provide a correct physical address in the requisite format may cause all basic 911 or E911 calls to be routed to the incorrect local emergency service provider. Furthermore, Customer recognizes that use of the service from a location other than the location to which the service was ordered, i.e., the “registered address,” may result in basic 911 or E911 calls being routed to the incorrect local emergency service provider.

2.24. Software Based Phone (“Soft Phone”) – E911 Calling Not Available: Airespring may make available to Customer a Soft Phone, which allows Customer to receive phone calls through a software program that runs on Customer’s personal computer (“PC”). Customer will NOT be able to place outgoing calls using the Soft Phone, including calls made to emergency services through 911, E911 or the emergency numbers. In addition, even if Customer purchases Airespring’s separate outbound Soft Phone service, Customer will NOT be able to make calls to emergency services using E911 services. Airespring strongly recommends that Customer has, at all times, access to a standard telephone or a cellular phone to place emergency phone calls whenever Airespring’s outbound Soft Phone service is being used.

2.25. No 0+, Operator Assisted, or x11 Calling: Airespring Services do not support 0+ or operator assisted calling, including, without limitation, collect calls, third party billing calls, 900, or calling card calls. Airespring Services may not support 311, 511, and other x11 services in one or more service areas.

2.26. Incompatibility With Other Services: Airespring Services may not be compatible with non-voice communications equipment, including but not limited to: home security systems; TTY; medical monitoring equipment; TiVo; satellite television systems; PBX; Centrex; other private telephone networks; other broadband services; home networking; or computer modems. There may be other services with which Airespring Services are incompatible. Airespring does not warrant that the Services will be compatible with all broadband services. Some providers of broadband service may provide modems that prevent the transmission of communications using Airespring’s Services. AIRESPRING EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES REGARDING THE COMPATIBILITY OF THE SERVICES WITH ANY PARTICULAR BROADBAND SERVICE. CUSTOMER WAIVES ANY CLAIM AGAINST AIRESPRING FOR INTERFERENCE WITH OR DISRUPTION OF THESE SERVICES AND EQUIPMENT.

2.27. Bandwidth Requirements: For Airespring’s local SIP services, including Voice Over MPLS for SIP services, the Customer shall be responsible for ordering a sufficient amount of bandwidth to support the desired number of simultaneous calls and permit the applicable audio compression. In the event of insufficient bandwidth, or in the event Customer attempts to place more simultaneous calls over a circuit than what the circuit can support, Customer may experience degraded call quality or unavailable connectivity. Airespring’s services that utilize VoIP can also be affected by insufficient bandwidth or overutilization.

2.28. Porting Numbers: Airespring will require a completed and signed Letter of Authorization (“LOA”) for any numbers or toll free numbers the customer wishes to port. In addition, Airespring will require a recent, applicable copy of Customer’s current phone bill that contains the Customer’s Billing Telephone Numbers (“BTN”) as well as a record of any numbers that need to be ported. Necessary LOA(s) and bill copy(s) must be received by Airespring before Airespring initiates the port request. Airespring shall not be responsible or liable for any claims or damages customer or other service providers’ requests for porting of numbers.

2.29. Requested Start Date: Airespring will use its commercially reasonable efforts to activate Service by the agreed-upon date. However, Airespring cannot guarantee Service activation by a particular date because Airespring relies on other entities, such as suppliers and Customer, to perform certain tasks and provide certain information before Airespring can activate Service. Customer is responsible for canceling any communications services that the Service will replace and for any and all charges related to those services. Customer is advised not to cancel any services until the Customer has received written confirmation that the porting has been successfully completed.

2.30. Bandwidth Measurements: There are many types of bandwidth speed tests, including various public speed test websites. These sites are subject to inaccuracy and variable results, and do not provide scientific or reliable data for troubleshooting by Airespring. Airespring will not accept speed test results from such websites. Airespring and its underlying providers will only utilize Iperf or RFC-2544 testing terminating to on-net facilities and are considered industry standards for speed performance testing. With respect to Ethernet circuits, there is inherent overhead by the nature of the protocol coupled with equipment such as routers, adaptors and connectors, and the industry standard for the usable portion of the bandwidth is approximately 80% – 85% of any given Ethernet bandwidth.

3. Billing And Payment Arrangements:

3.1. Form of Invoice: Airespring shall send invoices for services by either email, or surface mail, and any invoice received by either method shall constitute a valid bill for services.

3.2. Payment: Customer shall pay for all Services ordered from Airespring, pursuant to an ASO at the rates set forth in such ASO or other pricing exhibits, or as amended from time to time. Customer shall timely pay the full amount invoiced (subject to Section 4- Billing Disputes), even if Customer expects a portion of the invoiced amount to be paid or reimbursed in the future by a third party such as, for example, the Universal Service Administrative Company (“USAC”) in the case of certain customer schools and libraries. Customer shall also pay any repair, telephone charges and charges for inspection, installation or repair of wiring performed on Customer’s premises for the additional charges set forth in the Customer Policies. For a monthly recurring charge that begins somewhere in-between the start and end of a billing period, such charge will be pro-rated for that first billing period. Each month, Airespring shall bill Customer in arrears for usage charges, non-recurring and pro-rata monthly charges (if any) as well as in advance for all applicable circuit port, loop and equipment Monthly Recurring Charges (MRC). In the event Customer orders any DS3, Fast Ethernet, Gig Ethernet, OC3, OC12 or other high speed service (excluding DS1 or below speeds), then Customer shall provide together with submission of the Order an initial payment equal to the quoted installation fees and one month’s MRC for all loops and ports ordered. The amount received shall be applied against the initial installation fees charged on the first month’s invoice. The remainder will be credited against customer’s last monthly invoice.

3.3. Rounding: Unless otherwise stated in an ASO, charges for Services shall be rounded up to two digits per call. By way of example, a call whose cost calculated to $1.214 would be rounded to $1.22.

3.4. Prepayment: Unless Customer receives credit approval in writing from Airespring’s credit department and has signed a separate billing agreement, Customer will be invoiced on a prepaid basis.

3.4.1. 30-Day Payment Customers: For Customers who receive written credit approval from Airespring’s credit department for thirty (30) day payment terms, payments for Service shall be due upon Customer’s receipt of the invoice. Undisputed amounts which are not paid in full within thirty (30) days of the invoice date will be past due and subject to an additional charge equal to the lesser of a one and one half percent (1.5%) per month late payment fee or the maximum monthly rate permitted by law on past-due balances. In the event of non-payment of any past due invoice due, or a material breach of this Agreement, including, but not limited to Access Arbitrage or fraudulent use of Airespring services, all outstanding invoices, including any unbilled usage shall become immediately due and payable, and Customer shall be considered in default.

3.5. Liability for Completed Calls: Customer understands that rates to special service numbers and non-US mobile numbers can be significantly higher than landline rates and Customer is wholly responsible for all calls made over their lines. CUSTOMER IS LIABLE FOR ALL COMPLETED CALLS MADE UTILIZING CUSTOMER’S EQUIPMENT, WHETHER AUHORIZED OR UNAUTHORIZED, AND REGARDLESS OF SUITABILITY FOR CUSTOMER’S APPLICATIONS, AND/OR ANY FAILURE OF OTHER NETWORK ELEMENTS OR SERVICES WHICH MAY IMPACT CUSTOMER’S ABILITY TO OPERATE. CUSTOMER REQUESTS TO BLOCK INTERNATIONAL SERVICE ON AIRESPRING SERVICE ORDERS SHALL NOT RELIEVE CUSTOMER FROM LIABILITY FOR INTERNATIONAL CALLS MADE ON CUSTOMER’S SERVICE. AIRESPRING SHALL MAKE COMMERCIALLY REASONABLE EFFORTS TO PROCESS SUCH BLOCKING REQUESTS, SUBJECT TO NETWORK LIMITATIONS AND RESTRICTIONS. CUSTOMER SHALL NOT HOLD AIRESPRING LIABLE FOR ANY FRAUDULENT CALLS WHICH MAY OCCUR ON CUSTOMER’S SWITCHED, DEDICATED OR CALLING CARD SERVICES, INCLUDING ANY FRAUD RELATED TO UNAUTHORIZED ACCESS OF CUSTOMER’S TELECOMMUNICATIONS EQUIPMENT. ALL INTERNATIONAL AND OFFSHORE CALLS THAT ARE NOT LISTED ON AIRESPRING’S RATE SHEET FOR THE CUSTOMER ARE BILLED AT FIVE DOLLARS ($5.00) PER MINUTE. All domestic long distance calls that are not listed on Airespring’s rate sheet for the Customer are billed at fifteen cents ($0.15) per minute.

3.6. Account Codes: Account Codes, either Verified or Non-Verified, are not intended to be utilized as a security measure; they are for accounting purposes only. Verified Account Codes are used for the purpose of tracking calls made under that specific Account Code. Airespring does not offer any guarantee that either Verified or Non-Verified Account Code types can or will prevent any fraudulent calls. The Account Codes are issued at the Customer’s request and are the sole responsibility of the Customer. Customer understands and accepts all responsibility for calls made from any location using the Account Codes whether Verified or Non-Verified.

3.7. Credit Information: Customer agrees that Airespring may request credit information from third parties, and Customer authorizes the release of such information as part of this application.

3.8. Forms of Payment: Acceptable forms of payment are: company checks; cashier’s and certified checks; money orders; personal checks (for non-business accounts); PayPal® (PayPal is a registered trademark of PayPal, Inc.), wire transfers and ACH credits; except where other payment form restrictions are specifically noted in a separate ASO or addendum. Checks must be drawn on U.S. banks and written in U. S. dollar values. Checks drawn on foreign banks and third party checks are not accepted. Payment by cash is not acceptable. Airespring may accept, in its sole discretion, payment by credit card. If Customer pays Airespring by credit card, Customer’s continued receipt of Services, after Customer’s payment to Airespring appears on Customer’s credit card statement, shall be construed as Customer’s acknowledgement of the validity of such undisputed charges, and as Customer’s waiver of all rights to reverse such charges. Customer’s sole recourse for disputed charges shall be as outlined in Section 4 (“Billing Disputes”).

3.9. Applicable Rates and Charges: Airespring may modify the applicable rates and charges upon prior notice to Customer as referenced above in Sections 1, 2.1, 2.2, and 3.2. Customer acknowledges that the termination of international long distance wireless calls may be billed at higher rates.

3.10. Service Start Date; Invoicing; and Payment Deadline: For Services providing an access circuit / loop, the Start of Service Date shall be the earliest of i) the Customer’s first use of the Service, ii) five (5) business days after Circuit Ready Date, regardless of whether all Services have been turned up and regardless of Customer readiness, or iii) five (5) business days after the start of a “Customer Delay of Circuit Installation”. “Circuit Ready Date” is the date the Customer’s circuit is active, as notified by the underlying provider. “Customer Delay of Circuit Installation” is defined as an occurrence of Customer directly or indirectly delaying or impeding Airespring’s underlying provider from installing and/or testing Customer’s access circuit / loop. Customer indirectly delays the underlying provider if the Customer site is not ready to accept Services, or if the Customer’s employees, contractors, supplies, vendors, agents, assigns, property owner, property manager, or landlord does not allow, blocks, or delays Airespring’s underlying provider from installing or testing the access circuit / loop. Customer networking issues, whether the result of improper network design, equipment issues, or incorrect information supplied to Airespring by or on behalf of the Customer, shall not relieve the Customer of the obligation to pay for the Service, including circuit charges, beginning on the Start of Service Date. In the event Customer delays or impedes Airespring from expeditiously submitting Customer’s order to Airespring’s underlying carrier, Customer pricing may change, as notified by Airespring. For MPLS Services, including Voice over MPLS, the Customer is required to coordinate with Airespring to install the hub site first, with each remote site to follow. For Services in which there is no access circuit / loop, the Start of Service Date shall be the date when the Service is available for use by the Customer. For AireContact or AireBroadcast Services, the Start of Service date shall be the earlier of i) Customer’s first use of the service or ii) the date Customer is notified that the service is active. Customer’s obligation to pay for Service shall begin on the Start of Service Date. Service invoicing will occur on a monthly basis. For Wireless Data Service or Airespring Firewall Service, the Start of Service Date shall be the date Customer’s service is activated.

3.11. Non-recurring Charges: Non-recurring Charges are due and payable on the Start of Service Date or as otherwise billed by Airespring.

3.12. Monthly Recurring Charges: Monthly Recurring Charges are fixed in amount, not dependent on usage, and billed in advance. If the Start of Service Date is other than on the first day of a monthly billing period or if Service terminates on other than the last day of a monthly billing period, Customer’s first bill shall include pro-ration of the first month’s Service charges, as well as any NRCs not previously paid.

3.13.1. Taxes, Surcharges and Other Service Related Fees: Service rates and charges are exclusive of all taxes, fees, tax-related surcharges and tax-like surcharges (as enumerated below). Customer shall be responsible for, and must pay, all taxes, including, without limitation, sales, use, excise, gross receipts, value added, access, bypass, franchise, telecommunications, consumption and other taxes, fees, duties, charges or surcharges, roaming charges, however designated, and imposed directly on Airespring based on the provision, sale or use of Service. If Customer believes it, or the Services it receives and uses, are exempt from any tax, Customer will provide Airespring with a properly executed exemption certificate in a form acceptable to Airespring that evidences the exemption claimed. Customer shall renew such certification annually and shall provide evidence of such continuing certification upon request by Airespring. In the event Customer fails to renew its tax-exempt certification, or if its tax-exempt certification is repealed, Customer shall be responsible to Airespring for all such taxes from the date Customer’s tax-exempt certification became invalid. Tax exemption will only apply to Taxes incurred after the date Airespring receives the Tax Exempt Document (Customer cannot receive credit for any Taxes already billed). Customer’s obligation to pay applicable taxes (and all other charges due and owing for Service) shall survive the expiration of the Agreement. Many surcharges, including but not limited to the Federal Universal Service Fund Surcharge, are not a tax and are not subject to exemption. Airespring’s primary surcharges are listed at http://www.Airespring.com/service-terms/64-surcharges.html.

3.13.2. Cost Recovery: Airespring may impose recovery fees in order to recover costs associated with regulatory compliance, administrative and network facilities costs.

3.13.3. Set-up, Installation and Disconnect Fees: Customer shall pay all applicable inspection, repair, set-up, Demarc extension, installation and disconnect fees, service upgrade or relocation fees, which will be invoiced on a Non-Recurring Charge basis and are non-refundable. Quoted installation fees contemplate installations in normal locations under normal working conditions during regular business hours. Any installations under other circumstances including, but not limited to, hazardous locations or made on an expedited basis outside of standard installation intervals will be subject to additional charges.

3.13.4. Charges Imposed By Other Suppliers: If an entity other than Airespring (e.g., another carrier or supplier) imposes charges on Airespring in connection with the provisioning of Service to Customer, including but not limited to, for expedited installations, such charges will be invoiced by Airespring on a pass-through basis and paid by Customer.

3.13.5. Internet/Data Usage (for Measured Broadband Services): Usage is determined as follows: Utilization samples are taken every 5 minutes throughout Customer’s billing cycle. Only the highest sample is captured for each five-minute period, even though there are actually two samples taken; one for inbound utilization and one for outbound utilization. The higher of these two figures is retained. At the end of the billing period, the samples are ordered from highest to lowest. The result is a database of over 8,000 samples (12 Samples/hour x 24 hours/day x 30 days/month), with the highest sample listed first and the lowest sample listed last. The top five-percent (5%) of the samples (representing the top five-percent (5%) of usage levels) are discarded. The Highest remaining sample, the 95th percentile of peak usage, is the bandwidth usage for an individual port.

3.14. Underutilization: Customer understands and acknowledges that Airespring’s underlying carriers may terminate service on any circuit for underutilization. Customer understands that such termination would in no way affect Customer’s commitment to pay for all monthly circuit charges associated with these circuit(s) for the entire term of the contract. Airespring will provide Customer fifteen (15) days written notice of its underlying carrier’s intent to disconnect, and Customer shall have the option of increasing usage to prevent disconnection of circuit(s), or alternatively accepting disconnection of designated circuit(s). In the event of disconnection, Customer shall reimburse Airespring for any circuit disconnection fees charged by the underlying carrier to Airespring.

3.15. Excessive Incomplete Calls: If Customer utilizes the Airespring underlying network for call termination, Customer may not have an excessive percentage of outbound incomplete calls, as calculated on the basis of total outbound call attempts in a month per unique customer account. Also, it will be considered outside of Airespring’s Fair Use Policy if the Customer has an excessive percentage of inbound call attempts. An Excessive Call Attempt Surcharge of $0.005 per call will be assessed for all incomplete calls, whether outbound or inbound, deemed excessive by Airespring in its sole and absolute discretion. For customers utilizing the Airespring network whose total number of DS1 circuits ordered is 4 (Four) or less (including all circuits utilizing the Airespring network ordered previously or separately by Customer), the Excessive Call Attempt Surcharge shall not apply until such time as Customer’s total number of DS1 circuits utilizing the Airespring network exceeds 4. For customers utilizing Toll Free services, Customer may not have an excessive percentage of inbound or outbound Toll Free incomplete calls, as calculated on the basis of total Toll Free call attempts by end user customers in a month per unique customer account. An Excessive Call Attempt Surcharge of up to $0.04 per call will be assessed for all Toll Free incomplete calls deemed excessive by Airespring in its sole and absolute discretion.

3.16. Termination: If service is terminated for any reason, Customer will pay Airespring for (a) Services that Customer has used through the date that Airespring or Customer terminates the Services, (b) any outstanding balance for non-recurring charges, and (c) all charges that may still be due or may be incurred for early termination (see section 3.17. Early Termination Liability).

3.17. Early Termination Liability: Except as may be mutually agreed upon in writing, such in an the ASO, in the event Customer terminates the Service or the Agreement or any ASO is after submission of an order for a loop/circuit to the underlying carrier but before the end of the applicable term, Customer shall pay to Airespring on demand, as liquidated damages and not as a penalty, an Early Termination Liability charge (“ETL”) equal to the sum of i) one hundred percent (100%) of the Monthly Recurring Charges (“MRCs”) for loop/circuit charges for all of the months remaining in any applicable term, ii) one hundred percent (100%) of MRCs for all other charges for the remaining months in the initial twelve months of the term, iii) eighty percent (80%) of the MRCs for all other charges for the remaining months in months 13 – 24 of the term, and iv) seventy percent (70%) of the remaining MRCs for all other charges for the remaining months in the term, namely month 25 and after. In the event of Customer’s termination of the Agreement before the expiration of its term, Airespring’s actual damages would be impracticable and/or extremely difficult to ascertain, so the parties agree the ETL set forth above is a reasonable estimate of actual damages. With respect to Customer terminating the Agreement after the submission of paperwork to the underlying carrier but prior to the Start of Service Date, the number of months remaining in the term shall be the total number of months for which the Customer has contracted. Assessment of an ETL does not relieve Customer of Customer’s obligation to pay any non-recurring charges or any undisputed past due charges and interest thereon.

3.18. Recovery of Collection Costs: Unless otherwise prohibited by law, Customer shall reimburse Airespring for any costs incurred by Airespring in undertaking any collection activity, including, but not limited to, the reimbursement of reasonable attorneys’ fees. Reasonable attorney’s fees shall include the time and costs associated with Airespring’s in-house legal staff efforts related to the collection activity. For purposes of calculating the time and costs, the Parties stipulate that Airespring’s in-house legal staff’s time shall be billed at $200.00 per hour.

3.19. Right of Offset: If Customer defaults on any payment obligation owed Airespring under any agreement for more than thirty (30) days and Airespring has funds that are owed the defaulting Customer, Airespring may offset that which it is owed by first applying such funds to the full balance due by the defaulting Customer. Any amount remaining following the offset shall be remitted to Customer in the normal course of business.

3.20. Call Rating: For Customers that purchase a Local voice service, “Local” calls are separate from “Local Toll” calls. A local call is a telephone call that both originates and terminates within the Customer’s exchange. A Local Toll call is a telephone call that terminates within a geographic area known as a Local Access and Transport Area (“LATA”) in which the Customer is located, but outside of the Customer’s exchange. Per minute toll charges usually apply to a Local Toll call. Calls will be rated as local calls if they are terminated within subscriber’s Local Calling Area associated with the call’s originating ANI (which must be an Airespring assigned DID). All calls outside of a subscriber’s Local Calling area shall be rated as either intrastate, interstate, or international long distance.

For Customers that purchase Long Distance (“LD”) service, calls will not be rated as local calls, and as such no call will be billed at no charge. There are only five categories of LD calls: intrastate, interstate, offshore, international and indeterminate. Intrastate calls originate and terminate in the same US state within the contiguous 48 states. Interstate calls originate and terminate in different US States within the 48 contiguous US states. Offshore calls terminate or originate to the United States territories, Alaska or Hawaii, with the alternate leg originating or terminating within the contiguous 48 states. International calls originate from and/or terminate into a country other than the United States and its territories. All of the above defined categories shall only be applicable if a valid NADP telephone number appears in the Originating Automatic Number Identification (ANI) and Terminating ANI provided in the call signaling with respect to any US number. All other originated telephone numbers are deemed indeterminate calls. Indeterminate calls are billed at the higher of the intrastate or interstate rates.

For purposes of determining call jurisdiction, Airespring uses the Originating Automatic Number Identification (ANI) and Terminating ANI provided in the call signaling. Airespring utilizes the value in the ‘FROM’ field in the SIP header as the Originating ANI for establishing the jurisdiction of the call (i.e. interstate versus intrastate versus international). However, in the event a value is present in any of the SIP header fields used for caller id (e.g. Remote Party ID, P-Assert-Identity) Airespring may use this in lieu of the “FROM” field as the Originating ANI to determine the jurisdiction of a call. If Airespring cannot accurately rate a call due to an invalid or omitted Originating ANI, and its rating jurisdiction is not international, Airespring will default to rating the call at the prevailing Intrastate long distance rate. Airespring will determine the originating or terminating carrier by evaluating the terminating ANI down to the NPA-NXX-X level. Customer is required to maintain the originating ANI for all outbound calls and abstain from any level of ANI manipulation in the call signaling.

3.21. Local Call Rating Exclusion: Rating outbound calls as Local only applies to calls that utilize telephone numbers (DIDs) assigned by Airespring or that have been ported to Airespring’s service as the originating ANI. Termination of calls from DIDs not provided by Airespring or ported to Airespring’s service will be rated as either Interstate or Intrastate long distance. This distinction of inter versus intrastate long distance will be determined based on the Originating Automatic Number Identification (ANI) and Terminating ANI provided in the call signaling. If Airespring cannot accurately rate a call due to an invalid or omitted Originating ANI, and its rating jurisdiction is not international, Airespring will default to rating the call at the prevailing Intrastate long distance rate.

3.22. Toll Free Pricing: For the Customer to obtain the pricing of toll free calls set forth on the Service Order i) all associated DIDs to the toll free numbers must be ported to Airespring or ii) Airespring must assign the associated DIDs, otherwise a higher switched rate will apply for toll free minutes.

3.23. No Rollover: All bundles/buckets of minutes and/or bundles of text are invoiced on a monthly basis. Unused minutes or texts do not rollover into subsequent months.

4. Billing Disputes:

4.1. Customer Obligation: Any invoices issued to Customer shall be deemed correct and binding on Customer unless Customer files a dispute according to the provisions of this Section 4.

4.2. Requirements for Valid Dispute: An invoiced charge will be deemed disputed by Customer if, and only if: (a) Customer believes in good faith that the charge was invoiced in error; (b) Customer provides Airespring written notice of the disputed charge no later than thirty (30) days from the date of the invoice on which the charge first appeared; and (c) Customer’s notice of the disputed charge includes the amount of the disputed charge, the reason the charge is disputed, and documentation supporting the dispute, and provide all documents supporting each dispute. Customer shall not have the right to withhold any amount not properly disputed. If Customer does not dispute a charge(s) on the invoice within thirty (30) days from the date of the invoice, then the invoice will be deemed to be correct.

4.3. Resolution of Disputed Charges: Airespring shall have the right to determine in good faith the merit of each dispute and Customer’s associated payment obligation. Airespring will investigate all billing disputes and notify Customer in writing that: (a) a credit will be issued to reverse any amount that Airespring determines was incorrectly billed, or (b) Airespring has determined that the disputed charge was invoiced correctly. After a billing dispute is resolved, if the dispute is resolved in Airespring’s favor, Customer will, within five (5) business days of such resolution, remit to Airespring any required payment, plus interest at the lower of one and one-half percent (1.5%) per month or the maximum rate permissible under applicable state law, calculated from the due date until the date payment is received by Airespring. Failure to pay such amount in full within such five (5) day period shall be a breach hereof and shall entitle Airespring, in addition to its other remedies at law or equity, to terminate all Services to Customer without notice and without liability of any kind or amount. If the dispute is resolved in Customer’s favor, and Customer withheld payment of the disputed amount, then Airespring will issue a credit to reverse the amount incorrectly billed. If the dispute is resolved in Customer’s favor and Customer previously paid the disputed amount, then Airespring will issue a credit to reverse the amount incorrectly billed and apply such credit against Customer’s next invoice(s). If Customer is no longer being invoiced by Airespring, Airespring will remit to Customer the amount of the credit within ninety (90) days of the date of such credit.

5. Services and Equipment:

5.1. Products and Customer Equipment Supplied by Airespring: Airespring may deliver to Customer certain software, hardware and documentation, including but not limited to Airespring-provided equipment (collectively, “Products”). Airespring grants to Customer a personal, limited, non-transferable, non-exclusive, license, without the right to sublicense, transfer, copy or create derivative works, to use the Products during the term of the appropriate ASO solely for use with the Service specified in such ASO and in accordance with the Agreement. Either Airespring or other third-parties own and will continue to own the software used to provide Services. Customer may not decompile, reverse engineer or otherwise use any software code from any software provided by Airespring or its suppliers. Some software necessary to fully utilize the full functionality of the Services may require Customer to accept additional terms and conditions required by the third-party providers of such software. If Customer has purchased or leased Equipment from Airespring or its certified third party leasing company then the Customer must install Equipment in accordance with instructions provided by Airespring (or its third party vendor). Customer may not change the settings on any equipment supplied by Airespring or its agents without Airespring’s express written consent. In addition Airespring-provided equipment must be used solely for the purpose of Service utilization. Airespring will use commercially reasonable efforts to supply and configure the Products to allow Customer to use the Services, unless Customer is supplying its own equipment or purchasing it from a third party (including an Airespring authorized dealer or fulfillment partner). Airespring is not responsible for the configuration of, or the components of, Customer’s personal computer or for other telephony equipment that may be necessary to make such customer-provided equipment compatible with the Service. For any equipment that Customer purchases directly through Airespring, Airespring may supply new or recertified equipment. On new and recertified equipment purchased by Customer through Airespring, Customer understands that any Product it purchases through Airespring, a dealer or fulfillment partner is only designed to work with Airespring’s Services. If Customer or Airespring terminates Services for ANY REASON, Customer will NOT be eligible for a refund, either full or partial, for any fees paid by Customer for a Product, or for third party-supplied equipment.

5.2. Return of Airespring-Provided Equipment. Customer agrees to return all equipment provided by Airespring or its underlying carriers (“Airespring Provided Equipment”) within thirty (30) days of i) the termination of Services for any reason or ii) upon receiving replacement Airespring-Provided Equipment for a non-functioning unit or as part of a Service upgrade. Customers may receive a prepaid shipping label by emailing the request to shipping@airespring.com. Please include your company name, address and telephone number in the request. If Customer fails to return all of the Airespring-Provided Equipment within the thirty (30) day period, Airespring shall invoice Customer for the current replacement cost of any Airespring-Provided Equipment not returned, plus taxes. The Airespring-Provided Equipment must be returned in the same condition as received, normal wear and tear excepted.

5.3. Maintenance, Support, and Repair for Products Provided by Airespring: All equipment provided to Customer by Airespring is subject to the terms and conditions set forth in the manufacturer’s or publisher’s warranty, end-user license, or agreement applicable to such Products, with no additional warranty of any kind from Airespring. If Customer purchases equipment from Airespring, an authorized dealer or fulfillment partner, Customer must address any issues or warranty concerns relating to that equipment with the manufacturer of such equipment or the authorized dealer or fulfillment partner. Airespring will not repair, replace or warranty such purchased equipment. Customer shall reimburse Airespring for the Field Service Technician visit, if applicable, at then-applicable rates and for the cost of any replacement equipment for the entire cost to repair and/or replace any Product in the event that Product requires replacement due to (a) misuse or abuse, (b) failure to exercise reasonable care, (c) altering original Airespring configuration, (d) damage, (e) theft, or (f) disaster. If a replacement Product is requested for an Airespring-supplied non-purchased Product, Airespring will ship preconfigured replacements to Customer. Customer shall return any non-purchased faulty Product to Airespring within thirty (30) days of receiving the replacement Product or pay for such Product. Customer will not receive compensation for downtime associated with Product failure, replacement or repair. Airespring’s liability is strictly limited to the pro-rata reduction of Airespring’s monthly recurring charges. At Airespring’s discretion, any Product, either originally, or as a replacement, may be new, recertified or refurbished. Any Product supplied by Airespring as a replacement Product will carry the remainder of any manufacturer warranty. Airespring may also provide any Product upgrades at no expense to Customer, and Customer shall use all such upgrades provided by Airespring. Airespring shall not replace, and Customer shall be responsible for the full cost of replacement of Airespring-Provided Equipment and phones in the event of damage: (a) to consumable parts, such as batteries, or protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) to damage caused by use with other products; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes; (e) to damage caused by operating the product outside the permitted or intended uses described by Airespring; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Airespring; (g) to a product or part that has been modified to alter functionality or capability without the written permission of Airespring; (h) to defects caused by excessive wear and tear or otherwise due to the excessive aging of the product or (i) if any serial number has been removed or defaced. Airespring and its suppliers shall have no obligation or liability in connection with any equipment not purchased through Airespring even if configured by Airespring, or for any abuse, misuse or reconfiguration, including, but not limited to, the addition of software or other devices, of any equipment by any party other than Airespring.

5.4. Customer-Provided Equipment (“CPE”): Customer may not use equipment that Airespring has not certified for use with the Airespring Services. Customer is solely responsible for ensuring that CPE complies with the compatibility guidelines published by Airespring. If Customer or a third party changes the settings with respect to equipment at Customer’s location that Airespring uses to provide Service (including, but not limited to, the addition of software or other devices on the LAN), then Customer assumes the risk that the Service may not work. Customer is solely responsible for ensuring the proper functioning of Customer-provided CPE. Airespring will not provide any assistance in the setup or configuration of Customer provided CPE at the time of installation. Customer is solely responsible for the management of Customer-provided CPE. Airespring’s Customer Support Center will not provide any assistance with the configuration or maintenance of Customer-provided CPE. If Airespring dispatches a Field Service Technician in response to a trouble ticket ultimately determined by Airespring to be the result of the Customer-provided CPE, Airespring will charge Customer for the Field Service Technician dispatch. The Customer will not receive service credits if Airespring determines that Customer-provided CPE contributed to the event for which Customer is requesting a credit. IN ADDITION TO THE WARRANTY DISCLAIMERS ELSEWHERE IN THIS AGREEMENT, AIRESPRING EXPLICITLY DISCLAIMS ANY AND ALL WARRANTY OR MAINTENANCE RESPONSIBILITY FOR CUSTOMER-PROVIDED CPE. ANY WARRANTY CLAIMS, MAINTENANCE, OR REPAIRS FOR CUSTOMER-PROVIDED CPE WILL BE THE SOLE RESPONSIBILITY OF CUSTOMER. Customer will not receive Service Level Agreement credits if Airespring determines that Customer-provided CPE contributed to the event for which Customer is requesting.

5.5. Customer Cooperation: Provisioning and maintaining Service will require Customer’s cooperation, including allowing Airespring or its third-party contractors, reasonable and safe access to Customer’s premises to activate and support the Service.

5.6. Airespring Local SIP Trunk Services: Airespring SIP Trunks is a bundled virtual trunking service providing inbound, outbound local and long distance voice services via an Airespring assigned direct inward dial telephone number (“DID”). The service will route between a Customer’s Internet Protocol (“IP”) address and either the public switched telephone network (“PSTN”) or another IP address with Airespring delivering traffic to the Customer’s gateway device or IP-private branch exchange (“IP-PBX”) via an Internet protocol connection using Session Initiation Protocol (“SIP”) signaling. Each SIP Trunk enables a single concurrent call but can be oversubscribed with multiple assigned DIDs being accessible via a single trunk. SIP Trunks may also include static 911 services, 411, Operator services, inbound caller id, caller location or white page listing, which require Customer to provide their own legitimate service address. Only telephone numbers (“TNs”) or Toll-Free TNs provided by Airespring or ported to the Airespring network can be used in conjunction with this service.

5.7. Airespring Local SIP Trunk Services Limitations: Airespring SIP Trunk service does not include any Class 5 features (e.g. call waiting, call forwarding, voicemail, etc.), nor will the service provide any of the following call types: 976, 900, or 1010xxx. (Outbound local, 911, outbound 800 calls or 411 calls are only available if the call’s originating Automated Number Identification (“ANI”) is a Airespring assigned DID or a DID that has been ported to the Airespring network). The Service does not support 0+ or operator assisted calling, including, without limitation, collect calls, third party billing calls, 900, or calling card calls. The Service may not support 311, 511, and other x11 services in one or more service areas. All special configurations are subject to Airespring’s approval and Airespring reserves the right to terminate this agreement where proper interoperability testing has not been completed when required. Any traffic deemed to jeopardize the integrity of Airespring’s network may be blocked by Airespring. Airespring SIP Trunk Service may not be compatible with all non-voice communications equipment, including but not limited to home security systems, TTY, medical monitoring equipment, certain versions of TiVO, satellite television systems, PBX, Centrex, other private telephone networks, or computer modems. The Customer waives any claim against Airespring for interference with or disruption of these services and equipment, as well as any claim that Airespring is responsible for any disruption to Customer’s business, if applicable. If Customer uses public broadband or Internet access, Airespring SIP Trunk Service presently is not compatible with all broadband services. Some providers of broadband service may provide modems that prevent the transmission of communications using the Airespring SIP Trunk Service. Airespring does not warrant that SIP Trunk Service will be compatible with all broadband services and expressly disclaims any express or implied warranties regarding the compatibility of Airespring SIP Trunk Service with any particular broadband service.

5.8. Hosted Music on Hold Services: Customer may also be purchasing Airespring’s music hosting services (the “Music Hosting Services”), which may be purchased separately. Customer grants to Airespring and its suppliers a non-exclusive, worldwide, and royalty-free license for the term of this Agreement to edit, modify, adapt, translate, exhibit, publish, transmit, participate in the transfer of, reproduce, create derivative works from, distribute, perform, display, and otherwise use Customer’s content as necessary for the purposes of rendering and operating the Music Hosting Services under this Agreement. If Customer provides Airespring with material that Customer wishes Airespring to host (e.g., custom music for Customer’s music on hold) (the “Custom Materials”), Customer represents and warrants that Customer has obtained and will maintain all necessary and appropriate rights, approvals and/or licenses for use of the Custom Materials. Customer agrees to indemnify and hold Airespring, its officers, directors, employees, affiliates, suppliers and shareholders harmless for all third-party claims arising out of use of the Custom Materials. Customer expressly: (a) grants to Airespring and its suppliers a license to cache materials distributed or made available for distribution via the Music Hosting Services, including content supplied by third parties, and (b) agrees that this caching is not an infringement of any of Customer’s intellectual property rights or any third party’s intellectual property rights. Customer shall indemnify and hold harmless Airespring (including its attorneys’ fees and expenses) in connection with any claim or violation of any intellectual property rights in related to materials distributed or made available for distribution via the Music Hosting Services.

5.9. AireContact Service:

5.9.1 Description of AireContact Service: AireContact is a software-as-a-service (SaaS) virtual contact center solution that enables Customer to receive, deliver, and process multichannel communications (the “AireContact Service”). AireContact Service includes (1) the products, services, and features made available or provided to Customer by Airespring in connection with the AireContact Service; and (ii) the software, content, text, documents, descriptions, products, graphics, photos, sounds, videos, interactive features, trademarks, service marks and logos, contained in the AireContact Service.

5.9.2 License: Airespring provides to the Customer in support of the AireContact Service only, a non-exclusive, non-transferable, non-sub licensable, revocable right to access and use the AireContact Service during the term set forth in the Airespring Service Order.

5.9.3 Restrictions on Use for AireContact Service: “AireContact User” means an employee of Customer that may access the AireContact Services. Customer must not, and shall not allow any AireContact User or other representative to: (i) permit any third party to use the AireContact Service; (ii) use the AireContact Service to process data on behalf of any third party; (iii) give, sell, rent, lease, timeshare, sublicense, disclose, publish, assign, market, transfer or distribute any portion of the AireContact Service to any third party, including, but not limited to Customer’s affiliates, or use the AireContact Service in any service bureau arrangement; (iv) circumvent, disable or otherwise interfere with security-related features of the AireContact Service or features that prevent or restrict use or copying of any content or that enforce limitations on use of the AireContact Service; (v) reverse engineer, decompile or disassemble the AireContact Service software or any components thereof, except to the extent such acts are required to be permitted by applicable law; (vi) disclose or publish the results of any benchmark tests run on the AireContact Service; (vii) use any robot, spider, scraper, or other automated means to access the AireContact Service for any purpose; (viii) interfere or attempt to interfere with the integrity or proper working of the AireContact Service, or any related activities; (ix) modify, translate, patch, alter, change or create any derivative works of the AireContact Service, or any part thereof; (x) disclose AireContact user names or passwords to any third party; (xii) remove, deface, obscure, or alter Airespring’s or any third party’s copyright notices, trademarks, or other proprietary rights affixed to or provided as part of the AireContact Service, or use or display logos of the AireContact Service differing from Airespring’s own without Airespring’s prior written approval; (xi) to send unauthorized commercial communications, except to the extent permitted by applicable law; (xii) to invade the privacy rights of any third party, (xiii) to record or monitor any third party without first obtaining their consent to do so if required by state or federal law; or (xiv) use the AireContact Service in any unlawful manner or in breach of this Agreement.

5.9.4 Account for AireContact Service: If the AireContact Service is ordered by Customer, upon acceptance of such order, Airespring will create a Customer Account for the AireContact Service. (“AireContact Account”). Customer must not allow anyone other than its authorized AireContact Users to access and use the AireContact Account. Customer agrees (i) to keep, and ensure that its AireContact Users keep, all AireContact Account login details and passwords secure at all times; (ii) that, as between it and Airespring, Customer shall remain solely responsible and liable for the activity, actions, or inactions that occurs in connection with its AireContact Account; and (iii) to promptly notify Airespring in writing if Customer becomes aware of any unauthorized access or use of the AireContact Account.

5.9.5. Authorized Contact: Customer agrees to designate to Airespring one (1) named contact representative (“Named Contact”). The Named Contact, including his/her then-current contact and email information, must be designated in the AireContact Account, as updated from time to time by Customer. Customer agrees that only the Named Contact (i) may make changes to the AireContact Account, including in connection with ongoing subscriptions; and (ii) shall be the Customer’s point-of-contact with Airespring during the implementation of the AireContact Service.

5.9.6. Customer Data for AireContact Service: Customer may provide or make accessible to Airespring data or information about Customer and its employees, agents, customers, or any third party, in connection with its recording of calls as part of the AireContact Service with the generation of reports via the AireContact Service, and the generation and presentation of real-time analytics data regarding Customer’s use of the AireContact Service (collectively, “Data”). Customer hereby authorizes Airespring to store, use, modify, upload, display and copy the Data solely in connection with providing the AireContact Service to Customer. As between Customer and Airespring, Customer retains exclusive ownership of the Data. Notwithstanding any other term herein, Customer agrees that Airespring may use Data that is not personally identifiable for its internal business purposes to evaluate and improve the AireContact Service. Customer (i) acknowledges that Airespring does not store all of the Data that Customer may generate during its use of the AireContact Service (the notices and tools that Airespring provides on the AireContact Service should help inform Customer which Data will be stored by Airespring); and (ii) acknowledges and agrees that (a) Customer will lose access to any Data that it deletes; and (b) in any event, Customer is solely responsible for the backup of its Data. Barring a separate explicit contract with Airespring to the contrary, Customer shall not store any social security number information, credit card information, personal health information or other sensitive personal information (in aggregate, “Private Information”) on an AireContact server or AireContact database. If Customer stores any Private Information on an AireContact server or database in violation of the terms in this Section, Airespring assumes no liability for the protection of the Private Information. Customer shall hold Airespring and its employees, contractors, agents, affiliates, managers, shareholders and owners harmless from any unauthorized disclosure of Private Information arising from i) any negligent, accidental, or inadvertent action or inaction of Airespring or its employees, contractors, agents, affiliates, managers, shareholders and owners; ii) any conduct or misconduct of any Airespring employee acting outside the scope of their employment or any contractor acting outside the scope of his/her contract with Airespring; or iii) arising from any event or circumstance beyond Airespring’s reasonable control. With respect to Private Information, Customer is solely responsible to adhering to all applicable, laws, regulations, and standards, including, as applicable, Payment Card Industry (“PCI”) data security standards and the Health Insurance Portability and Accountability Act of 1996 (“HIPPA”) laws.

5.9.7 Title to AireContact Service: Title and full, exclusive ownership rights of the AireContact Service (and all parts thereof, including, without limitation, its content and software), and all reproductions, corrections, modifications, enhancements and improvements, and all related patent rights, copyrights, trade secrets, trademarks, service marks, logos, related goodwill, including data related to Customer’s usage thereof, and Airespring’s intellectual property, and any rights therein not explicitly granted to Customer hereunder, are reserved to and shall remain solely and exclusively owned by Airespring (or its third party licensors). Further, Airespring shall exclusively own any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by Customer or any third party relating to the AireContact Service (the “Feedback”). Customer hereby assigns, and agrees to assign, any and all right, title, and interest, in and to the Feedback, and any modifications or derivative works thereto, to Airespring.

5.9.8. AireContact Service Excludes Emergency Services: Customer acknowledges and agrees, and shall inform its AireContact Users that the AireContact Service does not include emergency services.

5.9.9. Customer as Reseller of AireContact Service: If Customer is a wholesale customer reselling AireContact Service, then Customer shall require their customers using AireContact Service to consent and agree to the terms set forth in this Section 5.9, Section 7.5 (disclaimer of warranties), Section 8 (indemnification), Section 9 (limitations of liability), Section 10 (termination) or such other terms that are substantially similar to these terms. Customer may not resell the AireContact Service unless Airespring has explicitly agreed in writing that Customer is approved by Airespring to do so. Customer should also inform their customers, if applicable, of the possible right of exemption for taxes or surcharges, as set forth in this Agreement in Section 3.13.1. As a reseller, Customer shall be solely liable for payment of all amounts due and owing to Airespring for the AireContact Service ordered, regardless of whether or not Customer is able collect from its customers.

5.10. AireTxt Service:

5.10.1 Description of AireTxt Service: AireTxt is a service that allows the Customer and its end users to transmit a text message over a voice line to a destination telephone number. The AireTxt service may be used in conjunction with other separate Airespring services, including but not limited to AireContact and AireBroadcast.

5.10.2 Warranty for AireTxt. Notwithstanding any other warranty provisions in this Agreement, Airespring does not warrant AireTxt will meet the Customer’s requirements, will be error-free, will be without interruption, or will be virus-free. Airespring uses a number of underlying providers and third party hosted services. Those providers may my exert restrictions on AireTxt traffic, as, for example, if the underlying carrier detects abuse patterns. Due to the nature of the AireTxt Service, Airespring cannot and does not guarantee that a particular text message(s) will arrive at the destination within any particular timeframe, or at all. AireTxt shall be provided on an “as is” and “as available” basis. Airespring shall use commercially reasonable efforts to correct any problems with AireTxt experienced and reported to Airespring by Customer.

5.10.3 Restrictions on Use of AireTxt. AireTxt is provided for commercial use. Customer warrants and represents that Customer will adhere to all applicable federal, state, and local laws, ordinances, regulations, and codes. Some telemarketing laws and regulations apply to texting, such as the Federal Communication Commission’s Telephone Consumer Protection Act (“TCPA”). Federal and/or state copyright, trademark, rights of privacy, and rights of publicity laws and regulations are also applicable. Customer shall not i) send unsolicited commercial texts to large numbers of recipients (SPAM); ii) infringe on the copyrights, trademarks, or rights of publicity owned by third parties; iii) send harassing, obscene, pornographic, racist, libelous, threatening, or otherwise illegal content; iv) knowingly transmit any file that contains a computer virus; v) mount any denial of service attack or otherwise intentionally interfere with or degrade network performance; vi) mislead the recipient as to the identity of the originator of the text; vi) attempt to gain unauthorized access or knowingly permit others to gain unauthorized access to the accounts of others; or vii) use the Services to engage in unlawful or illegal activity. Customer is solely responsible for the content in the text and agrees to hold Airespring harmless for Customer’s use of the Services and for the content that Customer sends. Customer is strongly encouraged to follow applicable guidelines in the “U.S. Consumer Best Practices for Messaging,” published by the Mobile Marketing Association and to be aware of restrictions for messaging in the “SMS Interoperability Guidelines” published by the Cellular Telecommunications & Internet Association (“CTIA”).
5.10.4 Unsolicited Texts: It is Customer’s sole responsibility to adhere to all laws and regulations regarding the National Do Not Call Directory. Unless provided by law, Customer shall not send texts to telephone numbers on the National Do Not Call Directory. For commercial texts to telephone numbers, it is Customer’s sole responsibility to ensure the recipient has consented in writing in advance to the text. It is Customer’s sole responsibility to stop sending texts to those telephone numbers at which the recipient withdraws his/her consent to receive texts or messages.
5.10.5. User Accounts: Airespring shall provide an account, protected by password, for AireTxt user. The password may be used to access certain Airespring web site(s). It is Customer’s sole responsibility to sure that its AireTxt users protect their passwords from disclosure to others. Passwords are to be kept confidential by each assigned AireTxt user.

5.10.6 Group Texting: Group texting is limited to fifty (50) or less recipients.

5.10.7 Right to Suspend or Terminate AireTxt: If Airespring determines, in its sole, reasonable discretion that Customer is not adhering to laws and regulations applicable to texting, or if Customer is harassing individuals or businesses via AireTxt Services, Airespring may consider such conduct a breach of this Agreement. In such event Airespring reserves the right, among other remedies, to suspend or terminate Customer’s AireTxt Service after written notice to Customer.

5.11. Wireless Data Service:

5.11.1 Description: The Wireless Data Service (“Wireless Data Service”) is a service that allows the Customer to send or receive data, excluding voice data, via a wireless cellular connection to AT&T’s wireless network.
“AT&T,” as used in this Agreement, is a registered trademark of AT&T Intellectual Property II, L.P. AT&T Intellectual Property, Inc. Permitted activities include i) web browsing; ii) email; iii) intranet access; iv) uploading and downloading applications and content to and from the Internet or third-party applications stores; and v) using applications and content without excessively contributing to network congestion (in aggregate, “Permitted Activities”). Customer shall only use the Wireless Data Service for these Permitted Activities.

5.11.2 Compatible Devices: Airespring-supplied routers will be configured with a proper AT&T SIM card supplied and monitored by Airespring. Airespring will not allow Customer provided AT&T SIM cards to be used in conjunction with Airespring Wireless Data Services. Only Airespring-supplied SIM cards can be used with Airespring Wireless Data Services. Customer may elect to access the Wireless Data Service directly from a device without a router. In the event Customer chooses to supply their own router or device, Airespring will be unable to monitor such equipment. The device must be equipped with a proper AT&T SIM card supplied by Airespring and must be compatible with and accessible to AT&T’s network. Since the Wireless Data Service is a data-only service, certain devices such as cell phones are not allowed. Compatible devices may include tablets, gaming devices, modems, notebooks or laptops. The performance of non-branded AT&T devices is not guaranteed. AT&T may, at its sole and absolute discretion, modify the programming to allow a device to operate on another system, but Customer shall not modify a device or its programming to enable the device to operate on another system. If equipment is ordered from Airespring, equipment price and availability may vary. Customer’s device must comply with all applicable laws, rules and regulations. Airespring/AT&T may periodically program Customer’s device remotely with system settings for roaming service to direct the device to use network services most appropriate for Customer’s typical usage, and other features that cannot be changed manually.

5.11.3 Early Termination Liability: If the Customer terminates the Wireless Data Service in whole or part before the term of the agreement early termination liability as set forth in Section 3.17 may apply.

5.11.4 Warranty for Wireless Data Service and Limitations on Service: Airespring makes no warranty that the Wireless Data Service will work in all geographic areas or that it will work without interruption or interference. Service areas are subject to change by AT&T without notice. Coverage areas vary among AT&T network technologies. The service may be subject to certain device and compatibility limitations including memory, storage, network availability, coverage, accessibility and data conversion limitations. Actual network speeds depend on device characteristics, network, network availability and coverage levels, tasks, file characteristics, applications and other factors. Performance may be impacted for a number of reasons, including but not limited to, transmission limitations, terrain, in-building / in-vehicle use, capacity constraints, environmental conditions, unavailability of radio frequency channels, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modification and repairs, and problems with the facilities of interconnection carriers. If Customer is outside an AT&T coverage area, access will be limited to information and applications previously downloaded to Customer’s device. Airespring shall not be liable for such performance problems that are beyond Airespring’s reasonable control. Airespring shall not be liable for nonproprietary services or their effects on devices.

5.11.5 Data Allowance: Customer shall receive a monthly data usage allowance based on the data plan Customer orders. If Customer exceeds the monthly data usage allowance in the billing period, Customer shall be liable for and billed for overage charges. There is no rollover of unused data if Customer does not use the full monthly usage allowance. Data transport or usage is calculated in full-kilobyte increments, and actual transport or usage is rounded up to the next full-kilobyte increment at the end of each data session for billing purposes. Airespring calculates a full kilobyte of data transport/usage for every fraction of the last kilobyte of data transport/usage used on each data session. Transport or usage is billed either by the kilobyte (“KB”) or megabyte (“MB”). If billed by MB, the full KBs calculated for each data session during the billing period are totaled and rounded up to next full MB increment to determine billing. If billed by KB, the full KBs calculated for each data session during the billing period are totaled to determine billing. Network overhead, software update requests, email notifications, and resend requests caused by network errors can increase measured kilobytes. Data transport/usage occurs whenever your device is connected to our network and is engaged in any data transmission. Data usage occurs whenever the Customer’s device(s) is connected to the AT&T network. Data usage can arise from some applications, content, or programs and software that Customer downloads or that comes pre-loaded on Customer’s device that automatically and regularly sends a receives data transmissions in order to function properly, without Customer affirmatively initiating the request and without Customer’s knowledge.

5.11.6 Wireless Data Service – (Pooled Plans): On certain Airespring Wireless Data Service plans, users may pool the amount of data available for their devices. Tethering / mobile Wi-Fi hotspot use is permitted under pooled use, but such use is limited to a maximum of five (5) simultaneous users per device. Data used by devices connected to a tethering device or mobile hotspot is deducted from plan data. If Customer i) uses a smartphone, ii) uses any device not compatible with the AT&T network, iii) allows more than five (5) simultaneous users for tethering / mobile hotspot use, or iv) otherwise uses a Wireless Data Service – pooled plan in any way inconsistent with its terms, then Airespring may (a) suspend or terminate service to the account, (b) place any non-complying device on an alternate, appropriate pooled plan, and/or (c) add any other required element into the plan.

5.11.7 Data Roaming: A Domestic Coverage Area is defined as data service within the United States, Puerto Rico, and the United States Virgin Islands. If roaming outside a Domestic Coverage Area, pay per use rates will apply unless an international data package is added in advance. Not all devices may be eligible for international roaming service. For information on the most current pay-per-use rates and available international data packages and coverage contact Airespring Customer Service.

5.11.8 Off net Data Usage: If Customer uses the Wireless Data Service on carrier networks other than AT&T’s wireless network (“Off net Data Usage”) and such Off net Data Usage exceeds the allotment of Off net Data Usage for Customer’s plan, then Airespring may at its option i) terminate Customer’s access to Wireless Data Service, ii) deny Customer continued usage on other carrier’s networks, or iii) change Customer’s plan to one imposing usage charges for Off net Data Usage. Customer’s Off net Data Usage allowance is equal to the lesser of 24 MB or 20% of the kilobytes included with Customer’s plan. Customer may be required to use a device programmed with AT&T’s preferred roaming database. There are no data roaming charges within the United States but customer can be billed for excessive roaming in the U.S. The display on Customer’s device might not indicate whether or not Customer is incurring roaming charges. Cruise ship roaming rates apply for data used while on a ship. International data rates apply to all data usage outside of the United States, Puerto Rico, and U.S. Virgin Islands.

5.11.9 Security: Airespring is not responsible for loss or disclosure of any sensitive information Customer transmits on the Wireless Data Service. Airespring’s Wireless Data Service is not equivalent to wireline Internet. If Customer uses a device to access company email or information using the Wireless Data Service, it is Customer’s responsibility to ensure Customer’s use complies with Customer’s internal IT and security procedures. Additionally, Airespring is not responsible for nonproprietary services or their effects on devices. AT&T collects information about the approximate location of Customer’s wireless device in relation to AT&T’s cell towers and the Global Positioning System (GPS). AT&T uses that information, as well as other usage and performance information also obtained from AT&T’s network and Customer’s device, to provide Customer with wireless data services, and to maintain and improve AT&T’s network. AT&T may also use location information to create aggregate data from which Customer’s personally identifiable information has been removed or obscured. Such aggregate data may be used for a variety of purposes such as scientific and marketing research and services such as vehicle traffic volume monitoring. It is Customer’s responsibility to notify users on its account that AT&T may collect and use location information from wireless devices.

5.11.10. Delayed Billing: Billing of data usage or other services (such as usage for roaming on networks other than AT&T’s network) may occasionally be delayed. Such usage charges will appear in the Airespring invoice in a later billing cycle, and will be deducted from the usage allotment for the month in which the usage is actually billed, which may result in additional charges for that month. Airespring reserves the right to change or modify billing formats from time to time. Additional charges may apply if the Customer requests hardcopies of Customer’s invoice or for more detailed information about usage of Services.

5.11.11. Prohibited Activities: Customer is prohibited from using the Wireless Data Service for i) anything violating applicable law; ii) hindering other customers or users from accessing AT&T’s wireless network or other parties’ Internet-based resources; iii) compromising network security, capacity or performance; iv) excessively and disproportionately contributing to network congestion; v) adversely impacting network service levels or legitimate data flows; vi) causing harm to other customers or third parties; v) reselling either alone or as part of another good or service; vi) tethering a wireless device to a computing device (such as a computer); vii) attempting to access the accounts of others without authorization; viii) using malware such as spyware, worms, Trojan horses, rootkits and/or crimeware; ix) causing denial of service attacks against a network host or individual user(s); x) sending spam or unsolicited commercial or bulk email (or activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email); xi) hindering another customer’s access to the network; xii) degrading network performance by maintaining a sustained and continuous wireless data service connection or active wireless Internet connection (including but not limited to applications such as continuous Web camera posts or broadcasts, and use of the service as a substitute or backup for private lines or full-time or dedicated data connections); xiii) using the service in connection with high bandwidth applications, services and content that are not optimized to work with AT&T’s network (such as redirecting television signals for viewing on computing devices or operating supervisory control and data acquisition devices); xiv) publishing threatening, offensive, or illegal material; xv) violating the privacy rights of individuals or entities; and xvi) modifying Customer’s device from its manufacturer’s specifications (in aggregate, “Prohibited Activities”). If Customer uses the Wireless Data Service in violation of the Prohibited Activities, Airespring shall have the right to take remedial action, including but not limited to, i) modifying the permitted and prohibited activities; ii) engaging in any reasonable network management practice to enhance customer service or reduce network congestion; iii) reducing data throughput speeds at any time or place if data usage exceeds applicable, identified usage threshold during a billing cycle, after advanced notice from Airespring; iv) monitoring and collecting customer usage information to better optimize the operation of the network and v) interrupting, suspending, cancelling or terminating Customer’s Wireless Data Service without advanced notice.

5.12. Airespring Security Services:

5.12.1 Description of Airespring Firewall Service: The Airespring Firewall Service helps protect Customer’s network with a layer of network security, including support for intrusion prevention (such as alerting Customer as to malicious and unknown events via a web portal), malware (anti-virus and anti-spyware) prevention, content and URL filtering, and application intelligence and control. Airespring offers the Airespring Firewall Service during the term of this Agreement and subject to the terms and conditions herein as i) a firewall located within the Customer’s premises and fully managed by Airespring , ii) a cloud-based firewall, fully managed by Airespring, or iii) a firewall located at the Customer premises and managed / maintained by the Customer. WiFi capability may be available for firewalls at the Customer premises. High Availability (“HA”) configurations of firewalls may also be available. For HA, multiple firewalls are configured and synchronized, providing redundancy and avoiding a single point of failure where customer can bring their own hardware. For Airespring fully-managed firewalls, as opposed to firewalls Customer elects to manage, i) event data is available via an online reporting system for early threat identification and ii) the firewall service includes 24×7 technical support. The Airespring Firewall Service consists of both firewall hardware or software or both. The Airespring Firewall Service may be used in conjunction with other separate Airespring services, including but not limited to MPLS and Dedicated Internet Access (“DIA”) services. To receive the Airespring Firewall Service, Customer must submit an Airespring Firewall Service Order to Airespring specifying the desired firewall service(s), and Airespring must approve Customer’s Service Order request.

5.12.2 License for Use. Subject to the terms and conditions in this Agreement, Customer shall have a limited, non-exclusive, non-transferable, non-sublicensable license to use the software supplied to Customer in support of the Airespring Firewall Service (the “Licensed Software”). Customer shall not use the Licensed Software for any other purpose. Customer shall only use the Licensed Software on the equipment provided to Customer in support of the Airespring Firewall Service . The Licensed Software is only being licensed to Customer, not sold. This license shall automatically expire upon the expiration of the Initial Term for the Airespring Firewall Service , or any subsequent renewal terms. Customer may not reverse engineer, decompile, disassemble, or attempt to discover or modify in any way the underlying Licensed Software source or object code. Customer shall not modify, translate, localize, adapt, rent, lease, loan, sell, create derivative works from the Licensed Software, or create a patent using any part of the Licensed Software. Customer may not reload the Licensed Software from the equipment furnished in support of Airespring Firewall Service to any other equipment without Airespring’s prior written consent. Customer shall not engage in any act that will or is likely to result in misappropriation of infringement of Airespring’s or any third party’s intellectual property rights in the equipment, Licensed Software, or documentation. Customer shall not use the Licensed Software or documentation to create, market, lease or sell a product or service in competition with the Airespring Firewall Service . Each permitted copy of the Licensed Software and documentation made by the Customer must contain all titles, trademarks, copyrights and restricted rights notices as in the original. Notwithstanding anything to the contrary, nothing herein shall restrict Customer from exercising additional or different rights to any open source software that may be contained in or provided with the Airespring Firewall Service , in accordance with the applicable open source license(s). Customer shall be liable for its acts and omissions in connection with its misuse of the Airespring Firewall Service and shall defend Airespring against any action, claim or suit brought against Airespring in connection with or related to Customer’s misuse of the Airespring Firewall Service and shall pay any final judgments or settlements as well as Airespring’s expenses in connection therewith.

5.12.3 Proprietary Rights. The Airespring Firewall Service is protected by copyright, trademark(s), trade secrets, and/or patents of Airespring or third parties. This Agreement does not grant Customer permission to use trademarks or service marks or the intellectual property associated with or contained in the Airespring Firewall Service in any way other than as set forth in this Agreement. Airespring reserves any and all rights, implied or otherwise, that are not expressly granted to Customer in this Agreement. Customer shall own all right, title, and interest to any data provided by Customer to Airespring or its affiliates or independent contractors in connection with the provisioning, support or maintenance of the Airespring Firewall Service (“Customer Data”). During the term of the Airespring Firewall Service, Customer grants to Airespring and its affiliates a limited, non-exclusive license to use the Customer Data solely for the purpose of provisioning or maintaining the Airespring Firewall Service . Customer is solely responsible for backing up or archiving Customer Data, and Airespring assumes no responsibility for doing so or for the loss or corruption of any Customer Data.

5.12.4 Equipment: Except for equipment or hardware purchased by the Customer pursuant to an Airespring Service Order, or where customer provides their own compatible approved hardware, Airespring shall provide hardware as necessary in support of the Airespring Firewall Service. For a cloud-based firewall, no firewall is shipped to the Customer. The equipment used in connection with the Airespring Firewall Service is leased, not sold, to Customer. In the event Customer returns equipment for any reason, including returning equipment at the end of the term of the Airespring Firewall Service or returning the equipment for repair or replacement, Customer shall delete all Customer Data from the equipment prior to its return. Airespring and its affiliates and third parties shall have no liability for any Customer Data left on equipment. Replacement equipment may be refurbished equipment, but shall function equivalently or better than the returned equipment. At the end of the term of the Airespring Firewall Service , Customer shall ship back the equipment to Airespring or its designated affiliate or independent contractor in the same condition as received, save for ordinary wear and tear. Shipping costs for such return shall be borne by Customer. Customer shall be solely liable for the full cost of any lost or unreturned equipment. New firewall devices shall be deployed and configured remotely by the Airespring team with a standard deployment configuration and on-site support from the customer. Service does not include wireless configuration on Customer devices (e.g. including but not limited to laptops, mobile devices, routers, hot spots, etc.).

5.12.5. Work at Customer Premises: If and to the extent that the implementation, performance or delivery of the Airespring Firewall Service requires Airespring personnel or third parties to be physically present at Customer’s premises, and upon receiving travel approval from Customer, then Customer shall reimburse Airespring for all reasonable and out-of-pocket expenses, including but not limited to, hotel, airfare, and meals, incurred in connection with the implementation, performance or delivery of the Airespring Firewall Service.

5.12.6. Termination: Upon termination of the Airespring Firewall Service , i) the license for the Licensed Software shall automatically expire, ii) Customer shall immediately stop using the Airespring Firewall Service and associated documentation; iii) Customer shall remove all copies of the Licensed Software from all Customer-owned computers or other devices where the Licensed Software was installed on behalf of Customer; iv) Customer shall return all Licensed Software and documentation to Airespring (or Airespring’s designated affiliate or independent contractor) or shall destroy the items; v) shall pay Airespring all outstanding amounts due and payable; and vi) shall promptly ship the equipment back to Airespring (or its designated affiliate or independent contractor), with shipping costs to be borne by Customer. Upon request from Airespring, Customer shall confirm in writing that it has complied with the above steps within ten (10) days of receipt of such request. If Customer terminates the Airespring Firewall Service before the end of the then-current term, Customer shall pay to Airespring on demand, as liquidated damages and not as a penalty, an Early Termination Liability charge (“ETL”) equal to the sum of the Monthly Recurring Charges (“MRCs”) for all of the months remaining in any applicable term,

5.12.7 Warranty Disclaimer/ Limitation of Liability: In addition to other warranty disclaimers or limitations of liability set forth in this Agreement, AIRESPRING DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SOFTWARE OR HARDWARE. THE AIRESPRING FIREWALL SERVICE IS NOT FAULT-TOLERANT AND IS NOT DESIGNED FOR USE IN A HIGH-RISK OR HAZARDOUS ENVIRONMENT SUCH AS THE OPERATION OF NUCLEAR FACILITIES, AIRECRAFT NAVIGATION, AIR TRAFFIC CONTROL, LIFE SUPPORT MACHINES, WEAPONS SYSTEMS, OR ANY OTHER APPLICATION WHERE THE FAILURE OR MALFUNTION OF THE SOFTWARE OR HARDWARE CAN REASONABLY BE EXPECTED TO RESULT IN DEATH, PERSONAL INJURY, SEVERE PROPERTY DAMAGE, OR SEVERE ENVIRONMENTAL HARM (IN AGGREGATE, “HIGH RISK ENVIRONMENT”). ANY USE OF THE AIRESPRING FIREWALL SERVICE IN A HIGH RISK ENVIROMENT IS AT CUSTOMER’S SOLE RISK OF LIABILITY, AND AIRESPRING AND ITS AFFILIATES OR INDEPENDENT CONTRACTORS SHALL HAVE NO LIABILITY RELATED TO OR ARISING FROM CUSTOMER’S USE OF THE AIRESPRING FIREWALL SERVICE IN A HIGH RISK ENVIRMONMENT. AIRESPRING DOES NOT WARRANT THE ABILITY OF AN AIRESPRING FIREWALL TO SUCCESSFULLY INTERWORK WITH THIRD PARTY FIREWALLS MANAGED BY OTHER PARTIES. DEPLOYMENT OF THE AIRESPRING FIREWALL SERVICE DOES NOT ACHIEVE THE IMPOSSIBLE GOAL OF RISK ELIMINATION, AND THEREFORE AIRESPRING DOES NOT GUARANTEE THAT INTRUSIONS, COMPROMISES, OR OTHER UNAUTHORIZED ACTIVITY WILL NOT OCCUR ON CUSTOMER’S NETWORK.

5.12.8 Export Restrictions: The Airespring Firewall Service includes hardware, software, technology and/or encryption that are subject to United States export restrictions, including the Treasury Department, Office of Foreign Asset Controls (“OFAC”), the State Department’s International Traffic in Arms Regulations (“ITAR”), and the Commerce Department’s Export Administration Regulations (“EAR”). Both parties agree to comply with all such applicable laws and regulations. Customer shall not transfer or relocate or use the Airespring Firewall Service in any manner in violation of the above laws and regulations or any other applicable laws or regulations. The Airespring Firewall Service shall not be moved to any country in which the United States has a trade embargo. Customer shall not deal with any individual, entity or company listed on OFAC’s Specially Designated Nationals list. Customer shall be liable to pay any judgments or settlements reached where such dispute arises from i) Customer’s failure to provide Airespring or its affiliates or independent contractors (in aggregate, the “Support Team”) with accurate information needed to obtain an export license, or ii) any allegation made against the Support Team due to Customer’s violation or alleged violation of export laws.

5.12.9 Customer Cooperation: Customer shall reasonably and timely cooperate with the Support Team in the installation, provisioning, maintenance and support of the Airespring Firewall Service Customer shall provide, as appropriate, access to its personnel, facilities, equipment, network, information and hardware in connection with the delivery, installation and support of the Airespring Firewall Service. Customer shall promptly obtain and provide to Airespring any required licenses, permits or approvals requested by the Support Team in order to perform, deliver, or implement the Airespring Firewall Service. Customer is responsible for ensuring that their hardware/software stays within Airepsring’s supported versions. Airespring shall be excused from its performance requirements should Customer delay, fail to cooperate, or fail to perform its responsibilities under this Agreement. In order to provide device availability monitoring, the Support Team must be able to connect to the equipment via the Internet using HTTPS and IPSEC protocols. To the extent Customer is able, Customer shall ensure that the Support Team has such access. Customer shall reasonably cooperate with the Support Team in support of investigations concerning environmental outages and security issues such as those set forth in Section 5,12.10 below. Customer must provide the Support Team with exclusive administrative privileges on the specific devices to be managed.

5.12.10 Troubleshooting: . In the case of a Customer-related failure, such as a Customer network outage or the failure of a Customer-managed device, the Support Team shall provide Customer with troubleshooting information upon Customer’s request, but the Support Team is not responsible for troubleshooting issues that are not directly related to the Airespring Firewall Service. Airespring does not offer application debugging in the event of unexpected consequences from application control settings. Airespring’s responsibilities regarding application control are limited to enabling or disabling the application control settings. By default, at the time of the initial deployment of the firewall, application intelligence and control is turned off. It is Customer’s responsibility to configure its LAN infrastructure connecting to the firewall. Airespring is not responsible for and shall not troubleshoot customer LAN issues. Airespring shall not perform wireless LAN availability monitoring and cannot assist with individual wireless client connectivity issues. Airespring is not responsible for advising Customer about network priority changes. Certain support is out of scope of the Airespring Firewall Service, including integration of complementary products that are not managed by Airespring (e.g. encrypted email, web reporting software), customer analysis / custom reports, forensics, configuration of any tunnel end point that is not terminated on an Airespring-managed device, rule set design / validation / troubleshooting, firewall policy auditing, and development of customized signatures.

5.12.11 Customer Conduct: It shall be a breach of this Agreement if Customer i) attempts to use or gain unauthorized access to Airespring’s or any third party networks, ii) permits unauthorized individuals or entities to copy the Licensed Software; iii) provides unauthorized access to the Licensed Software; iv) attempts to probe, scan or test the vulnerability of the Licensed Software, Airespring’s network, or the networks of Airepsirng’s suppliers, affiliates, independent contractors or other customers; v) interferes or attempts to interfere with service to any other hosts or networks; vi) engages in fraudulent, offensive or illegal activity that infringes on the intellectual property rights of any individual or third party, vii) intentionally distributes worms, Trojan horses, viruses, corrupted files, or any similar items; or viii) violates any provision in Airespring’s Acceptable Use Policy (“AUP”) located on the Airespring web site at https://www.airespring.com/service-terms/acceptable-use-policy-aup/. Should Customer or its users be responsible for a breach pursuant to this Section, Customer shall pay Airespring for any judgments or settlements reached in connection with a third party claim, as well as Airespring’s costs of responding to such third party claim.

5.13. AT&T NetBond® Service:

5.13.1 Trademarks. AT&T® and AT&T NetBond® are both registered trademarks of AT&T Intellectual Property II, L.P. AT&T Intellectual Property, Inc.

5.13.2 Cloud Software Service Providers. Neither Airespring nor AT&T can guarantee or warrant that the software or services offered by cloud software service providers (“CSP”) interconnected to AT&T are error free or that those programs or services will work as described. Customer must have their own separate agreements with the CSPs. Neither Airespring nor AT&T is responsible for Customer’s CSP services or how those services may be billed to Customer while utilizing the AT&T NetBond service through Airespring.

5.13.3 Service Types. Currently there are two possible AT&T NetBond services. AT&T NetBond Standard does not provide any Class of Service (“CoS”), and is a best effort service. AT&T NetBond Premium provides CoS capabilities designed to allow Customer to classify traffic using Differentiated Service Code Point (“DSCP”) markings. AT&T NetBond Premium uses two Class of Service categories: Real-time and Business. Customer must pay the listed Premium NetBond rate in order to receive the AT&T NetBond Premium service.

5.13.4 AT&T NetBond Service, Overage Charges. Customer must select a Port Minimum Commit (“MC”) for the AT&T NetBond Service. An overage charge (“Overage Charge”) will be applied if Customer’s measured usage exceeds the selected Port Minimum Commit during a calendar month. Usage is measured in megabits per second (“Mbps”) for a NetBond connection during a billing month as follows: the aggregate total of all bits transmitted across the NetBond connection is measured, separately for each direction (inbound and outbound), for each five (5) minute period during a billing month. Each measured aggregate total of bits transmitted across the NetBond connection during a five (5) minute period is divided by three hundred (300) seconds to obtain a bandwidth measurement in bits per second. All five (5) minute intervals in the month are ranked in order and compared to determine the 95th percentile. Separate calculations are performed for inbound and outbound measurements, to determine the 95th percentile measurement for each category. The largest 95th percentile (inbound or outbound) is selected as the measured usage for the monthly billing period. The selected measurement is divided by 1,000,000 to obtain the measured usage, expressed in Mbps. If the measured usage (in Mbps) exceeds the selected MC for the billing month, then the measured usage exceeding the MC is multiplied by 1,000 to convert to kilobits per second (“Kbps”), and an Overage Charge will be billed to Customer. Other than on Customer’s regular monthly invoice, Customer will not be notified by Airespring, or AT&T, if an overage takes place or if an Overage Charge is assessed.

5.14. Airespring Hosted Key System:

5.14.1 No Individual Voicemail Boxes: End users of the Airespring Hosted Key System service may not have individual voicemail boxes. All voicemails received under the Hosted Key System will be shared in one voicemail box.

6. Confidentiality:

6.1. Definition: “Confidential Information” shall include Airespring pricing, trade secrets as defined under applicable law (“Trade Secrets”), and any and all information, whether provided in writing, orally, visually, electronically or by other means, whether or not marked as “confidential” or “proprietary,” related to the Services and/or business of Airespring, including, but not limited to, the terms and conditions of the Agreement. Confidential Information shall not include information (a) already lawfully known to or independently developed by Customer as evidenced by its written records, (b) disclosed in published materials, (c) generally known to the public, or (d) lawfully obtained from third parties without any obligation of confidentiality.

6.2. Confidentiality Obligation: Customer shall maintain the confidentiality of the Confidential Information and shall use the same level of care, but in no event less than a reasonable standard of care, as it uses to maintain the confidentiality of its own confidential information. Customer shall take reasonable steps to ensure that Customer’s personnel, subcontractors, and personnel of such subcontractors, if any, comply with this Section, which steps shall include obtaining enforceable written agreements from Customer’s personnel and subcontractors and requiring enforceable written agreements from personnel of subcontractors binding such entities and individuals to obligations of confidentiality no less restrictive than those set forth in this Agreement. Customer agrees that if it is required by law to disclose the Confidential Information, Customer shall first give written notice of such required disclosure to Airespring and Airespring shall have a reasonable opportunity to prevent or limit the third party disclosure. Customer acknowledges that monetary damages may not be sufficient remedy for unauthorized disclosure or use of Confidential Information and that Airespring may seek without waiving any other rights or remedies, such injunctive or equitable relief as may be deemed proper by a court of competent jurisdiction. The obligations under this Agreement shall: (a) with regard to the Trade Secrets, remain in effect as long as the information constitutes a Trade Secret under applicable law; and (b) with regard to the Confidential Information, remain in effect during the term of this Agreement and for a period of five (5) years thereafter.

6.3. Customer Confidential Information: Airespring’s privacy policy, located at https://www.airespring.com/privacy-policy.html, details Airespring’s confidentiality obligations to Customer.

6.4. Non-Disclosure and Publicity: Neither Party shall disclose to any third party the terms and conditions of the Agreement without the prior written consent of the other Party.

6.5. Disclosure Regarding AireContact Service: Airespring reserves the right to access, read, preserve, and disclose any information that Airespring obtains in connection with the AireContact Service to the extent Airespring reasonably believes it necessary to (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii) enforce the terms in this Agreement, including to investigate potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to Customer support requests, and/or (v) protect the rights, property or safety of Airespring, its users or the public.

7. Representations And Warranties:

7.1. Customer: Customer warrants and represents that (a) Customer has full power and authority to enter into this Agreement; (b) the signatory to this Agreement possesses all necessary authority to enter into this Agreement with Airespring in all respects and render it effective; and that Customer shall comply with all applicable federal, state, and local laws, ordinances, regulations and codes in its use of the Services. The laws and regulations include United States export control laws. Customer shall adhere to the laws of foreign countries, particularly if traveling internationally with a device used in conjunction with an Airespring Service. Customer represents that the address provided to Airespring for billing purposes is either Customer’s residential or business street address. Customer warrants that the DIDs it has been assigned by Airespring when utilized by Customer to place outbound calls shall at all times accurately reflect the name of Customer as has been provided by Customer to Airespring. The out-pulsed caller identification information shall not be altered, manipulated or modified by Customer in any such manner that can cause harm, injury or misrepresent to the called party the nature of the call and shall at all times remain in compliance with the provisions of the Truth in Caller ID Act. (the “Act”).

7.2 Telemarketing: Customer further warrants and represents that it will adhere to all federal, state, and local laws, ordinances, regulations, and codes applicable to telemarketing. These laws include, but are not limited to the Federal Trade Commission’s Telemarketing Sales Rule (“TSR”), the Federal Communication Commission’s Telephone Consumer Protection Act (“TCPA”), and the federal Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010. Under these laws, Customer’s use of the Services may be restricted. For example, under the TSR, a telemarketer is required to periodically search the National Do Not Call Registry (“DNC Registry”) (currently every 31 days) and to avoid placing certain telemarking calls to those listed in the DNC Registry. A telemarketer’s failure to do so could subject the telemarketer to substantial fines (currently up to $16,000 for each call). Other restrictions can include call monitoring, times telemarketing calls are permitted, use of prerecorded telephone messages, placing “abandoned” calls, advanced called party consent for certain telemarketing calls, calls to cell phones, and disclosures required by law. Use of text messages may be subject to many of the same restrictions as voice calls. For telemarketing, Customer is solely responsible for obtaining and maintaining written consent for those who may be called, in accordance with applicable law. Customer shall stop calling any party who indicates in any manner that the party withdraws their consent to be called. The telemarketing laws affecting outbound calling have changed over the past several years and are expected to continue to change. This paragraph is not intended to provide you with a complete list of all applicable law. You are strongly advised to consult with an attorney knowledgeable in this area of law prior to using the Services for telemarketing

7.3 Do Not Call Rules for Telemarketers: Federal Do Not Calls rules require that companies that telemarket or engage in telephone solicitations adhere to the requirements set forth in 47 C.F.R. section 64.1200 (FCC) and 16 C.F.R. Part 310 (FTC), among other laws and regulations. Customer has the sole responsibility for ensuring Customer checks the national Do Not Call Registry (“DNC Registry”) periodically, as prescribed by law, and is not calling any party on the DNC Registry. Customer is solely responsible that any lead lists / contact lists / automatic dialing lists Customer uses do not violate the TCPA or TSR rules, or any other laws, rules, or regulations. Airespring assumes no liability for any such lead list / contact list / automatic dialing list that Customer uploads, downloads or uses, regardless of the source of the list. Airespring assumes no liability for any equipment or malfunction of equipment software used to upload, download, block, or dial telephone numbers called by or on behalf of Customer.

7.4. CPN/Pseudo CPN Requirements for Telemarketers: Per the Federal Trade Commission (“FTC”), telemarketers are required to transmit their telephone number to Caller ID services. As such, all telemarketers using Airespring commercial services are required to provide CPN/pseudo-CPN in compliance with federal rules.

7.5 Call Recording and Monitoring: Customer further warrants and represents that it will adhere to all federal, state, and local laws, ordinances, regulations, and codes applicable to telephone call monitoring and recording. These laws can differ from state to state. Some state law, such as the California Invasion of Privacy Act, places strict limitations on the recording or monitoring of inbound and outbound telephone conversations.

7.6. Possible Termination or Suspension for Violations of Laws: If Airespring determines, in its sole, reasonable discretion that Customer is not adhering to telemarketing laws and regulations, if Customer is harassing individuals or businesses, or if Customer is otherwise violating telecommunications law, Airespring may consider such conduct a breach of this Agreement. In such event Airespring reserves the right, among other remedies, to suspend or terminate Customer’s Service after written notice to Customer.

7.7. Enhanced Traffic: For Customers utilizing Airespring’s long distance or long distance SIP trunking products, Customer represents and warrants that each call originated to Airespring as Native IP traffic meets the criteria defined as (i) traffic that originates as IP from the originating caller, and (ii) is then transported as IP from Customer to Airespring. Customer is prohibited from intermingling traffic or for utilizing these services for anything other than SIP originated or terminated service in accordance with all applicable federal and state regulations. Customer expressly agrees, represents and warrants that all long distance or SIP trunking traffic delivered by Customer to Airespring is SIP-originated in accordance with all applicable federal and state law and regulation and, without limiting the foregoing, it will not use the Services to originate or terminate TDM or voice calls in a manner that bypasses applicable switched access or other charges.

7.8. IP Originated Traffic for SIP Trunking Services: For Customer utilization of Airespring’s SIP Trunking service products, Customer represents and warrants that all user traffic is IP originated. “IP Originated” shall mean voice traffic which Customer represents and certifies as utilizing TCP/IP as a transmission protocol from the Customer’s originating equipment (i.e. SIP phones, SIP PBX, TDM to SIP Gateway, IP-adapter, etc.) to a TCP/IP gateway. Traffic identified as non-IP originated is subject to incremental $.04 per minute charges.

7.9. Airespring: Airespring warrants that (a) Airespring has full power and authority to enter into this Agreement and convey the rights conveyed herein; and (b) the signatory to this Agreement possesses all necessary authority to enter into this Agreement with Airespring in all respects and render it effective.

7.10. AIRESPRING SPECIFICALLY AND EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS, IMPLIED ORAL OR WRITTEN, WITH RESPECT TO THE SERVICES PROVIDED HEREUNDER OR THE FACILITIES AND EQUIPMENT FURNISHED PURSUANT TO THE AGREEMENT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. IN NO EVENT SHALL AIRESPRING OR ANY AFILLIATED PERSON OR ENTITY BE LIABLE TO CUSTOMER OR ANY AFFILIATED PERSON OR ENTITY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, RELIANCE, COST OF COVER, SPECIAL, PUNITIVE OR SIMILAR OR ADDITIONAL DAMAGES, UNDER ANY THEORY OF TORT, CONTRACT, WARRANTY, STRICT LIABILITY OR NEGLIGENCE, INCURRED OR SUFFERED AS A RESULT OF UNAVAILABILITY, PERFORMANCE, NON-PERFORMANCE, TERMINATION, BREACH, OR OTHER ACTION OR INACTION UNDER THE AGREEMENT, INCLUDING BUT NOT LIMITED TO LOST REVENUES OR PROFITS, LOSS OF ABILITY TO PERFORM, LOST CONTRACTS, COSTS OF THIRD-PARTY REPAIR OR REPLACEMENT, OR FAILURE OF 911 OR OTHER FEATURES, EVEN IF CUSTOMER OR ANY AFFILIATED PERSON OR ENTITY ADVISES AIRESPRING OR ANY AFFILIATED PERSON OR ENTITY OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. IN THE EVENT A VENDOR(S) IS EMPLOYED ON BEHALF OF THE CUSTOMER, CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR PAYMENT TO THE VENDOR EMPLOYED WITHOUT CLAIM TO AIRESPRING. AIRESPRING SHALL NOT BE RESPONSIBLE FOR PAYMENT OF ANY VENDOR CHARGES INCURRED BY CUSTOMER OR ANY OTHER PARTY, WHETHER OR NOT SUCH CHARGES ARE AS A RESULT OF ERROR OR OMISSION BY AIRESPRING OR ANY OTHER THIRD PARTY. IN THE EVENT AIRESPRING DISPATCHES A VENDOR, LOCAL EXCHANGE CARRIER OR OTHER TECHNICIAN ON BEHALF OF CUSTOMER, AND IT IS DETERMINED THAT THE DISPATCH WAS DUE TO A CUSTOMER WIRING, EQUIPMENT OR OTHER CUSTOMER RELATED ISSUE, THEN CUSTOMER WILL BE RESPONSIBLE FOR PAYMENT OF COSTS INCURRED BY AIRESPRING FOR THE DISPATCH. AIRESPRING SHALL NOT BE RESPONSIBLE FOR DAMAGE TO PROPERTY OR FOR INJURY TO ANY PERSON ARISING FROM THE INSTALLATION, MAINTENANCE OR REMOVAL OF EQUIPMENT OR THE PROVISIONING OF SERVICES, AND CUSTOMER HEREBY INDEMNIFIES AND HOLDS HARMLESS AIRESPRING FROM AND AGAINST ANY LIABILITIES INCLUDING ATTORNEY’S FEES ARISING OUT OF SUCH DAMAGE OR INJURY. AIRESPRING MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICES ARE FREE OF RIGHTFUL CLAIMS BY ANY THIRD PARTY FOR THE INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY OR OTHER PROPRIETARY RIGHTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM AIRESPRING, OR ITS EMPLOYEES, CONTRACTORS, OR AGENTS, REGARDING THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. CUSTOMER’S REMEDIES FOR CLAIMS UNDER THIS AGREEMENT SHALL BE LIMITED TO OUTAGE CREDITS AS DESCRIBED HEREIN.

7.11. Third Party Sites, Information and Content: For certain Airespring Services, including but not limited to dedicated Internet access and wireless data service, Customer will be communicating with and receiving information or data to/from independently owned and operated content providers and/or service providers. AIRESPRING IS NOT A PUBLISHER OF THIRD PARTY INFORMATION, APPLICATIONS, OR OTHER CONTENT AND IS NOT RESPONSIBLE FOR ANY OPINIONS, ADVICE, STATEMENTS, OR OTHER INFORMATION, SERVICES OR GOODS PROVIDED BY THIRD PARTIES. Third party content or information providers may impose additional charges. They may have differing terms of use and differing policies, than those of Airespring. Customer is solely responsible for all charges from such third party content or information providers and is solely responsible for adhering the terms and conditions and policies of such third parties. Delays or omission of information or data may occur with respect to third party content or information providers. Neither Airespring nor its content providers, service providers, affiliates, or other third parties shall be liable for any loss or injury arising out of or caused, in whole or party, by Customer’s use of any information, application or content acquired through any Airespring Service.

8. Indemnification:

8.1. Airespring’s Indemnification of Customer: Airespring will defend and indemnify Customer, its employees, directors, officers and agents, from and against any suit, proceeding or other claim brought by an entity (not a party to or an affiliate of a party to this Agreement) that is caused by, arises from, or relates to damage to real or tangible personal property or personal injuries (including death) arising out of the gross negligence or willful act or omission of Airespring in the provision of Service by Airespring.

8.2. Customer’s Indemnification of Airespring: Customer will defend and indemnify Airespring, its employees, directors, officers and agents, from and against any damages, penalties, interest, expenses, liabilities, suit, proceeding or other claim (asserted or threatened) brought by an entity that is caused by, arises from, or relates to: (a) damage to real or tangible personal property, personal injuries (including death) arising out of the gross negligence or willful act or omission of Customer in the use of the Service; (b) any fraud arising from Customer’s use of the Service; (c) any failure of Customer to properly collect and/or remit taxes of services ordered hereunder; (d) representations regarding the nature of Customer’s traffic and any use, operation or resale of Service by Customer in contravention of this Agreement, including without limitation, claims of libel, slander, unauthorized use of copyright or trademark by Customer or the business activities and practices of Customer arising from Customer’s use of the Service; (e) Customer’s use of the AireContact Service; (f) Customer’s engagement of, or relationship or interaction with, any third party service provider;

8.3. Truth in Caller ID Act Indemnification: Customer shall forever indemnify, defend and hold Airespring harmless from any demand, claim, action, proceeding, fine, penalty or assessment brought or initiated by third parties, in their individual capacity, or regulatory agencies or authorities including, but not limited to, the Federal Communications Commission, State Attorneys General, Federal Trade Commission, state regulatory authorities (where concurrent jurisdiction exists) for any alleged or actual violation by Customer or Customer affiliates (collectively “Customer”) of the Truth in Caller ID Act. This specific indemnity shall be a blanket indemnification for all consequences, whether known or unknown on the part of Airespring or Customer that may befall Airespring as a result of any such actual or alleged violation by Customer of the “Act”. This indemnification shall include, but not be limited to, any cost of defense incurred response required or documentation requested of Airespring due to any such violation of the Act by Customer. In the event parties other than Customer (e.g. Customer’s end-users) shall have use of the telecommunications services provided by Airespring through Customer, then Customer agrees to forever indemnify and hold Airespring and any third party provider or operator of facilities employed in provision of the telecommunications services provided by Airespring harmless from and against any and all claims, demands, suits, actions, losses, damages, assessments or payments which those parties may assert relating to any violation of the Truth in Caller ID Act. Customer agrees to reimburse Airespring for all reasonable costs and expenses incurred by Airespring due to Airespring’s direct participation (either as a party or witness) in any administrative, regulatory, criminal or civil proceeding concerning Customer if Airespring’s involvement in said proceedings is based upon Customer’s actions or inactions resulting in a violation of the Truth in Caller ID Act.

8.4. Intellectual Property: If a Service provided by Airespring becomes, or if Airespring reasonably believes a Service it is providing may become, the subject of a suit, proceeding or other claim by an entity (not a party to or an affiliate of a party to this Agreement) that the Service directly infringes the U.S. patent, trademark or copyright rights (“Intellectual Property’) of such entity, Airespring shall, at its own expense and option: (a) procure the right for Airespring to continue to provide the Service; or (b) modify or replace the Service with a different service that has substantially similar functionality; or (c) discontinue providing or direct the cessation of any use of the Service and refund to Customer a pro-rated portion of any charges paid for the affected Service through the date of Service discontinuation or cessation. Notwithstanding the foregoing, Airespring will have no obligation to defend or indemnify Customer, and Customer will defend, indemnify and hold harmless Airespring for any suit, proceeding or claim arising out of: Customer’s: (a) designs, specifications, modifications, or configurations; (b) combination of Customer hardware or software, or other materials, services or methods with the Service; or (c) use, operation or resale of the Service in contravention of its obligations and responsibilities.

8.5. Procedure: If an entity makes a claim against Airespring or Customer, the Party in receipt of such claim (“Indemnified Party”) will promptly notify the other Party (“Indemnifying Party”) in writing no later than sixty (60) days after receipt of such notification of a potential claim. The Indemnifying Party may assume sole control of the defense of such claim and all related settlement negotiations. The Indemnified Party will provide the assistance, information and authority necessary to assist the Indemnifying Party in its obligations. Neither Airespring nor Customer may settle any such matter without the consent of the other as to any settlement that imposes an obligation on, or requires any admission by, the other Party. Failure of the Indemnified Party to promptly notify the other will not relieve the Indemnifying Party of its obligations except to the limited extent such delay prejudices the Indemnifying Party. Additionally, if the Service as and in the manner provided by Airespring is determined by a court of competent jurisdiction to have directly infringed on an entity’s Intellectual Property rights, or if such claim is settled, Airespring shall indemnify Customer for its reasonable legal fees incurred to defend itself against such claim up to and including the time of final disposition or settlement of such claim and any payment required to be made by Customer pursuant to such judgment or settlement.

8.6. Survival: These Customer and Airespring indemnifications will survive this Agreement.

9. Limitations on Liability:

9.1. Underlying Carriers: Airespring is not liable for any act or omission by any other company or companies furnishing a portion of the Services to Customer.

9.2. Direct Damages: Even if advised of the possibility of losses or damages, Airespring shall not be liable, except as set forth herein, for any losses or damages resulting from: (a) its provisioning
of Service to Customer, including but not limited to any customizations for Customer for the AireContact or AirePBX Services; (b) any act or omission of Customer, those using the Customer’s Service or third party entities furnishing products used in connection with Service; or (c) the loss or destruction of Customer data resulting from the use of Service.

9.3. Limitation of Airespring Liability for Direct Damages: Airespring’s liability to Customer for any damage, including but not limited to property damage to Customer premises, service outages/problems, and personal injury, shall in no event be greater than an amount equal to the sum of the payments made by Customer to Airespring during the three months immediately preceding the event for which losses or damages are claimed. By entering into an Agreement and remaining a Customer, Customer manifests its acceptance of this limitation on direct damages as fair and reasonable.

9.4. Indirect or Consequential Damages: Neither Airespring nor Customer shall be liable to the other for any indirect, incidental, exemplary, punitive or other consequential damages, whether or not foreseeable, including, but not limited to, damages from the loss of data, business goodwill or profits, savings or revenue, harm to business, whether under contract, tort, including negligence, strict liability or any other theory of liability. A party’s out-of-pocket costs for damages recovered by a third party shall be deemed to be indirect damages suffered by such party, except to the extent such damages are part of a claim for which indemnification is due under Section 7.

9.5. Service Interruptions: Airespring’s sole liability under this Agreement for interruption of service or failure of equipment shall be limited to that amount of Airespring’s actual fixed charges incurred by Customer during the period of such interruption. Airespring shall not be liable for any interruption caused by the negligence or willful act or omission of Customer or any third party furnishing any portion of the service hereunder. Notwithstanding anything to the contrary, Customer’s sole and exclusive remedy for any service related claim will be set forth in each applicable Airespring standard Service Level Agreement (“SLA”), which are available for review at https://www.airespring.com/service-terms/service-level-agreements-sla/..

9.6. Delays: Airespring shall not be liable to Customer for losses or damages resulting from its inability to provide Service or from any delay in meeting a scheduled Start of Service Date or a scheduled change in service date.

9.7. Force Majeure Events: In no event shall either Party have any claim or right against the other Party for any failure of performance (except for Airespring’s right to seek payment of all accrued charges) due to causes beyond that Party’s reasonable control, including, but not limited to: acts of God, earthquake, fire, explosion, vandalism, fiber optic cable cut, storm, flood or other similar catastrophes; any law, order, regulation, direction, action or request of the United States Government, or of any other government, including state and local governments having or claiming jurisdiction over either of the Parties or of any department, agency, commission, court, bureau, corporation, or other instrumentality of any one or more said governments, or of any civil or military authority; national emergencies; unavailability of materials or rights-of-way; insurrections; acts of terrorism; riots; wars; strikes; lock-outs, work stoppages or other labor difficulties; actions or inactions of third party providers or suppliers; or supplier failures, shortages, breaches or delays.

9.8. Facilities, Services, Equipment or Systems of Others: Airespring shall not be liable for the unavailability, or deficient performance, of any facilities, services, equipment or systems used in connection with the provision of Services that are under the control of Customer or any third party, even if Airespring has acted as the Customer’s agent in procuring such facilities, services, equipment or systems from third parties. Customer’s rights with regard to the unavailability or deficient performance of such facilities, services, equipment or systems not provided by Airespring shall be strictly as established by the supplying entity. Customer shall be liable to Airespring for any loss, theft, or damage to any of Airespring’s equipment located on Customer’s premises, however caused.

9.9. Passwords: Customer will be asked to create a password in order to gain access to Customer’s account information on-line or when contacting an Airespring agent by phone. Customer agrees to keep all passwords and account information confidential and Customer is solely responsible for any liability or damages resulting from Customer’s failure to maintain that confidentiality, and for all activities that occur under Customer’s password. Customer must immediately notify Airespring if Customer suspects any breach of security such as loss, or unauthorized disclosure or use of Customer’s password and account.

9.10. Electronic Recording: Customer acknowledges and understands that there are federal and state statutes governing the electronic recording of telephone conversations and that Airespring will not be liable for any illegal use of the service. Because Customer circumstances vary widely, Customers should carefully review their own circumstances when deciding whether to use the recording features of the service. It is the Customer’s sole responsibility i) to determine if the electronic recordings are legal under the applicable federal and state statutes and regulations, and ii) to fully comply with all such applicable federal and state statutes and regulations. Airespring expressly disclaims all liability with respect to Customer’s recording or monitoring of telephone conversations. Airespring is not responsible for any misinterpretation, lack of understanding or lack of knowledge regarding the use of electronic recordings or monitoring conversations or the use of its products by Customer whether legal or illegal. Customer shall fully hold Airespring harmless and indemnify Airespring from all damages and/or liabilities or potential liabilities arising from or related to Customer’s unlawful recording or monitoring of any telephone conversation using Airespring’s service.

9.11. Customer’s Failure to Fulfill Obligations: Airespring shall not be liable to Customer or any third party for Customer’s failure to fulfill its obligations, including, without limitation, Customer: (a) obtaining, installing and maintaining all necessary equipment, materials, and supplies for interconnecting Customer or third party facilities, services, equipment or systems to Services; (b) securing all licenses, permits, approvals, rights-of-way, access rights, including ingress and egress from buildings, and other arrangements necessary to install, receive and use Services; (c) ensuring that Customer or third-party facilities, services, equipment or systems interface properly with Services; that the signals delivered to Airespring’s Service are fully compliant with industry standards; and that such signals do not damage Airespring property or personnel, or degrade Service to other Customers of Airespring, and (d) Customer use of non-approved Services.

9.12. Misuse of Customer Service: Airespring shall neither provide credit allowances nor otherwise be liable for the use, misuse or abuse of Customer’s Service by Customer, its agents, employees or any third parties including, without limitation, members of the public. If Airespring co-operates with Customer by recommending potential solutions to reduce or eliminate the unauthorized use of Customer’s Service, Airespring’s recommendation shall not be deemed to be promises or guarantees by Airespring that the unauthorized use of Customer’s Service will be reduced or eliminated, and in no event shall Airespring incur any liability in connection with those undertakings to Customer or any third party. In all instances, Customer shall be responsible for its facilities, services, equipment or systems interconnected with Airespring’s Service. Customer shall be responsible for maintaining the security of any networks that Customer controls, including, but not limited to, local area networks, private networks, and/or virtual private networks.

9.13. Billing Errors: Airespring’s obligation with respect to any errors resulting in Customer overpayments for Service is limited to granting invoice credits equal to the dollar amounts erroneously billed. Under no circumstance will any billing error affect the Customer’s obligation to pay for Services rendered and used.

9.14. 911 Limitation of Liability: Neither Airespring nor its underlying carriers, or any other third parties involved in the routing, handling, delivery, or answering of emergency services or in responding to emergency calls, nor their officers or employees, may be held liable for any claim, damage, loss, fine, penalty or cost (including, without limitation, attorneys’ fees), and Customer hereby waives any and all such claims or causes of action, arising from or relating to the provision of all types of emergency services to Customer. Customer further indemnifies and holds Airespring harmless from any claim or action for any caller placing such a call without regard to whether the caller is an employee of the Customer. Customer holds harmless and indemnifies Airespring from any claim or action arising out of misroutes of any 911 calls, or whether local emergency response centers or national emergency calling centers answer a 911 call or how the 911 calls are handled by any emergency operator, including operators of the national call center. The limitations apply to all claims regardless of whether they are based on breach of contract, breach of warranty, product liability, tort or any other theories of liability.

9.15. Customer is solely responsible for its interaction and relationship with any third party provider that it may engage for any purpose, including for use with the AireContact Service. If Customer has a dispute with a third party service provider, Customer agrees that Airespring is not liable for any claims or damages arising out of or connected with such dispute. Airespring reserves the right, but has no obligation, to monitor any such dispute.

10. Term and Termination:

10.1. Term: The term of the Agreement shall commence on the Start of Service Date and shall continue for the term as set forth in the applicable ASO. After such initial term, the Agreement shall automatically renew for successive one-year terms unless terminated in writing by Airespring or by Customer via mail pursuant to this Agreement. Unless otherwise stated, the initial term shall be twenty-four (24) months. The termination of the Agreement shall have the effect of terminating each ASO. At the discretion of Airespring, an individual ASO may be terminated without terminating the Agreement.

10.2. Termination: Airespring may elect in its sole discretion to terminate this Agreement and any outstanding ASO(s) immediately for any reason enumerated under Section 2.6 above. Airespring may terminate this Agreement or any ASO(s), at its option upon providing Customer with written notice of such election. In such event, the effective date of the termination shall be thirty (30) days from the date of such notice. Airespring shall not be liable to Customer or any third party for any reason for terminating or suspending Customer’s use of or access to the Services. Customer may cancel the Service by emailing Airespring at MACD@aireSpring.com , AND by giving written notice to Airespring (as provided below in paragraph 10.3, “Notice”), with the words “Attention: Disconnection Department, Service Disconnection Request” prominently written on the outside of the envelope, no less than forty-five (45) days prior to the effective date of such cancellation. REGARDLESS OF WHETHER A THIRD PARTY PORTS THE CUSTOMER’S PHONE NUMBER TO A NEW SERVICE, SERVICES WILL CONTINUE TO BE DELIVERED AND BILLED THROUGH THE DISCONNECTION PERIOD FOLLOWING A PROPER NOTICE OF DISCONNECTION. Airespring shall begin the disconnection process upon receipt of notification from the Customer. The disconnection process shall not begin until all Toll Free numbers have been removed from the Customer’s services. Charges shall continue until Airespring and any underlying carriers complete the disconnection process, or 45 days, whichever is later. Airespring recommends Customer ensures any replacement services are operational before requesting disconnection, as Airespring is not responsible for any interruption or failure of service once disconnection has been requested by Customer. Once disconnection has been requested, service may disconnect at any time without prior notice to Customer. If the effective date of cancellation is prior to the end of the Minimum Term, or any renewal term, Customer shall pay Airespring an early termination charge as defined in paragraph 3.17, “Early Termination Liability.”

10.3. Notice: All notices, demands, consents, requests, approvals, Customer name and address changes, billing inquiries and requests, authorizations, or other communication which Customer is required or desires to give or make to Airespring shall be in writing and shall be effective i) immediately upon hand delivery, ii) on the next business day if sent by a generally recognized overnight delivery service (subject to confirmation of receipt from the service), or iii) on the date received if sent by United States certified or registered mail, return receipt requested. Any faxed notice must be followed up with a written notice which is either hand-delivered; mailed either certified or registered mail; or delivered by a reputable overnight carrier, as per the above. Such Notices shall be sent to the address or fax number of Airespring as set forth below:
Airespring, Inc.
Attention: Legal Department
7800 Woodley Ave.
Van Nuys, California 91406
Fax: (818) 786 6637
Notices to Customer shall be sent to the email or billing mailing address on file in the Airespring billing system.
Rate change notices may be delivered by Airespring to Customer by email or facsimile and shall be deemed to be delivered when received by Customer.

10.4. Effect of Termination on AireContact Services: Upon termination (i) all licenses and rights granted hereunder with respect to the AireContact Service shall immediately terminate and Customer will lose all access to the AireContact Service and Customer Data that Airespring may be storing on Customer’s behalf. It is Customer’s responsibility to download its Data prior to canceling its AireContact Account. Notwithstanding the foregoing, for a period of thirty (30) days from the effective date of termination Airespring will provide Customer, upon its written request, with a reasonable opportunity to download its Data at a time mutually convenient. Airespring reserves the right to permanently delete from Airespring’s (or Airespring’s third party service provider’s) servers any Data that may be contained in Customer’s AireContact Account at any time following said thirty (30) day period, and Customer agrees to waive any legal or equitable rights or remedies it may have against Airespring with respect to Data that is deleted in connection thereto.

11. Miscellaneous Provisions:

11.1. Entire Agreement: This Agreement, including the Terms, any underlying ASOs, any supplemental product terms and conditions, the AUPs, and state or federal tariffs filed by Airespring, shall constitute the entire agreement between the Parties with respect to the subject matter of this Agreement and supersede all prior statements, agreements, discussions, proposals, representations or warranties, whether written or oral, on this subject matter, and there are no representations or promises which are not expressly set forth herein. No statement, representation or warranty made by any agent or representative of Airespring regarding the Services, facilities or equipment to be provided hereunder or the rates therefor shall be binding upon Airespring unless expressly included herein.

11.2. Compliance With Law: In conjunction with the Agreement, each Party shall at all times comply with all applicable federal, state, and local statutes, ordinances, regulations and orders of any commission or other government body.

11.3. Change of Contact Information: Customer acknowledges that it is Customer’s sole responsibility to supply immediate notice to Airespring if Customer changes any of its contact information. If at any time Customer’s name or billing information changes from that which is set forth below, Customer shall have five (5) days to inform Airespring of such changes in accordance with the Notice provisions set forth in the Agreement.

11.4. Relationship of Parties: Neither the Agreement nor the provision of Service hereunder shall be deemed to create any joint venture, partnership or agency between Airespring and Customer; the Parties are independent contractors and shall not be deemed to have any other relationship. Neither Party, nor any agent or representative of either Party, shall have, or hold itself out as having, the power or authority to bind or create liability for the other Party by its intentional or negligent act and no claimed act of authority shall have any binding effect.

11.5. Amendment: Except as otherwise provided herein, the terms and conditions of this Agreement may not be modified or amended other than by a document that expressly states its intention to modify this Agreement, and such document is signed by hand in ink by both Parties.

11.6. Signature Authority: Airespring shall not be bound by the terms of any ASO, or any supplemental document or agreement of any kind, unless signed by hand in ink by an Officer of Airespring.

11.7. Survivability: The terms and conditions contained in the Agreement that, by their sense and context, are intended to survive the performances of the Parties shall survive the completion of those performances and the Agreement’s termination. These include, without limitation, the making of payments due under the Agreement.

11.8. Governing Law, Jurisdiction. This Agreement shall be governed by and construed in accordance with the laws of the State of California without reference to its principles of conflict of laws. The United Nations Convention on Contracts for the International Sale of Goods (“CISG”) shall not apply. Customer and Airespring both hereby irrevocably agree that any suit brought by either Party arising out of or relating to this Agreement shall be brought exclusively in the Superior Court of California, County of Los Angeles, and Customer and Airespring both hereby submit to the personal jurisdiction of such court. The Parties both hereby irrevocably waive, to the fullest extent permitted by applicable law, any objection which either Party may raise now, or hereafter have, to the laying of the venue of any such suit, action or proceeding brought in such court and any claim that any such suit, action or proceeding brought in such a court has been brought in an inconvenient forum. THE PARTIES HEREBY EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING BROUGHT BY A PARTY AGAINST ATHE OTHER PARTY RELATING TO THIS AGREEMENT. In the event an action is brought or an attorney is retained by either Party to enforce the terms of this Agreement or to collect any moneys due hereunder, the prevailing Party will be entitled to recover, in addition to any other remedy, reimbursement for reasonable attorney’s fees, court costs, reasonable costs of investigation and other related expenses incurred in connection therewith.

11.9. No Waiver: Neither Airespring’s nor the Customer’s failure, at any time, to enforce any right or remedy of the Agreement will be interpreted as a waiver of such Party’s right to enforce each and every provision of the Agreement in the future. No waiver of any provision of this Agreement, or any rights or obligations of either Party under this Agreement, shall be effective, except pursuant to a written instrument signed by the Parties waiving compliance, and any such waiver shall be effective only in that specific instance and for the specific purpose stated in such writing.

11.10. Severability: In the event any provision of this Agreement conflicts with the law under which this Agreement is to be construed or if any such provision is held invalid, illegal or unenforceable by a court with jurisdiction over the Parties to this Agreement, such provision shall be deemed to be restated to reflect as nearly as possible the original intention of the Parties in accordance with the applicable law, and the remainder of this Agreement shall remain in full force and effect. The illegality or unenforceability of any provision of this Agreement does not affect the legality or enforceability of any other provision or portion of this Agreement.

11.11. Assignment: Airespring may assign in whole or in part its rights or duties under the Agreement without prior notice to Customer and upon such assignment Airespring shall be released from all liability hereunder. Customer may assign the Agreement only with Airespring’s prior written consent. Subject to these restrictions, the Agreement shall inure to the benefit of and be binding upon the heirs, successors, subcontractors, and assigns of the respective Parties.

11.12. Purchase Order: A Customer purchase order or similar document is evidence only of Customer’s intention to purchase Services. Except for a properly signed, written provision specifically evidencing Airespring’s intent to be bound by the terms and conditions of a purchase order between Customer and Airespring, the terms and conditions of a Customer purchase order or similar document will be disregarded and have no force or effect; instead, the terms and conditions of the Agreement between Customer and Airespring will govern.

11.13. No Third-Party Beneficiaries: Except to the extent explicitly provided, this Agreement and any ASO(s) is being executed for the sole and exclusive benefit of Airespring and Customer and is not for the benefit of any third parties. The execution of the Agreement and any ASO(s) shall not create any obligations or confirm any rights on any person or entity other than the Parties hereto.

11.14. Interpretation: Neither this Agreement nor any ASO may be construed or interpreted for or against Airespring because Airespring drafted any of its provisions.

11.15. Headings: Headings contained herein are provided for reference and convenience only. Headings do not affect or limit the interpretation, contents or terms of this Agreement.

11.16. Execution in Counterparts and by Facsimile: The Parties hereby acknowledge that any ASO may be executed in two or more counterparts, each of which shall be deemed an original, but all of which shall together constitute one and the same instrument. The Parties intend that any counterpart copy signed and exchanged (including signed counterparts exchanged via facsimile or email) shall be fully binding as an original handwritten executed copy and all such copies together shall constitute one instrument.