For starters, the free 24/7 circuit monitoring that AireSpring provides on its network and via its SD-WAN solution is invaluable. For example, we’ve installed AireSpring’s SDWAN for our Nashville office, because they were having a lot of problems with the cable company which goes down constantly. The choice there is between the cable-co or AT&T, so with AireSpring’s product we were able to do a little bit of both. In the first year, the cable circuit has gone down three times and our people didn’t even know it was down, until AireSpring notified them of it and indicated they were already working on it. We had used an OTT hosted PBX system which was problematic, especially as in this business we can’t afford to be down. This experience has made everyone a believer in AireSpring and in the technology.
We work with AireSpring as a supplier in our portfolio because of their quick response time, network reliability and ability to get to the right person in the event that there is an issue. Impromptu technical calls with a client are never an issue with AireSpring. Whether it be pricing, engineering assistance, provisioning response, or service and support, we are confident in the sincerity and commitment of top level management (yes, from the CEO, Avi Lonstein on down) to maintain high level delivery to the end user client. We know that AireSpring has the option of being a single biller for multiple services, and we intend to take advantage of that for our clients. Their ability to provision multiple underlying carriers is certainly an attraction.
Senior Agent Manager
I’ve been working with AireSpring since its very early days…I love that I can call people…directly…I love your real-time quoting tool, QuoteSpring™ and I do my own quotes using it. It’s probably the best in the industry…I have all the AireSpring speed dial numbers set on my phone. If I get a quote from AireSpring and I have a question about it, I can just give someone a call and get it cleared up quickly.
When it comes to working with a carrier, partner or aggregator like AireSpring, we have a specific set of criteria that have to be met, including people, products, delivery and ease of doing business. AireSpring checked all those boxes, plus there was strong demand from our partners who wanted us to bring AireSpring into our portfolio.
Senior Vice President
What do I like the most? It’s the people! I love the people at AireSpring, and over the years I’ve worked with various Channel Managers, including Ron McNab, SVP Channel Sales and more recently engaging with Shane Speakman, VP of Channel Sales and Operations. I’ve been really pleased to get to know the Lonsteins. Both Avi (Avi Lonstein, CEO) and Daniel (Daniel Lonstein, President and Chief Revenue Officer) have been out to our Chicago headquarters and they are at just about every channel industry tradeshow. They keep their finger on the pulse of the industry. They are great, honest businessmen, and they are loyal, hardworking and smart. They make it so very easy to do business.
Senior Partner Development Manager
I really like the ease of doing business with the company…AireSpring is truly like the ‘Amazon of telecom,’ a one-stop-shop for all our partners’ and customers’ needs. A partner can come to AireSpring and actually get everything in one place, going to AireSpring for solutions in everything from UCaaS to SD-WAN and more. They can find solutions that will be customized to their clients’ needs and rely on support from an extensive back-office team that is responsive and well-informed. Partners can tap into an advanced, integrated IP network and quote pricing in minutes online, with multiple carrier access…In the event of an issue, I can turn to the AireSpring Escalation List with contact information all the way up to the CEO.
VP, Managing Partner Operations
Sybran Communications, Inc.
Whenever we have a deal for multiple locations, we come to AireSpring first. You have the capability to properly quote and install for those kinds of complex customer needs. Your extensive product offerings allow us to quote one supplier with a mesh of multiple carriers and bring it all together for the customer in one solution. Your quoting website, QuoteSpring, is easy to use for real-time, immediate pricing and availability of services. We’ve been especially impressed with the personal service from the friendly staff at AireSpring, and the senior management who always make us feel we are a valued partner…At trade shows, we have met with top executives like Avi Lonstein, AireSpring CEO. He has sat with us, asked us what AireSpring can do to improve.
I love AireSpring, you guys have done a great job…My experience with AireSpring is that they are nimble and fast. I call it the “un-carrier” experience. There is so much “big carrier fatigue” among agents and customers these days and AireSpring brings a breath of fresh air to the table, from ordering, provisioning and billing, through to support. The entire life cycle is so much easier than with a really big carrier with all their rules and regulations…You have a can-do attitude, it’s “we’re going to get it done.” Another strength is the breadth of solutions you bring to the table, so you really can just go to one carrier for all needs, including managed connectivity, cloud, voice and data…At AireSpring, you have the great advantage of being able to bring the whole solution to the table under one bill, with ‘one throat to choke.’
Trinity Network Solutions
I work with Charlie Lomond and he is a
hard worker, super-responsive. I’ve worked
with him for as long as he’s been there…I
never have to ask where’s my quote or my
project status? He knows what the broker
needs every day. AireSpring has some great
products. I’ve sold MPLS and MPLS with
voice and internet. I’ve done your Bring
Your Own Bandwidth (BYOB), SIP Trunking
and other services. AireSpring has a broad
product line and the products and coverage
are available nationally. All the project
managers I have worked with at AireSpring
have been great.
Connect 4 Communications
AireSpring treats me like they do our
customers, with white-glove service and
support. The entire organization is very
responsive, very easy to get on the phone,
and they can be relied upon to quickly
provide accurate information. AireSpring
is nimble enough to change and adapt
and offers flexibility that is hard to find
in the industry. They match Connect 4 Communications’ intensity to win business.
I would absolutely recommend AireSpring to
other agents. Working with a 100% channel-friendly and channel-focused carrier makes it simple and fun to win deals.
The first and foremost thing I like about
AireSpring is the fact that you are 100%
channel focused and you don’t have direct
sales reps…Second, we want to make sure
that we have price parity for any type of
direct route. Sometimes we have to battle
for that with other carriers, but not with
AireSpring… The third thing would be
how quickly you turn around and process
paperwork…AireSpring is able to turn
around some very complex applications
with their QuoteSpring real-time, online
quoting tool. We had a broadcast
messaging company that needed triple
redundancy on their toll-free numbers,
another great option at AireSpring that
most other carriers do not offer…No other
carrier was going to engineer that really well
or even make it work, but AireSpring did it.
VP Sales - South Region
I have personally been working with
AireSpring for about 11 years…I have always
been impressed with your dedication
to detail, project management support,
and overall efficiency as a provider to my
customers. AireSpring carries such a diverse
set of products…that they are able to serve
most, if not all of my customers’ needs.
They are really quick at getting quotes
back to me…and price points are always
competitive. The quality of the proposals
generated from your QuoteSpring tool is
great, and the template is fantastic. It’s very
easy to read, professionally designed…
Another member of the AireSpring team
that I enjoy working with is Mike Chase [SVP
Solutions Engineering…The ability to pull
him in on a call is invaluable, he’s incredibly
National Broadband Group, LLC
I’ve been working with Chris Abbott
[AireSpring National Channel Manager]
and Charles Lomond [AireSpring National
Director Channel Sales] under National
Broadband Group for about three years now.
I like working with AireSpring because of
the overall customer experience, including
the fact that via their escalation list I have
access to any manager in the organization,
all the way up to the CEO—not that I’ve
ever had to use it…Everyone is always
willing to help…when I have a multi-site
customer that’s looking for a single point of
contact and a single provider, AireSpring is
always my go-to choice.
The way I look at things, you take care of
a client as if it is your own company, and
your team does exactly that… Everyone
I’ve dealt with at AireSpring has just been
phenomenal. I appreciate, too, that the
Executive Escalation List is there with access
all the way up to the CEO. Another thing I
like about AireSpring is the personalities.
Everyone I’ve ever met…is very friendly,
because they are real. Last year I even
got a chance to sit down with Avi [Avi
Lonstein, AireSpring CEO]. He talked with
me as if I were a billion-dollar customer.
That’s the feeling I get from everyone in the
company…I recommend AireSpring to every
agent I know.
President and CEO
Chris Abbott [AireSpring National Channel
Manager] is our AireSpring sensei. He is
very responsive and knows the AireSpring
product line, as well as the limitations of any
technology as far as what can and can’t be
done…I appreciate [the] personalities at
AireSpring. They come from people with a
growth mindset, not a fixed mindset, and I
know that comes from the top. Compared
with other suppliers, AireSpring’s culture,
as developed by the Lonstein brothers [Avi
Lonstein, CEO; Daniel Lonstein, President &
CRO; David Lonstein, Executive VP Product
Management], focuses on providing an
excellent customer experience…
Network One Solutions
The great thing about AireSpring is your
ability to really go nationwide, using
numerous providers with multiple networkto-network interfaces (NNIs) and many
carriers, in order to give the customer one
bill to pay… a lot of carriers are regional,
but AireSpring was one of the first to say
we can provide service in Delaware and
Wisconsin, for example. These are two very
small places and AireSpring offers coverage
there and across the country. You give us a
competitive advantage for sure.
Unified Communications & Carrier
We started doing a lot of AireSpring
business as soon as I started at CT Solutions
in 2014, because it was so much easier
to tell customers that even if they were
unfamiliar with the AireSpring name, we’ve
done a lot with you and you do a great
job on install. We can put people at ease
because we are talking about our own firsthand experience as a customer of yours.
Cloud Aggregation Specialist
Customers have nothing but good things to
say about AireSpring’s support as a whole.
AireSpring is not a mega-carrier, so as a
result, there’s a lot of opportunity for the
customer experience to be personalized
and your company does an outstanding
job. Your portfolio blend is great and your
nimbleness is outstanding…we can always
get somebody on the phone. That alone
is a big differentiator…AireSpring’s unique
access to all the carriers means you can
aggregate and custom design a network to
use certain carriers in certain markets and
deliver one solution to the customer—that’s
very attractive. My channel manager, Jon
Massad has a saying that has stuck with me,
one that I associate with AireSpring. He says,
‘Your customers are gold—every customer
is gold to me and to AireSpring.’ I promise,
you don’t hear that from other carriers.
American Telecom Solutions
AireSpring certainly offers the best customer
experience. I know—I work with all the
carriers in the U.S. and entrust my largest
customers to AireSpring, knowing if we
have an issue, all hands will be on deck to
assist and wrap that warm blanket around
my customer to give them the security they
need and the understanding of what we are
doing and how we are doing it so they can
get back to daily business, and not worry
about their phone system and network.
I like the responsiveness from the sales
team to the project management team
and upper level management to ensure
customer satisfaction. Very easy to get to
the top if ever needed.
Founder & CEO
AireSpring is one of my go-to suppliers for a number of reasons. When I first partnered with AireSpring, Daniel [Lonstein, President], made clear to me that he would do whatever it took to make deals work. He has kept that promise, and that is one of the company’s primary strengths. When AireSpring says they are going to do something, they do it. In telecommunications, where we rely on each other so much to process orders and complete deals, it is critical that all parties follow through and deliver on what they say they will. AireSpring does that.
In addition, AireSpring’s extensive product line makes my job much easier. It’s hard to find a supplier that has both a good supply model and a rich product set to match. AireSpring has both. I would venture to say that their Project Management team is one of the best, if not THE best, in the business. The AireSpring Project Management team executes the finest roll out for complex installations that I have ever seen in a supplier.
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When I came over to work with Paul Bedigian at Green Razor, everything I heard from him was about AireSpring and how great they were to work with. I resisted at first because I did not know AireSpring, but I went with his recommendation on my first order for him, and now, I do everything through AireSpring. I am a stickler for every detail and I have never had a problem where I couldn’t call someone at the Customer Service Department to get help. You guys make me feel so special and you do a really good job of taking care of my clients—you really earn the business. Over time, I’ve worked with every department, from submitting an order to Service Delivery and Repairs…This is why you get so much of my business —no one else makes things easier for me the way you do. Most importantly, AireSpring has a diverse set of managed services and products for our clients. AireSpring treats everyone like they truly care about you and your client.
reSpring employees have a “how can we make AireSpring better” attitude. The Order Department is available to review orders before submission, Service Delivery has project managers that are dedicated to multilocation deals, and they have an open line of communication with you throughout the entire order…I have never been stuck on hold with AireSpring for eternity or been transferred and hung up on… What more can you ask for?”
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Sarah Staie, [AireSpring Commissions Analyst] thank you, Thank you! You guys are wonderful and I appreciate your quick response time.
VP Business Development
AireSpring’s product suite fits our customers to a “T!” Everyone on the team is very responsive and gets us the information, help or results we need quickly. We often experience issues that need to be addressed urgently, and the AireSpring teams are always willing to roll up their sleeves and work with us. By participating in customer conference calls with AireSpring, I’ve gotten training on new products and have a better understanding of the solutions being proposed.
IT Sales Consultant
Why do I like working with AireSpring? …Your QuoteSpring tool and the agentstar.net website for the channel [are] extremely valuable tools for partners like me. I’ve worked with (AireSpring Solutions Engineer) on design work and they are phenomenal on a technical level, getting down in the weeds when that’s what is necessary. Many of my clients are very technical and he can always lead them to the next step… We’ve created several hybrid proposals for my clients that include SD-WAN… I haven’t seen another provider with an SD-WAN product like AireSpring’s, with the VMware SDWAN by VeloCloud™ platform and your bandwidth approach for in-tunnel traffic…
Networking Negotiators, Inc.
I’ve been working with AireSpring since I was introduced to Chris Abbott [AireSpring Channel Manager] . AireSpring does a wonderful job…I send in a quote request and it’s normally back within thirty minutes. The ease of use is one reason I keep working with AireSpring. I ask for something and I get it back fast and spot-on every time. Another reason I like doing business with AireSpring is that the ordering process for new circuits is very easy. With AireSpring the ordering rests with them—a salesperson’s dream. The biggest reason I like working with AireSpring is because they have Mike Chase [AireSpring Senior VP Solutions Engineering] available to help out on any deal from a technical perspective.
Number one thing I like is the people we deal with… Also another thing is always staying one step ahead. AireSpring did a great job of moving from long distance reseller to local to multidata pipes, SIP, and meshed networks… AireSpring is really smart about staying ahead.
In this industry, responsiveness is of critical importance and I can always count on AireSpring to be proactive and communicative. Tools like QuoteSpring and AireSpring’s comprehensive product set also make my team’s job easier. When there is a powerful quoting system and an attractive set of services to show customers, half the work is already done! Once someone becomes a customer, I can rest easy knowing that AireSpring’s repair and support team has them covered.
As owner of MTS Digital/Midwest Telephone Systems, I wanted to thank everyone at AireSpring. Jon Massad and John Kitchen have been great to work with. Sosi Sarkis has been excellent in tech service. Renen Zabala takes care of our customers as Project Coordinator. We at MTS are looking forward to a successful year with your products and services.
Cisco Account Manager
I can’t express enough how useful the QuoteSpring quoting tool is to get deals moving. Most carriers will take days to process a pricing request, whereas I can get pricing from AireSpring instantly! It also helps that AireSpring has so many providers to choose from, giving us the ability to truly get our customers the best pricing at a moment’s notice.
AireSpring’s product set has continued to evolve and grow over the years, keeping up with the latest technology and services that are in demand. Some companies grow stale, get acquired, or lose their edge. But AireSpring has not only remained technologically relevant but also grown in terms of its ability to serve customers postsale.
They have shown their integrity by always paying evergreen residuals to their agents. They have shown their business acumen by constantly evolving their services to help their agents meet the changing needs of our customers. And, they show their enthusiasm for their work and their channel by being accessible when we need them.
When I speak with prospects and show them pricing, then I show them AireSpring’s Dedicated Escalation List—honestly, that’s the biggest strength AireSpring has. People are so tired of not having anyone to talk with… When I show people the Escalation List with real phone numbers, even cell phone numbers, and names of managers, directors, VPs, all the way up to AireSpring’s CEO, it really makes an impact. They realize that they’re always going to know somebody to call…
Telecom Consulting Group (TCG)
AireSpring is a refreshing change for agents who are looking for something different in a provider. AireSpring’s operations and customer service teams provide over-the-top support for agents and customers postsale, which is often when things are most delicate. In the end, it’s all about ease of use and ease of access and AireSpring is, without doubt, an incredibly easy company to work beside.
President and Founder
Business Class Solutions
I consider AireSpring a channel partner because we share a real partnership when it comes to closing deals and supporting customers. I can get hosted VoIP from anyone these days. What is harder to find is a team of professionals who have proven resilient and willing to solve my customers’ issues, no matter how painful it gets. AireSpring has an amazing team of technicians, engineers, and project managers that I know by name and who I trust.
AireSpring is in a unique position, as there are not that many companies out there today offering integrated voice and data services in the way that AireSpring does. And AireSpring’s mixed platform of vendors keeps the price low for the client, which is another big plus. There is also no question that AireSpring’s MPLS Mesh product is a major business driver.
Five Star Telecom
AireSpring has a vast portfolio of services that our customers can take advantage of. Very few carriers offer the breadth of services AireSpring has available. I like the fact that there is traditional voice and data, UCaaS, SIP, plus Cloud Connectivity and Business Continuity. Many of our customers use these services, along with AireSpring’s SD-WAN and wireless.
Telco Management Group
AireSpring is by far the easiest carrier we work with. Quote requests are handled quickly and returned the same day. Your wholesale program with AT&T is outstanding and gives our agents the security knowing they are selling a quality data or fiber connection coupled with your voice. Our project management team loves the methodical way you install multi-site orders. The process couldn’t be smoother. Your operations department couldn’t be more responsive and helpful. You are definitely our carrier of choice!
Green Razor Communications
When I’m asked why I do business with AireSpring, I say because you guys are so easy to work with. I know the people, they are a family business, not a micro-business. If something happens, you don’t get siloed off into a different department, or forced to deal with an automated system…We have a relationship with your people…I tell customers about the AireSpring Escalation List, with access all the way up to the CEO– I just show it to them, and explain that I have never had to use it…AireSpring does not have a direct sales team, you are not going to compete with me…
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President and Founder
The best thing about working with AireSpring is the various self-help tools and systems available to agents, particularly the QuoteSpring quoting tool… AireSpring’s competition can take days processing orders… With something as quick and consistent as QuoteSpring, I do not have to sit around, waiting for emails to get quotes finalized.
SW Region 2Evolve Technologies
AireSpring’s ability to bend and work with [the customer] to customize their connectivity, especially the support for multiple disaster recovery options, was an integral part of the customer’s decision to become an AireSpring client.
As a master agent, we like the power of being able to query pricing and information from multiple carriers on the QuoteSpring platform. There have been multiple times over the years where we’ve had specific technical challenges and needs and AireSpring has been responsive and addressed them admirably.
AireSpring is big enough to handle larger projects, but small enough to do custom things, like mapping to different MPLS networks, so you can synthesize things across one MPLS environment. AireSpring has the ability to get any carrier you need on the wholesale side. It’s a bit like having the “playdough” of telecom, where you can shape and customize the deal to fit whatever your customer needs it to do. AireSpring can always do it… At AireSpring, if they need to do some special things to get a job done, they just do it with a smile.
Founder and CEO
AireSpring has everything our agents need to close business. First, AireSpring has an incredible underlying carrier network, which provides ubiquitous coverage. That network is coupled with a diverse and vast product set, giving agents a broad portfolio of services and access that covers just about any customer need… I’ve also known the owners for 24 years now, and WTG has been partnering with AireSpring for over a decade. I’ve seen AireSpring grow and I’ve admired the way the Lonstein brothers have established an effective, yet light-hearted approach to business…
One View Communications
I love their response time and the ability to pick up the phone, call, and get a live person on the line. Everyone from the C level down gets involved and I’m able to get a quick response. With most other companies, you can’t call the CEO directly. Often you can’t even call directors or managers as they hide behind gatekeepers. So I appreciate that accessibility.
Firstlight Consulting Group
AireSpring can offer service nationwide from a variety of underlying carriers. This enables us to bring a complete solution to a customer at the best available price from only one service
provider. AireSpring can choose the best pricing/circuit from carrier A for one region and carrier B, C and D for the other regions and offer a consolidated solution to the customer that guarantees very competitive pricing with the best delivery method.
Managing Partner & Co-Founder
I love working with AireSpring. You guys know how to hold a client’s hand, from the solutions engineering team and presales, to customer service. We’ve had a lot of success with AireSpring products. For SIP trunking and call centers, AireSpring is one of the best, if not the best for rates and products. When converting call centers and larger customers from TDM to SIP, you are very patient and methodical…Don Greenstein and his team are great…In some cases they have guided us to make…decisions we hadn’t thought about, where other carriers might have left us hanging out there to dry. Mike Nesci has been our steady contact at AireSpring…and he does a great job for us.
COO/Executive Vice President
Datatel Solutions, Inc.
I have worked with Charlie [AireSpring National Channel Director, Charles Lomond] from the beginning. He’s the consummate responsive guy. As far as channel managers go, I’d put him at the top… From a marketing standpoint, you guys are very creative. You have good promotions and good products. You’re also a leader in product development…
AireSpring has a deep understanding of complex voice solutions, coupled with remarkable flexibility when it comes to meeting unique customer needs. AireSpring is adept at navigating the landscape of telecommunications service providers and ensuring that my customers get the solutions they need. AireSpring is also incredibly fast at turning around quotes.
JA Communications Group
Where do I start? The responsiveness. AireSpring is tremendously responsive when asking for a pricing quote or working with me if I have a complex deal and setting up a call with customers and agents.
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They are still a personal touch carrier, not a large carrier, which is harder to find as companies get bigger and bigger. If I need to get to the top, I can get a response.
I would be remiss if I didn’t mention the commissions and SPIFFs. They are among the best in the industry and our sub-agents love them. Of course, commissions have to be backed up by a good product. We use AireSpring’s hosted PBX as a customer ourselves, so we are confident in the product.
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Most of our clients are financial institutions, medical facilities, international businesses and large retail locations…As a result, we need to work with CLECs that are good at handling complex, multi-location orders. That’s where AireSpring comes in…AireSpring’s operations team is excellent at communicating with all involved team players for each order so that everyone is on the same page and the order goes smoothly.
SVP Channel/ Channel Chief
AireSpring is a bold company when it comes to solutions, and a firm friend when it comes to telecom relationships. I remember when AireSpring started to offer and create its own solution set rather than remain a reseller. Your executive team has never been shy to take risks in an increasingly complex market and I admire that.
2 Evolve Technologies
“I like that AireSpring is a big company, but still maintains the culture of a small business. When I call into AireSpring, someone actually picks up the phone.
Executive Vice President
AireSpring is remarkably nimble when delivering service. In an industry where we are forced to work with multiple vendors across multiple locations, AireSpring stands out as an expert in coordinating more complex projects. If something in the contract needs to be changed at the last minute, the entire AireSpring team, from the Channel Managers to the Project Coordinators, is always quick to respond.
I love the fact that AireSpring can provide me a quote virtually immediately. I also like the fact that AireSpring provides access to multiple loop providers or access providers. I like how simple AireSpring’s pricing is, and I like the promos—especially the Polycom VVX 400 promo. I like the fact that AireSpring’s provisioning team keeps me in informed. I like to keep my clients in the loop which makes me look good… Finally, I love the fact that AireSpring does not have a direct sales force.