There are a number of reasons why companies might consider using solutions from multiple vendors for their business communication needs. In theory,...
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How Cloud Phone Systems Eliminate the Hidden Costs of Legacy Solutions
Traditional on-premises phone systems have serious problems with flexibility, scalability, and manageability. However, when it comes time to replace...
The Impact of Employee Engagement on the Customer Experience
Most guides designed to help contact centers improve their customer experience are focused on how new features and tools can assist with client...
Designing an Effective Auto Attendant for Cloud Phone Systems
Are you using an auto attendant with your cloud phone system? Many businesses are taking advantage of this technology to assist human receptionists...
How Using Callbacks Can Benefit Your Contact Center
As a business grows, the demands on its customer service department usually grow too. Customers will always have questions and requests for...
5 Ways to Deliver an Unbeatable Customer Experience
How does your business differentiate itself from competitors? If the answer is price or product, then it may surprise you to learn that customers...