Are your employees actually using their desk phones? This may seem like a strange question, but it gets at one of the biggest changes in how people...
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Small Business VoIP Purchase Report
VoIP and telecom technology company Software Advice has released its 2015 report on small business VoIP purchase trends and, as usual, there is...
Understanding Business Phone System Trends among SMBs
For those of us that deal with business phone systems and telecom terminology every day, it can be easy to forget that not everyone shares that...
The Importance of Managed Connectivity for Cloud Contact Centers
Businesses are experiencing significant cost savings as a result of migrating to the cloud, so it’s no surprise that call centers are also looking...
AireSpring Announces QuoteSpring 4.0 Cloud and Managed Connectivity Pricing Engine
If you attended our luncheon at the Channel Partners Conference and Expo in Las Vegas or saw our press release, then you know that AireSpring...
Customer Experience in the Call Center Environment
The customer experience is a core concern for call centers and one that is becoming increasingly challenging as businesses must navigate a changing...